Xerox WorkCentre M118 User Manual

							Fault Codes 
Xerox CopyCentre/WorkCentre 118 User Guide 191016-501 POP3 server name is not set correctly when using POP3 protocol. 
Check if the POP3 server was set correctly.
016-502 Failed to login to POP3 server when using POP3 protocol. Check if the 
user name and password used for the POP3 server are set correctly.
016-503 SMTP server name is not set correctly when e-mail was transmitted. 
Check if the SMTP server was set correctly. Also, check that the DNS 
server is set correctly.
016-504 POP3 server name is not set correctly when e-mail was transmitted. 
Check if the POP3 server was set correctly. Also, check that the DNS 
server is set correctly.
016-505 Failed to login to POP3 server when transmitting e-mail. Check if the 
user name and password used for the POP3 server are set correctly.
016-701 PCL print data could not be processed because of insufficient memory. 
Lower the resolution, or process without setting double-sided or 
Multiple-Up printing.
016-702 PCL print data could not be processed because of insufficient print page 
buffer. Take one of the following actions.
• Lower the resolution the printer driver.
• Increase the size of the print page buffer.
• Add on memory.
016-709 An error occurred while ART EX processing. Instruct the machine to 
print again.
016-719 There is insufficient memory used for PCL. Increase the memory.
016-720 A PCL command error occurred. Check the print settings, or correct the 
PCL command.
016-721 An error occurred while printing job. Instruct the machine to print again. 
If an error cannot be resolved, contact the Xerox Welcome Center.
016-726 The print language could not be selected. Select print language.
016-730 An unsupported command was detected. To print again, check the print 
data and delete the command that caused the error.
016-732 The form specified in the emulation setting is not registered in the host 
computer. Resend the form data.
016-744 The machine could not print the PDF file because it contains features 
not supported in the machine. Open the file in Adobe Reader and select 
[Print] from the [File] menu to print it.
016-749 A PJL command syntax error occurred. Check the print settings, or 
correct the PJL command.
016-751 The machine could not print the PDF file using ContentsBridge Utility. 
Open the file in Adobe Reader and select [Print] from the [File] menu to 
print it.
Code Description and Corrective Action
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							11 Problem Solving 
192 Xerox CopyCentre/WorkCentre 118 User Guide016-752 The machine could not print the PDF file using the ContentsBridge utility 
because of insufficient memory. Change the print mode in 
ContentsBridge as follows and try again.
• If the high quality mode is selected, change it to the standard mode.
• If the standard mode is selected, change it to the high speed mode.
016-753 A password entered for the direct print is incorrect. Enter a password 
correctly.
016-754 The machine could not print the PDF file because it contains objects that 
are compressed using the LZW algorithm.
Print the file using the following methods. 
• Open the file in Adobe Reader and select [Print] from the [File] menu.
• Use the PostScript feature.
016-755 The machine could not print the PDF file because it does not allow 
printing. Open the file in Adobe Acrobat (not Adobe Reader) and 
deselect the [No Printing] check box in the document security settings, 
and print again.
016-757 The password entered is incorrect.  Enter the correct password.
016-758 The account is not authorized for copying. Contact the Key Operator.
016-759 The maximum number of copies has been reached. Contact the Key 
Operator.
016-760 An error occurred during PostScript processing. Take one of the 
following actions.
• Set for optimized speed in the print driver.
• Increase the size of the print page buffer.
• Increase PostScript memory.
016-761 An error occurred during image processing. Set for optimized speed in 
the print driver and try again. If this does not fix the problem, set for 
highest compatibility to ensure printing and try again.
016-762 An unsupported print language was specified. Specify the print 
language in [Print Mode].
016-764 Could not connect to the SMTP server. Contact the Key Operator.
016-765 Could not send e-mail because the SMTP server was full. Contact the 
Key Operator.
016-766 An error occurred on the SMTP server. Contact the Key Operator.
016-767 Could not send e-mail as the e-mail address was wrong. Verify that the 
e-mail address is correct, and try sending the e-mail again.
016-768 Could not connect to the SMTP server because the e-mail address of 
the machine was incorrect. Check the e-mail address of the machine.
016-769 The SMTP server does not support delivery confirmation (DSN). Send 
e-mail without setting confirmation.
Code Description and Corrective Action
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							Fault Codes 
Xerox CopyCentre/WorkCentre 118 User Guide 193016-790 Insufficient memory for e-mail.  Do the following:
• Reduce scanning resolution.
• Decrease the scanning area.
• Add memory to print.
