Xerox WorkCentre M118 User Manual

							Troubleshooting Tables 
Xerox CopyCentre/WorkCentre 118 User Guide 181The machine displays a memory full error 
message.• Check with the Key Operator about 
available memory.
• Divide the remaining pages of the job into 
several small jobs and run the job again.
• Delete unnecessary documents to free up 
some memory.
While scanning the document, the machine 
displays a message that prompts you to load 
paper.The sizes of paper currently loaded in the 
trays are not suitable for the reduction/
enlargement ratio and document size 
specified.
• Select a required paper tray. Any scanned 
data is discarded, so load the document 
on the document feeder again, specify the 
copy settings if necessary, and press the 
 button to restart the job.
• Load the correct sized paper in the 
selected tray. Any scanned data is 
discarded, so load the document on the 
document feeder, specify the copy settings 
if necessary, and press the  button 
to restart the job.
While outputting a copy job, the machine 
displays a message that prompts you to load 
paper.Load the correct sized paper in the selected 
tray. The scanned pages before the message 
is displayed will be printed out. Load the 
remaining pages on the document feeder and 
press the  button.
When you place a document on the 
document glass, the machine displays a 
message that prompts you to load paper.The sizes of paper currently loaded in the 
trays are not suitable for the reduction/ 
enlargement ratio and document size 
specified.
• Select a required paper tray. To restart the 
job, specify the copy settings if necessary, 
and press the  button.
• Load the correct sized paper in the 
selected tray. To restart the job, press the 
 button.
The machine displays a tray fault. • Follow the steps below
1. Open the paper tray.
2. Move the paper tray guides away from the 
paper.
3. Move the paper tray guides against the 
paper so that they are just touching the 
paper.
4. Close the paper tray.
5. Power the machine off and then on.
Symptom Recommendation
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							11 Problem Solving 
182 Xerox CopyCentre/WorkCentre 118 User GuideDeformed transparencies • Check that [Transparencies] is selected on 
the screen. The machine automatically 
adjusts for different types of media. 
Transparencies tolerate less heat than 
paper.
• Transparencies can be loaded only in Tray 
2–4 (optional) or Tray 5 (bypass tray).
Blank output • Check that the document is loaded face up 
in the document feeder.
• Check that the document is loaded face 
down on the document glass.
• If the toner cartridge is new, the toner may 
not be dispensed. Repeat the job.
• Check that the seal tape has been 
removed from the new drum cartridge.
• Reinstall the drum cartridge and the toner 
cartridge.
• Replace the drum cartridge.
• Replace the toner cartridge if the screen 
message for replacement is displayed.
Streaks, solid or dotted lines, or spots • Clean the document glass, CVT glass (the 
narrow strip of glass located at the left 
hand side of the document glass), the 
areas under the document glass cover, the 
document feeder, and the paper guides.
• Check the quality of the document.
• Run the job using the document glass.
• If the machine has been idle for an 
extended period of time, or if the toner or 
drum cartridge is new, begin the job again.
• Load fresh paper.
• Check the humidity of the machine 
location.
• Replace the drum cartridge.
Paper delivered to an output tray is not 
properly stacked up.• Flip over the paper stack in the paper tray, 
or rotate it head to toe.
Output is too light or too dark. • Set the [Lighten/Darken] feature to a 
lighter or darker setting.
• Check the quality of the document.
• Load fresh paper.
• Run off more prints until the copy quality  
improves.
• Replace the drum cartridge.
Symptom Recommendation
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							Troubleshooting Tables 
Xerox CopyCentre/WorkCentre 118 User Guide 183Output is too light. • Set the [Lighten/Darken] feature to a 
darker setting.
• If the toner cartridge is new, the toner may 
not be dispensed. Repeat the job.
• Remove toner cartridge and shake gently 
(away from clothing or carpet).
Uneven print • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Blurred images • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Missing characters • Load fresh paper.
• Replace the drum cartridge.
• Replace the toner cartridge.
Gloss variations (coining) • Check the quality of the documents.
• If the document has large areas of solid 
density, adjust the [Lighter/Darken] feature 
for the contrast.
Light copies when scanning glossy, shiny, or 
coated documents through the document 
feeder• Use the document glass instead of the 
document feeder.
Ghosting (residual images) • Check the quality of the documents.
• If transparencies are used, select a paper 
type of [Transparency] on the screen. The 
machine automatically adjusts the quality 
for transparencies.
• Feed the document SEF.
• Replace the toner cartridge.
Washout • Check the quality of the documents.
• If the image is lighter near the borders, set 
the [Lighten/Darken] feature to a darker 
setting.
