Amanda Work Group Installation Manual

Chapter 10:
Configuring Amanda
Using This Chapter
This chapter contains a questionnaire that helps you determine exactly how 
your customer needs his Amanda system to be set up. It also guides you as 
you configure an Amanda system for the first time. Fortunately, The 
Amanda Company has configured Amanda so that over 90% of the 
configuration options need no change whatsoever. 
For a complete list of the configuration options, see “Chapter 18: 
Configuration Reference.”
Using the Questionnaire
Use this...

90 Installing [email protected]/DOS
each mailbox has been created, the System Administrator can 
change these options, and the users themselves can change some op-
tions.
 System Administration issues.
During your interview with the client, you will use the Question and Circle 
Response columns in this questionnaire to select the Amanda features for 
this site.
Location Column
You will use the Location and Action columns to implement these features 
on Amanda. The Location column uses this symbol 
→ to...

Chapter 10: Configuring Amanda 91
To display the Mailbox window (if you are already logged onto Amanda 
Administrator but displaying another window):
1. Click the Mailbox menu and select mailbox. 
The mailbox List dialog box appears.
2. Enter 997 (or the mailbox for the default template).
The Mailbox window displays template 997.
The Location column includes the name of the configuration option (also 
called a parameter) for each feature. The current options and their settings 
are stored on the Amanda...

92 Installing [email protected]/DOS
3)  Do you want callers to be able to 
hold for busy extensions?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Incoming Calls.
Amanda parameter is 
cancel_busy_holdSet the Caller Can Hold check box to 
T for True, which is the default.
NOSet the Caller Can Hold check box to 
F for False.
4)  If YES to 3, do you want active 
or inactive hold?
On active hold, the caller is prompt-
ed to press * to remain on hold.
On inactive hold,...

Chapter 10: Configuring Amanda 93
7) Do you want callers who use the 
company directory (411) to press * 
to transfer to the mailbox being de-
scribed?YESGlobal settings parameter 
is tmo_dir_
transfer
.Set tmo_dir_transfer a number greater 
than 0. The default is 2.
NOSet tmo_dir_transfer to 0.
8a)  Do you want users and callers to 
be able to listen to, rerecord, or can-
cel messages and greetings that they 
create?YESIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→...

94 Installing [email protected]/DOS
11)  What time stamp should a for-
warded message have? You can use 
the time the message was recorded 
or the time the message was for-
warded.
(When you use the time that the 
message was recorded, the person 
receiving the forwarded message 
may think delivery was slow and be 
confused—unless the person for-
warding the message adds a com-
ment.)TIME RE-
CORDEDIn the Setup utility, select
System Configuration 
Options→
General 
Configuration→
Messages.
Amanda...

Chapter 10: Configuring Amanda 95
16)  Do you want Do Not Disturb 
initially ON or initially OFF?ONIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Do Not Disturb to ON.
OFFSet Do Not Disturb to OFF.
17)  Do you want users to be able to 
turn call screening on and off?
(Call screening allows users to ac-
cept or reject calls based on who is 
calling.)YESIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Screen Calls’ Lock to OFF.
NOSet Screen Calls’ Lock to ON.
18)  Do you want...

96 Installing [email protected]/DOS
21)  If YES to 20, do you want to use 
Amanda’s system greeting or a 
company-wide custom greeting 
when a telephone is not answered?
(The system greeting is “Please 
leave a message for” followed by 
the system or custom Name/Exten-
sion recording.)SYSTEMIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Current Greeting to 0, which is the 
default.
CUSTOMSet Current Greeting to 1. Record a 
greeting for some mailbox (e.g., 445), 
then use DOS to copy it...

Chapter 10: Configuring Amanda 97
23)  If YES to 22, do you want to use 
Amanda’s system busy greeting or a 
custom busy greeting?
(The system busy greeting explains 
to the caller how to hold for the ex-
tension. If the caller presses *, 
Amanda plays music, then retries 
the extension. If it is still busy, 
Amanda changes the prompt: the 
caller can hold, enter another exten-
sion, or leave a message.)SYSTEMIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Busy Message to SYS.
CUSTOMSet...

98 Installing [email protected]/DOS
27)  Do you want to use a system or 
custom Name/Extension recording?
(The system recording says the 
mailbox number instead of the us-
er’s name. For example, if the user’s 
mailbox is 143, Amanda says “For 
mailbox 1-4-3.”)
N
OTE:
  It is a good idea to have 
someone with a good voice 
make a Name/Extension 
recording for each user, so 
Amanda identifies users 
by name on the first day, 
even if you allow custom 
name/ extension record-
ing.
SYSTEMIn Amanda, select...