081-702 A fax transmission parameter was wrong. Check the settings of the print 
driver.
081-703 There was insufficient memory while transmitting a fax. Split the 
document to send, lower the resolution, or delete the unnecessary data 
in the memory.
081-704 User cancels the process of the job.
081-705 The feature specified is not available. Check the status of the machine.
081-706,707 An error occurred while using the fax feature. Turn the power off and on 
after the screen on the control panel is off.
081-709 A transmission error occurred while using the fax feature. Check the 
telephone line and send the document again.
081-720,722 An error occurred in the machine. Turn the power off, and then back on 
after the screen on the control panel is off.
081-721 User cancels the process of the job.
C1-3, C2-2, C2-3, 
C3-1, C3-2, C3-3, 
C4-0, C4-1, C4-2, 
C4-3Paper jam is occurred in the paper tray. Refer to Paper Jams on 
page 172.
C6-1, C6-2 Paper jam is occurred in the duplex kit. Refer to Paper Jams on 
page 172.
C8-2, C8-3, C8-4 Paper jam is occurred in the paper tray. Refer to Paper Jams on 
page 172.
C8-6 Paper jam is occurred in the duplex kit. Refer to Paper Jams on 
page 172.
C9-3 Paper jam is occurred in Tray 5 (bypass tray). Refer to Paper Jams on 
page 172.
E1-6 Paper jam is occurred in the inner of the machine. Refer to Paper Jams 
on page 172.
E1-1, E1-2, E3-1 Paper jam is occurred in the exit. Refer to Paper Jams on page 172.
E3-6 Paper jam is occurred in the exit. Refer to Paper Jams on page 172.
E8-2 Paper jam is occurred in the duplex kit. Refer to Paper Jams on 
page 172.
Code Description and Corrective Action
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							11 Problem Solving 
194 Xerox CopyCentre/WorkCentre 118 User Guide
Output Quality
Various situations can affect the quality of the output. Check the following conditions to 
ensure optimum copy performance. If you still cannot resolve the problem, contact the 
Key Operator.
• Do not locate the machine in direct sunlight or near a radiator.
• Follow regular maintenance schedules for cleaning areas, such as the document 
glass, CVT glass and output trays. Refer to the Maintenance chapter on page 165.
Xerox Welcome Center
For additional help. If you need any additional help on using your CopyCentre copier or 
WorkCentre copier/printer, you can:
1) Refer to this guide.
2) Contact the Key Operator.
3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome 
Center.
Please have your serial number at hand when contacting Xerox.
H1-2, H1-3, H1-4, 
H2-7, H3-1, H4-1, 
H4-2, H4-3, H4-4, 
H7-3, H7-4, H7-7, 
H8-1, H8-2, H8-3, 
H8-4, H9-3, H9-4Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
J1-2 The toner is run out. Refer to Replacing the Toner Cartridge on 
page 169.
J3-1 The drum cartridge is not set correctly. Set the drum cartridge correctly.
J4-1, J6-1, J7-1, 
J7-2, J7-3Replace the drum cartridge. Refer to Replacing the Drum Cartridge on 
page 166.
J8-1, J8-2, J8-3 Replace the toner cartridge. Refer to Replacing the Toner Cartridge on 
page 169.
U0-1, U0-2, U1-1, 
U3-5, U4-1, U4-2, 
U4-3, U4-9, U5-1, 
U6-2, U6-3, U6-4, 
U6-5, U6-6Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
Code Description and Corrective Action
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							Xerox Welcome Center 
Xerox CopyCentre/WorkCentre 118 User Guide 195
The Welcome Center will want to know the following information: the nature of the 
problem, the serial number of the machine, the fault code (if any), as well as the name 
and location of your company. Follow the steps below to look up the serial number of 
the machine.
1.Press the  button on 
the control panel.
2.Select [Billing Meter] on the [Machine 
Status] screen using the  
button, and press the  button.
3.The Serial Number will be displayed.
NOTE: The serial number is also found on the metal plate on the left side of the 
machine behind Cover A. For more information, refer to Xerox Welcome Center in the 
Before Using the Machine chapter on page 11.
 button
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							11 Problem Solving 
196 Xerox CopyCentre/WorkCentre 118 User Guide
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							Xerox CopyCentre/WorkCentre 118 User Guide 197
12 Specifications
This chapter contains the specifications for the machine. Use the specifications listed 
below to identify the capabilities of the machine. The machine adheres to strict 
specifications, approvals and certifications. These specifications are designed to 
provide for your safety and to ensure that the machine operates in a fully functional 
state. Note that improvements in specifications and the appearance of the product may 
be made without prior notice.