• Replace the drum cartridge.
Solid density variations • Load fresh paper.
• Check the quality of the documents.
• Set the [Lighten/Darken] feature to a 
lighter or darker setting.
• Replace the drum cartridge.
Symptom Recommendation
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							11 Problem Solving 
184 Xerox CopyCentre/WorkCentre 118 User GuideImage loss • When copying a document from a larger 
paper size to a smaller size, reduce the 
image to fit onto the smaller paper size.
• Set a slightly smaller document size (for 
example, copy 90% instead of 100%).
• Select [Auto] on the [Paper Supply] 
screen.
Misfeeds in the Tray 5 (bypass tray) • Remove the paper and reload the tray. Do 
not add paper to the tray when paper is 
already loaded. Instead, remove the paper, 
combine the additional paper with the 
paper from the tray and then reload the 
tray.
• Check that paper tray guides are locked 
into position against the paper.
• Check that the settings for Tray 5 (bypass 
tray) are correct and match the paper size 
and type on the screen.
Jams in the document feeder • Open the document feeder and check that 
no paper or objects are inside.
• Check that the document feeder cover on 
the document feeder is firmly closed.
• Refer to Document Jams on page 177 for 
procedures.
Paper jams • Use only recommended media.
• Check that the paper is loaded correctly.
• Flip the paper over in the paper tray.
• Check that the paper tray guides are 
locked into position.
• Do not use media that is torn, wrinkled, or 
folded.
• Load fresh paper.
• Refer to Paper Jams on page 172 for 
procedures.
Paper curls • Check that the paper is loaded correctly. 
Load paper in Trays 1, 2, 3 and 4 seam 
side up.
• Load paper in Tray 5 (bypass tray) seam 
side down.
• Load custom media in the Tray 5 (bypass 
tray).
• Refer to the Paper and Other Media 
chapter for procedures.
Paper delivered to an output tray is not 
properly stacked up.• Flip over the paper stack in the paper tray, 
or rotate it head to toe.
Symptom Recommendation
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							Fault Codes 
Xerox CopyCentre/WorkCentre 118 User Guide 185
Fault Codes
When a fault occurs, the screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the 
Key Operator. The following table represents some of the fault codes and their 
corresponding corrective actions. These may display in the [Error Information] 
available in the Machine Status mode.
Envelope jams • Refer to Paper Jams on page 172 for 
procedures.
• The envelope can only be loaded in Tray 5 
(bypass tray).
Cannot store a document when using 
[Doc.for Polling] due to full memory.• Cancel the operation and try again after 
additional memory becomes available 
from deleting and printing the stored job.
The fax communication finishes with an error 
message.• Press the  button and 
select the [Error Information] to check the 
error status.
• Refer to Fault Codes on page 185.
The machine will not answer incoming calls. • Select [Auto Receive] on the [Fax 
Receiving] Mode screen.
• Refer to Fax Receiving Mode on 
page 153.
The machine answers calls, but will not 
accept incoming data.• If the job contains several diagrams, the 
machine may not have enough memory.
• Clear memory by printing then deleting the 
stored data.
An image is reduced on a fax transmission. • Check the original size of the documents. 
Documents may be reduced based on the 
paper specification at the receiving 
machine.
Received fax and report documents will not 
print.• Check the Received Settings in the Fax 
features. The received data is set to print a 
paper loaded in the non-use tray.
• Refer to Receive Settings on page 149.
Symptom Recommendation
Code Description and Corrective Action
00xxxx Reload and send the document again or the remote machine sent a 
polling request when it should have sent a document. Ask the other 
party to set the document on their machine and send it to your machine.
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							11 Problem Solving 
186 Xerox CopyCentre/WorkCentre 118 User Guide01xxxx The document you set in the document feeder is too short, or the 
document has been pulled out of the feeder. Check and reload the 
document.
02FFFF • An e-mail address is specified as the Speed Dial number for the 
forwarding destination or the number has been changed to an e-mail 
address, in the Administrator Transfer settings. The Administrator 
Transfer feature is compatible only with fax sending. Set a fax number 
for the forwarding destination.
• The content of the Speed Dial number set for the fax sending 
destination has been changed from a fax number to an e-mail 
address, or the content of the Speed Dial number set for the E-mail 
destination has been changed from an e-mail address to a fax 
number. Check the content and specify the destination that 
corresponds to the type of sending.
02xxxx The characters you entered (* and #) are not supported for pulse dialing. 
Check that the line type is set to [PB] in Local Terminal Information, or 
that the fax numbers registered for speed dialing do not contain any of 
these characters.
