Xerox Workcentre 5020 B Manual

							Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 101
Ghosting (residual images)zCheck the quality of the documents.zFeed the document SEF.
Washout
zCheck the quality of the documents.zIf the image is lighter near the borders, set 
the density feature to a darker setting.
zReplace the Drum Cartridge.
Solid density variations
zLoad fresh paper.zCheck the quality of the documents.zSet the density feature to a lighter or darker 
setting.
zReplace the Drum Cartridge.
Image loss 
zWhen copying a document from a larger 
paper size to a smaller size, reduce the 
image to fit onto the smaller paper size.
zSet a slightly smaller document size (for 
example, copy 90% instead of 100%).
Misfeeds in the Bypass Tray
zReload paper in the tray. Do not add paper 
on top of the remaining paper in the tray. 
Instead, remove the remaining paper from 
the tray, put it together with a new stack of 
paper, align the edges, and then load the 
paper stack in the tray.
zCheck that the paper guides are locked into 
positions against the paper.
zCheck that the settings for the Bypass Tray 
are correct and match the paper size and 
orientation specified on the Control Panel.
Jams in the Document Feeder
zOpen the Document Feeder and check that 
no paper or objects are inside.
zCheck that the cover on the Document 
Feeder is firmly closed.
Refer to A1: Document Jams (P.109) for 
procedures.
Paper jams
zUse only recommended media.zCheck that the paper is loaded correctly.zFlip the paper stack over in the tray.zCheck that the paper guides are locked into 
position.
zDo not use media that is torn, wrinkled, or 
folded.
zLoad fresh paper.
Refer to Paper Jams (P.102) for procedures.
Paper curl
zCheck that the paper is loaded correctly. 
Load paper in Tray 1 and Tray 2 seam side 
up.
zLoad paper in the Bypass Tray seam side 
down.
zLoad custom media in the Bypass Tray. 
Refer to Loading Paper in the Trays (P.42) for 
procedures.
Symptom Recommendation 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 102
Paper Jams
This section describes procedures to clear paper jams.
When paper jams in the machine, the machine stops, and the indicator on the Machine 
Diagram (mimic) flashes. An error code also appears in the Display, which indicates 
which procedures to take to remove the jammed paper. 
Carefully remove the jammed paper without tearing it. Do not leave any pieces of paper 
in the machine.
If a paper jam error code remains in the Display after you have removed the jammed 
paper, it is possible that paper is jammed in another location in the machine or that 
pieces of paper are still left in the machine. Check the Machine Diagram (mimic) and 
the error code, and remove the jammed paper completely.
After removing the jammed paper, a copy job or print job resumes automatically from 
the page where the paper jam occurred.
Important • Identify the location of the paper jam first. Randomly pulling out the trays may tear the 
jammed paper, and any torn pieces of paper remaining in the machine may eventually 
cause the machine to malfunction.
• If there are any torn pieces of paper left in the machine, the error code remains in the 
Display.
• Clear the paper jams while the machine is switched on. 
• Do not touch any parts inside the machine while clearing paper jam unless specifically 
instructed to do so.
E1: Paper Jam around the Fuser Unit and in the Left Side Cover
The following procedure describes how to clear paper jams around the Fuser Unit or in 
the Left Side Cover when an error code [E1] appears in the Display.
Important • Do not touch the transfer corotron wire when removing the jammed paper. Touching the 
transfer corotron wire can possibly damage the wire itself, which may require replacement 
or impair image quality.
1.Lift up the Left Side Cover Latch gently 
to open the Left Side Cover. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 103
If the paper is jammed around the Fuser
1) Pull down the latches. 
2) Remove the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
3) Return the latches back to their 
original position.
4) Gently close the Left Side Cover.
If the paper is jammed within the Left Side Cover
1) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
2) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
3) If the paper is jammed in the 
location shown in the diagram, and 
if the edges of the jammed paper is 
not accessible to be pulled out, pull 
up the green lever, and remove the 
jammed paper.
Note • If the paper is still jammed tightly 
even after pulling up the green 
lever, open Access Cover 1. This 
may release the jammed paper 
loose, allowing you to remove it.
