Amanda Work Group Installation Manual

Chapter 8:
Defining Tone Patterns
Using this Chapter
You can use either GetTones, an Amanda Company utility, AccuCall Plus, a 
Brooktrout utility, to define tone patterns. Both are explained in this chapter. 
Neither work with the RDSP/RTNI two-board combination. These utilities 
do not know how to make MVIP connections to the DSP resource in order to 
dial. The only solution is to use a 232 or 432 voice board while you define 
the tones. Then you replace the 232 or 432 voice board with the ATI board...

60 Installing [email protected]/DOS
 Verify that the extension to which port 2 is connected has outside 
line access and can dial a test telephone number that is answered and 
does not hang up after answering (time or weather lines are good 
choices to call).
 Define a non-Amanda extension that has a telephone connected, is 
not forwarded, and will not be answered. This becomes your Ring 
No Answer (RNA) test station.
To define telephone switching system tone patterns:
1. Make sure that you have...

Chapter 8: Defining Tone Patterns 61
5. Enter the outdial code, port 1’s station number, the reorder code, and the 
RNA station number. Use the Up Arrow, Down Arrow, Tab, or Enter 
key to move from one entry to the next.
6. Press F4 to run GetTones.
GetTones obtains the ring, busy, reorder, and hangup patterns of the 
telephone switching system. Messages appear on your screen as the util-
ity gets and tests these patterns.
outdial codeType the outside line access and telephone 
numbers for a connection...

62 Installing [email protected]/DOS
NOTE:If you have problems with the GetTones utility, such as not 
getting good patterns or not being able to verify a tone pat-
tern, try using AccuCall Plus, a Brooktrout utility that also 
captures tone patterns. See “Using AccuCall Plus” on 
page 62.
Using AccuCall Plus
The C:\AMANDA\PBX.DB\1001.TON file defines the tone patterns that the 
telephone switching system returns to Amanda. Amanda recognizes these 
tones and uses her knowledge of them when she transfers...

Chapter 8: Defining Tone Patterns 63
When the C:\AMANDA prompt appears, you can start running Accu-
Call Plus.
2. Change directory to C:\ACCUCALL by typing:
cd c:\accucall
3. Press Enter.
4. You can create a new 1001.TON file or edit an existing file.
To create a new 1001.TON file, run AccuCall by typing:
accucall
To edit an existing 1001.TON file, run AccuCall by typing:
accucall C:\AMANDA\PBX.DB\@1.TON
5. Press Enter.
The AccuCall Plus main screen has several options. The list of function 
keys at the...

64 Installing [email protected]/DOS
6. Select “AUTO RUN” by pressing F6. 

Chapter 8: Defining Tone Patterns 65
To define the Ring No Answer (RNA) tone pattern:
1. Type a telephone number for an extension in the Phone No. field. This 
extension number must not be forwarded, not in a hunt group, not in 
hands free/speaker phone mode, and not be answered by anyone. 
2. Type 3 in the Verification Count field. This is the number of times you 
want to run the test.
3. Type 10 in the Minimum Cycles field. This is the number of rings Accu-
Call Plus will listen to before completing...

66 Installing [email protected]/DOS
PCPM Code: 8 (always for ring tones)
Quick Count: None
On Time: Determined by test
On Max Variation: Determined by test
On Min Variation: Determined by test
Off Time: Determined by test
Off Max Variation: Determined by test
Off Min Variation: Determined by test
9. Save the tone by pressing F8 (twice).
10. From the main screen, press F3 to go to the Filters screen. The Unde-
fined Tone Frequencies box on the right side of the screen lists any 
undefined frequencies that...

Chapter 8: Defining Tone Patterns 67
4. Select Full (the default) as the value for the Frequency Range field. 
The possible values are:
Full (300 Hz to 1700 Hz)
High (800 Hz to 1700 Hz)
This is the range of frequencies that AccuCall Plus listens to.
5. The Frequencies Detected Window displays the frequencies detected by 
AccuCall Plus to characterize the tone.
6. The Cadence Detected Window displays the cadence that AccuCall Plus 
detected to characterize the tone. (This is displayed as a horizontal bar...

68 Installing [email protected]/DOS
NOTE:A normal single busy tone is approximately 500 msec 
on and 500 msec off.
9. Save the tone by pressing F8 (twice).
10. Press F8 to add the tone.
11. From the main screen, press F3 to go to the Filters screen. The Unde-
fined Tone Frequencies box on the right side of the screen lists any 
undefined frequencies that were found by the test. 
12. Add these frequencies to the Filter table on the left side. Write each fre-
quency in the Filter table, replacing the word...