Amanda Work Group Installation Manual

Chapter 11: Faxing 129
SmartOne 1442 Faxmodems
fax_flow_control &K4
fax_direct_connect H1O0
fax_receive_reverse T
fax_reset &D3
fax_send_reverse F
Boca modem M144EW
fax_flow_control &K3
Detecting a Fax Machine Automatically
Amanda can detect and accept incoming faxes automatically.
To automatically detect and accept an incoming fax:
 The fax connect tone must be in the PCPM tone table.
The tone information is stored in C:\AMANDA\PBX.DB\1001.TON.
The tone must be one of the first four tones or...

130 Installing [email protected]/DOS
2. To detect a FAX tone, use the following:
All other values can remain at their defaults.
N
OTE:Remember to insert the FREQ1 value of 1100 into the filter 
table in one of the first four positions. Only frequencies in 
the first four positions are used for terminating tones.
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, 
but you can use any valid mailbox. Use the Users screen of Amanda 
Standalone or the mailbox...

Chapter 11: Faxing 131
Scenario #1: Blind transfer to fax machine
After calling Amanda, the caller presses the Start button on his fax machine 
during the Company greeting (or some other greeting). Amanda recognizes 
the tone and processes mailbox 994. mailbox 994 performs a blind transfer 
to the fax machine. The Extension field for mailbox 994 must contain the 
extension connected to the fax machine followed by an H (hangup).
Example Extension field:
1000H
where extension 1000 is connected to the fax...

132 Installing [email protected]/DOS
Setting the Hot Box Options
You must let Amanda know the mailbox that will process the PCPM tone by 
setting the hot_box configuration option.
To designate a mailbox to accept incoming faxes:
1. Run the Setup utility. At the DOS prompt, from the directory 
C:\AMANDA, type:
SETUP
Then press Enter.
2. From the main menu, press 4.
The System Configuration Options menu appears.
3. From the System Configuration menu, type:
A
(for Advanced Configuration).
4. From the...

Chapter 11: Faxing 133
Sending Faxes
If you are using Amanda as a voice server, you can install Amanda’s fax 
driver—Amanda Fax. You can use Amanda Fax from any Windows 
application that has a Print command. You can send documents, 
spreadsheets, pictures, or anything else that the application can print. You 
can:
 Fax an item to another location via Amanda Voice Server’s fax mo-
dem.
 Create a fax message to be mailed to users on your Amanda system.
 Save the item as a file that can be:
- Sent later...

134 Installing [email protected]/DOS 

Chapter 12:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone 
switching system uses the computer’s serial port to communicate to 
Amanda. A data line from the central office or telephone switching system 
sends information and instructions (about the caller and called party) to your 
on-site voice mail box. 
For example, the telephone switching system can tell Amanda why the call 
was transferred to Amanda, which extension the...

136 Installing [email protected]/DOS
Bellcore Standard SMDI
This section covers serial integration for any telephone switching system that 
uses Bellcore Standard Simplified Message Desk Interface (SMDI). For 
example, Centrex, Northern Telecom SL-1 with a VoiceBridge, and Fujitsu 
F-9600 use SMDI.
To modify configuration options for use with Bellcore Standard SMDI:
1. Choose an available serial port on the computer. The serial port you use 
must be COM1, COM2, COM3, or COM4. 
Whatever serial port you...

Chapter 12: Using Serial Integration 137
6. Change:
serial_portn 0
To :
serial_portn y
The option maps Amandas logical port to a physical port on the PC. 
The n is the number of the logical serial port and the y is the physical 
serial port (for example, COM1). It is best to make n and y the same 
number. For example, use serial_port1 1 or serial_port2 2, 
and so forth.
7. Modify the baudn, databitsn, stopbitsn, and parityn to 
match the correct values for a serial integration link you are receiving....

138 Installing [email protected]/DOS
9. Press Y for Yes.
10. From the Advanced Configuration menu, press I for SMDI.
The SMDI Configuration screen appears. 
(If you type a space, the Setup utility interprets it as a zero.)
11. In the SMDI section of Advanced Configuration, change 
smdi_port 0 
To :
smdi_port n
where n is the number for n in step 6.
12. Verify that the smdi_type option is:
smdi_type smdi
Change it if necessary.
13. Modify smdi_base_port 1 if the first port on the telephone switch-
ing...