For more information about the specifications, contact your Xerox Sales 
Representative.
Machine Specifications
Hardware Configuration
Processor rack with scanner, cabinet with a paper tray and a bypass tray
NOTE: The previous hardware configurations are for the standard machine 
configuration.
Machine Size
(with Document Glass Cover) : (W × D × H) 640 × 520 × 486 mm (25.2 × 20.5 × 19.2 
inches)
(with Document Feeder) : (W × D × H) 640 × 520 × 563 mm (25.2 × 20.5 × 22.2 inches)
Space Requirements
(W × D) 1319.8 × 1.055 mm (52.0 × 41.5 inches)
Machine Weight
Main body (with only copy features): 45 kg
Main body/DADF/duplex kit: 54.3 kg
Accessibility
From the front and sides
Copier Speed
From Tray 1:
A4/Letter LEF: 18 cpm (cycles per minute) (single-sided)
A4/Letter LEF: 16 cpm (cycles per minute) (double-sided)
A3/11 × 17” SEF: 10 cpm (cycles per minute) (single-sided)
A3/11 × 17” SEF: 7 cpm (cycles per minute) (double-sided)
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							12 Specifications 
198 Xerox CopyCentre/WorkCentre 118 User Guide
First Copy Out Time
Using the Document Glass from Tray 1, A4 or 8.5×11” (Letter) LEF: 7.4 seconds or less
Warm-up Time
Cold Start: 25 seconds or less
Document Feeder (ADF/DADF)
Capacity: 50 sheets (81.4 g/m
2)
Paper Sizes:
(with ADF): 128 (W) × 100 mm to 307 × 1000 mm
(with DADF): 128 (W) × 140 mm to 307 × 1000 mm or 307 × 432 mm in double-sided 
mode.
Paper Weights: 38–128 g/m
2 (16–32 lb)(50–128 g/m2 in double-sided mode)
Mixed Sizes: Yes – if so specified on the machine and the lead edges of documents 
have the same dimension.
Auto Size Sensing: Yes
NOTE: When copying an undetectable-size document using the document feeder, the 
machine prompts you to select a paper tray. However, for fax and e-mail jobs, the 
machine automatically selects the nearest standard size. For more information, refer 
to Document Size Detection Table on page 198.
Document Glass
Paper Sizes:
Max: 301(W) × 431.8 mm
Auto Size Sensing: Yes
NOTE: When copying undetectable size document is placed on the document glass, 
the machine prompts you to select a paper tray. However, for fax and e-mail jobs, the 
machine automatically selects the nearest standard size. For more information, refer 
to Document Size Detection Table on page 198.
Document Size Detection Table
When Using the Copy Feature
The following table shows the sizes of documents that can be detected on the machine 
when copying. The detected size depends on your country and where you place the 
document: on the document glass, or in the document feeder.
NOTE: If the document is not a standard size, or the size cannot be detected, the 
machine prompts you to select the paper tray.
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							Document Size Detection Table 
Xerox CopyCentre/WorkCentre 118 User Guide 199
O: Detectable
X: Undetectable
*1: Replaced with 5.5 × 8.5” SEF (139.7 × 215.9 mm)
*2: Replaced with 5.5 × 8.5” LEF (215.9 × 139.7 mm)
*3: Replaced with Executive LEF (266.7 × 184.2 mm)
*4: Replaced with 8.5 × 11” (Letter)SEF (215.9 × 279.4 mm)
*5: Replaced with 8.5 × 14” (Legal)SEF (215.9 × 355.6 mm)
*6: Replaced with 8.5 × 13” (Legal)SEF (215.9 × 330.2 mm)
*7: Replaced with A5 SEF (148 × 210 mm)
Paper SizeLatin American 
CountriesEuropean Countries, 
the Middle and Near 
East CountriesCanada and the 
United States
SizeWidth 
(mm)Length 
(mm)Document 
FeederDocument 
GlassDocument 
FeederDocument 
GlassDocument 
FeederDocument 
Glass
A6 SEF 105 148 X X X X X X
B6 SEF 128.5 182 X O X X X O
*1
5.5 × 8.5” SEF 139.7 215.9 X X*7XX*7OO
5.5 × 8.5” LEF 215.9 139.7 O O O O O O
A5 SEF 148 210 O O O O X O
*1
A5 LEF 210 148 X O X O*2XO*2
B5 SEF 182 257 X O X X X X
B5 LEF 257 182 O X O O
*3OO*3
A4 SEF 210 297 O O O O*4OO*4
A4 LEF 297 210 O O O O O O
8.5 × 11” SEF 
(Letter)215.9279.4OOOOOO
8.5 × 11” LEF 
(Letter)279.4215.9OOOOOO
8.5 × 13” SEF 
(Legal)215.9330.2OOOOO
*5O*5
8.5 × 14” SEF 
(Legal)215.9 355.6 O*6O*6O*6O*6OO
B4 SEF 257 364 O O O X O X
Executive LEF 266.7 184.2 O X O O O O
11 × 17” SEF 279.4 431.8 O O O O O O
A3 SEF 297 420 O O O O O O
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							12 Specifications 
200 Xerox CopyCentre/WorkCentre 118 User Guide
When Using the Fax Feature
When sending a fax, the machine may substitute the closest possible standard 
document size, if a non-standard original size is detected.
