Amanda Work Group Installation Manual

Chapter 9: Defining Integration Patterns 79
10. It is extremely important that there are no duplicate integration patterns. 
To make sure that each pattern is different, list them on a piece of paper, 
then rewrite them changing all character codes to zeros. What is left are 
dial code masks which must all be different. For example, using the fol-
lowing dial codes:  
1***eee, #02#sss#rrr#, and #03##rrr#, the 
dial code masks are 
1***000, #02#000#000#, and #03##000#, 
which are all different. If any...

80 Installing [email protected]/DOS
The Integration Patterns screen appears. Its first line tells the name and 
code (a number between 1001 and 2001) for your switching system (if 
they appear in the .PBX file). The following example shows a Toshiba 
model.
4. Type a number of tenths of seconds in the Timeout box.
A value of 0 prevents integration. Any other value is the amount of time 
that Amanda will wait for information from the telephone switching sys-
tem. A suggested value for this timeout is 10...

Chapter 9: Defining Integration Patterns 81
Do one or more of the following:
 Verify that the existing patterns are accurate by checking the man-
ual for your telephone switching system.
 Edit the existing patterns manually. (Select one, use the arrow keys 
to move around, and type over anything that needs to be changed.)
For example, if the Ring No Answer pattern is #6rr, the rr stands for 
any two-digit extension. If the #6 is accurate, but you plan to have 
three or four-digit extension numbers, you...

82 Installing [email protected]/DOS
NOTE:The 10 is a suggested value for the timeout. 10 equals 
1 second. Any other value is the amount of time that 
Amanda will wait for information from the telephone 
switching system. In some cases you may need a value 
of 15 or 20. A value of 0 prevents integration. 
These are in addition to the dial codes and any other integration strings 
that may have been in the original file. Enter them at the end of the file. 
Do not duplicate lines, but do remove any lines...

Chapter 9: Defining Integration Patterns 83
The character codes in the integration patterns are defined as follows:
CodeDescription
bBusy call state
When bbb (or bbbb) appears in the integration pattern, Amanda checks 
the Busy Chain. If the Busy Chain is blank, she plays the custom busy 
message for mailbox bbb (or bbbb) or the system busy message.
cANI or Caller ID digits
When a string of c’s appears in the integration pattern, Amanda stores the 
DTMF characters at those locations in the port variable...

84 Installing [email protected]/DOS
Realize that the character codes you use define not only the placement of the 
extension information in the pattern, but also the call state, that is, Ring No 
Answer, Busy, Direct, and so forth. Therefore, you can control Amanda’s 
behavior based upon your specific requirements. For example, if your 
customer does not wish to allow for Busy call states, then modify the 
integration character codes and replace the b’s with r’s.
Some telephone switching systems have...

Chapter 9: Defining Integration Patterns 85
Running Integration Helper
If you know that your telephone switching system supports DTMF 
integration, the Integration Helper utility also allows you to determine the 
integration patterns. 
Before running the Integration Helper be sure that you:
 Enable your telephone switching system for voice mail integration.
 Program a test extension for call coverage, or call forwarding on 
Ring No Answer and Busy, to Amanda. The following procedure as-
sumes that this...

86 Installing [email protected]/DOS
Placing Test Calls
You can place test calls of the following types:
Available extension (127) calls the test extension (111) for Ring No 
Answer: 
After a Ring No Answer condition occurs, the call should be forwarded to 
the Integration Helper program which answers the call and captures the 
DTMF digits played by the telephone switching system. You define what 
type of test call you made.
Available extension (127) calls the test extension (111) while the test...

Chapter 9: Defining Integration Patterns 87
Available extension (127) using a CO line calls in while the test extension 
(111) is Busy: 
Make the test extension (111) busy. From the available extension (127), 
select an outside CO line and call the company where you are installing 
Amanda. When the receptionist answers, ask to be blind transferred to the 
test extension (111), which should forward to the Integration Helper 
immediately.
Forward from Ring No Answer Example
You may have two patterns...

88 Installing [email protected]/DOS
This takes care of extensions that have exactly three digits (such as 111 and 
127). To handle four-digit extensions, for example, you would have used:
#02#ssss#rrrr# 
and 
#03##rrrr
Direct Call Example
As a result of the Direct test call, one pattern should be labeled “Direct 
call…” and contain the extension number for the telephone from which you 
called (111). 
Replace the extension number with e’s. For example, change:
1***111
to:
1***eee
This takes care of...