Amanda Work Group Installation Manual

Chapter 6:
Running the Setup Utility
Running Setup
You must configure Amanda to work properly with your telephone 
switching system and to let Amanda know your customer’s voice mail and 
other preferences. The Amanda Company provides the Setup utility to make 
configuring Amanda easier. 
You run Setup to configure dial codes, tone patterns, DTMF integration 
patterns, and Amanda’s system configuration options.
To run Setup:
1. If Amanda is running, shut down the Amanda system.
a. Press Alt+S (if Amanda...

50 Installing [email protected]/DOS
3. Now that the DOS prompt reads C:\AMANDA, type:
SETUP
Then press Enter.
The [email protected]/DOS Configuration Utility menu appears.
4. From this menu, you define the following for your telephone switching 
system and Amanda. Each is described in one of the next few chapters:
 Telephone System Dial Codes
 Telephone System Tone Patterns
 System Integration Patterns
 System Configuration Options
 System Configuration Options contains two sections: 
General...

Chapter 7:
Defining Dial Codes
Defining Dial Codes
To communicate with the telephone switching system, Amanda must know 
the switching system’s dial codes. Most Amanda systems are connected to 
only one switching system, but you can connect your system to two. 
By default, the 1001.PBX file is used to store dial codes. You can change 
this if you choose. However The Amanda Company has reserved the 
numeric names from 1002 to 2001, so do not use any number in that range as 
the name of your file.
As part...

52 Installing [email protected]/DOS
To define dial codes:
1. Run Setup as explained in “Running Setup” on page 49.
2. From the Configuration Utility menu, press 1 to select Telephone Sys-
tem Dial Codes.
The Telephone Switch Type screen lists 1001.PBX and 2001.PBX along 
with the names of the switching systems they are based on or identifies 
the switching system as not defined.
3. From the Telephone Switch Type screen, do one of the following:
 If the telephone switching system is the correct one (or...

Chapter 7: Defining Dial Codes 53
4. To change any dial codes that do not apply to your system:
a. Use the following Dial Codes Table to understand each of the 
codes displayed on the screen.
b. Use the Up Arrow, Down Arrow, Tab, or Enter keys to select 
the code you want to change.
c. Type the new code over the current code (if there is one). 
(You can also use Backspace, Delete, spacebar, and the Right 
Arrow and Left Arrow keys to edit the code.)
d. When you are finished, press F10 to save your...

54 Installing [email protected]/DOS
What to dial when there is 
no transfer dial tone: The code Amanda dials to return to the caller if both of the following are 
true:
You configure Amanda to wait for a transfer dial tone before transferring 
a call to an extension
There is no transfer dial tone
In this case, Amanda treats the attempted transfer as though the exten-
sion was busy.
Some telephone switching systems use “F-”, others use “-”. (Don’t use 
the quotation marks in the dial code.)
If you are...

Chapter 7: Defining Dial Codes 55
What to dial after a call 
screening reject: The code Amanda dials to reconnect to the caller if all of the following 
are true:
Amanda is performing a supervised transfer
Call screening is ON
The user at the extension that was called rejects the caller
In this case, Amanda plays the mailbox’s current greeting.
Usually, this code is “F-”. (Don’t use the quotation marks in the dial 
code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using 
Setup, this is the...

56 Installing [email protected]/DOS
What to dial on each port 
after the system starts: If you want Amanda to dial some initialization codes when she first 
starts up, define those codes here. For example, you may want to remove 
call forwarding on the ports.
Usually this is left blank.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using 
Setup, this is the dl_init option. 
What to dial on each port 
before shutdown: If you want Amanda to dial certain codes when she shuts down, define 
those...

Chapter 7: Defining Dial Codes 57
Number of seconds to wait 
for dial tone detection: This is the number of seconds Amanda waits for your telephone switch-
ing system to provide a continuous dial tone for one full second. If your 
system has few DTMF receivers or intercom paths for call transfers, one 
may not be immediately available for Amanda to transfer a call. In this 
case, this number should be greater than 0.
Use 0 when Amanda does not wait for a dial tone (as when the telephone 
switching system...

58 Installing [email protected]/DOS