NOTE: When loading the document on the document glass, always close the 
document glass cover to let the machine detect the size. If the machine does not 
detect the document size, the document is handled as A4 SEF (210 × 297 mm) 
despite the actual size.
For Standard Size Documents
Only standard size documents can be detected automatically; however, widths of less 
than 210 mm (A4 SEF) are replaced with 210 mm when sending a fax.
The following table shows which sizes are detected automatically and which are 
replaced when sending a fax.
Paper SizeLatin American CountriesEuropean Countries, the Middle 
and Near East CountriesCanada and the United States
Document 
FeederDocument 
GlassDocument 
FeederDocument 
GlassDocument 
FeederDocument 
Glass
SizeWidth 
(mm)Length 
(mm)
Detectable/
Not Detectable Size in Sending 
(mm) Detectable/
Not Detectable Size in Sending 
(mm) Detectable/
Not Detectable Size in Sending 
(mm) Detectable/
Not Detectable Size in Sending 
(mm) Detectable/
Not Detectable Size in Sending 
(mm) Detectable/
Not Detectable Size in Sending 
(mm)
A6 SEF 105 148XNot 
loadedX210 × 
420XNot 
loadedX215.9 × 
431.8XNot 
loadedX215.9 × 
431.8
B6 SEF 128.5 182
XNot 
loadedX210 × 
420XNot 
loadedX215.9 × 
431.8XNot 
loadedX215.9 × 
431.8
5.5 × 8.5” 
SEF139.7 215.9
X210 × 
215.9X210 × 
420X210 × 
215.9X215.9 × 
431.8X210 × 
215.9X215.9 × 
431.8
5.5 × 8.5” 
LEF215.9 139.7
O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)
A5 SEF 148 210
X210 × 
210X210 × 
420X210 × 
210X215.9 × 
431.8X210 × 
210X215.9 × 
431.8
A5 LEF 210 148
O210 × 
148 (A5 
LEF)O210 × 
148 (A5 
LEF)O210 × 
148 (A5 
LEF)X215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)O210 × 
148 (A5 
LEF)X215.9 × 
139.7 
(5.5 × 
8.5” 
LEF)
B5 SEF 182 257
X210 × 
257X210 × 
420X210 × 
257X215.9 × 
431.8X210 × 
257X215.9 × 
431.8
B5 LEF 257 182
O257 × 
182 (B5 
LEF)O257 × 
182 (B5 
LEF)O257 × 
182 (B5 
LEF)X257 × 
215.9O257 × 
182 (B5 
LEF)X257 × 
215.9
A4 SEF 210 297
O210 × 
297 (A4 
SEF)O210 × 
297 (A4 
SEF)O210 × 
297 (A4 
SEF)X215.9 × 
279.4O210 × 
297 (A4 
SEF)X215.9 × 
279.4
A4 LEF 297 210
O297 × 
210 (A4 
LEF)O297 × 
210 (A4 
LEF)O297 × 
210 (A4 
LEF)O297 × 
210 (A4 
LEF)O297 × 
210 (A4 
LEF)O297 × 
210 (A4 
LEF)
8.5 × 11” 
SEF 
(Letter)215.9 279.4
O215.9 × 
279.4 
(8.5 × 
11 ”  S E F  
(Letter))O215.9 × 
279.4 
(8.5 × 
11 ”  S E F  
(Letter))O215.9 × 
279.4 
(8.5 × 
11 ”  S E F  
(Letter))O215.9 × 
279.4 
(8.5 × 
11 ”  S E F  
(Letter))O215.9 × 
279.4 
(8.5 × 
11 ”  S E F  
(Letter))O215.9 × 
279.4 
(8.5 × 
11” SEF 
(Letter))
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