09xxxx Incompatibility errors. For example, if you are retrieving a document 
from a remote machine, the document may not be ready. Ask the other 
party to set the document for polling.
10xxxx An error occurred during F Code transmission. Check the status of the 
remote machine.
11xxxx An error occurred during F Code reception. Check the status of the 
remote machine.
33xxxx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
45xxxx The machine’s memory is full. Delete unnecessary data and ask the 
other party to send the document again.
46xxxx A document jam occurred. Remove the jammed document and reload 
the documents. Refer to Paper Jams on page 172.
47xxxx The machine has ran out of paper, or the left cover of the machine is 
open during receiving data. Load new paper or close the left cover.
70xxxx 700002 Check the remote machine or the telephone line. If an error cannot be 
resolved, contact the Xerox Welcome Center.
700005
700008
7001xx
71xxxx 7101xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7103xx
Code Description and Corrective Action
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							Fault Codes 
Xerox CopyCentre/WorkCentre 118 User Guide 18772xxxx 7201xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7203xx
74xxxx 7403xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
76xxxx 7603xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7604xx
7605xx
7607xx
7608xx
7609xx
77xxxx 7704xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7705xx
78xxxx 7804xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7805xx
79xxxx 7904xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7905xx
790Bxx
7Axxxx 7A04xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7A05xx
7Cxxxx 7C01xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7C03xx
7C04xx
7C05xx
7Dxxxx 7D01xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7D03xx
7D04xx
7D05xx
7Fxxxx 7F01xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
7F03xx
Code Description and Corrective Action
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							11 Problem Solving 
188 Xerox CopyCentre/WorkCentre 118 User Guide8Fxxxx 8F04xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
8F05xx
8F0Bxx
91xxxx 9102xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9107xx
92xxxx 9201xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9202xx
9207xx
9208xx
9209xx
95xxxx 9508xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9509xx
96xxxx 9608xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
97xxxx 9708xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9709xx
98xxxx 9808xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9809xx
99xxxx 9908xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9909xx
9Axxxx 9A09xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9Cxxxx 9C02xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9C07xx
9Dxxxx 9D02xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
9D07xx
9D08xx
9D09xx
9Fxxxx 9F09xx Check the remote machine or the telephone line. If the error cannot be 
resolved, contact the Xerox Welcome Center.
B0xxxx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
Code Description and Corrective Action
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							Fault Codes 
Xerox CopyCentre/WorkCentre 118 User Guide 189B2xxxx B202xx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
B203xx
B204xx
B205xx
B207xx
B4xxxx B401xx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
B402xx
B403xx
B404xx
B405xx
B407xx
B408xx
B409xx
B5xxxx B501xx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
B6xxxx B602xx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
B7xxxx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
E1xxxx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
E2xxxx Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
EPxxxx EP0000 Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
EP0001
EP0002
EP0003
EP0004
EP0005
FFF0xx Job successful.
FFFCxx Job failed.
S10000 Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
Code Description and Corrective Action
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							11 Problem Solving 
190 Xerox CopyCentre/WorkCentre 118 User GuideS10001 During document scanning, the document feeder cover opened. Close 
the document feeder cover.
S10010 The document has jammed. Open the document feeder cover and 
remove the documents.
S10011 The document has jammed. Open the document feeder cover and 
remove the documents.
S10012 The long page document has jammed. Open the document feeder cover 
and remove the documents.
S10013 The short page document has jammed. Open the document feeder 
cover, remove the documents.
S10014 The document has jammed. Open the document feeder cover and 
remove the documents.
S10015 The document glass cover opened during document scanning. Open the 
document feeder cover and remove the documents.
S10016 During document scanning, the document feeder cover opened. Close 
the document feeder cover.
S10020 The document has jammed. Open the document feeder cover and 
remove the documents.
S10021 The document has jammed. Open the document feeder cover and 
remove the documents.
S10022 The long page document has jammed. Open the document feeder 
cover, remove the documents.
S10023 The short page document has jammed. Open the document feeder 
cover, remove the documents.
S10024 The document has jammed. Open the document feeder cover and 
remove the documents.
S10025 The document has jammed. Open the document feeder cover and 
remove the documents.
S10026 During document scanning, the document glass cover opened. Open 
the document feeder cover and remove the documents.
S10027 During document scanning, the document feeder cover opened. Close 
the document feeder cover.
Z-10 Turn the power off and on. If the error cannot be resolved, contact the 
Xerox Welcome Center.
003-747, 016-799 The print parameter combination was wrong. Check the print data.
016-500 SMTP server name is not set correctly when reply mail was transmitted. 
Check if the SMTP server was set correctly.
Code Description and Corrective Action
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