4) Gently close the Left Side Cover. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 104
E2: Paper Jam in the Left Side Cover
The following procedure describes how to clear paper jams in the Left Side Cover when 
an error code [E2] appears in the Display.
1.Hold the latch, and open Access Cover 
1.
Note • This releases the tightly jammed 
paper within the machine.
2.Lift up the Left Side Cover Latch gently 
to open the Left Side Cover.
3.Remove the jammed paper.
Note • Do not leave any torn pieces of paper inside the machine.
1) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
2) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 105
3) If the paper is jammed in the 
location shown in the diagram, and 
if the edges of the jammed paper is 
not accessible to be pulled out, pull 
up the green lever, and remove the 
jammed paper.
4.Gently close the Left Side Cover and 
Access Cover 1.
E4: Paper Jam in the Left Side Cover
The following procedure describes how to clear paper jams in the Left Side Cover when 
an error code [E4] appears in the Display.
1.Hold the latch, and open Access Cover 
1.
2.Hold the latch, and open Access Cover 
2.
3.Lift up the Left Side Cover Latch gently 
to open the Left Side Cover. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 106
4.Remove the jammed paper.
Note • Do not leave any torn pieces of paper inside the machine.
1) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
2) If the paper is jammed in the 
location shown in the diagram, 
remove the jammed paper pulling 
upwards.
3) If the paper is jammed in the 
location shown in the diagram, and 
if the edges of the jammed paper is 
not accessible to be pulled out, pull 
up the green lever, and remove the 
jammed paper.
5.Gently close the Left Side Cover, 
Access Cover 2, and Access Cover 1.
C1: Paper Jam in Tray 1
The following procedure describes how to clear paper jams in Tray 1 when an error 
code [C1] appears in the Display.
1.Pull out Tray 1 toward you.
Important • Identify the location of the paper 
jam first. Randomly pulling out the 
trays may tear the jammed paper, 
and any torn pieces of paper 
remaining in the machine may 
eventually cause the machine to 
malfunction.
2.Remove the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
3.Push Tray 1 gently back into position. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 107
C2: Paper Jam in Tray 2
The following procedure describes how to clear paper jams in Tray 2 when an error 
code [C2] appears in the Display.
Important • Paper Tray 2 is an optional accessory that can be used as Tray 2.
1.Pull out Tray 2 toward you.
Important • Identify the location of the paper 
jam first. Randomly pulling out the 
trays may tear the jammed paper, 
and any torn pieces of paper 
remaining in the machine may 
eventually cause the machine to 
malfunction.
2.Remove the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
3.Push Tray 2 gently back into position.
E3: Paper Jam in Tray 2
The following procedure describes how to clear paper jams in Tray 2 when an error 
code [E3] appears in the Display.
Note • Paper Tray 2 is an optional accessory that can be used as Tray 2.
1.Hold the latch, and open Access Cover 
2.
2.Hold the latch, and open Access Cover 
1.
3.If the jammed paper is accessible 
through Access Cover 1, remove the 
jammed paper. 
						

							Paper Jams 
Xerox WorkCentre 5016/5020 User Guide 108
4.Pull out Tray 2 toward you, and remove 
the jammed paper.
Note • Do not leave any torn pieces of 
paper inside the machine.
5.Push Tray 2 gently back into position, 
and close Access Cover 1 and Access 
Cover 2.
C3: Paper Jam in the Bypass Tray
The following procedure describes how to clear paper jams in the Bypass Tray when 
an error code [C3] appears in the Display.
1.Check the feed slot of the Bypass Tray 
to remove the jammed paper.
Important • Remove all the sheets from the 
tray.
Note • Do not leave any torn pieces of 
paper inside the machine.
2.Slide the Extension Flap back in, and 
close the Bypass Tray.
3.Pull up the Left Side Cover Latch to 
open the Left Side Cover, and close the 
Left Side Cover.
Note • Opening and closing the Left Side 
Cover releases any tightly jammed 
paper inside the machine. This 
reduces the possibility of tearing 
the jammed paper when you open 
the Bypass Tray in the following 
step.
4.Open the Bypass Tray, and slide out the Extension Flap.
5.Fan the edges of the paper that you removed, and neatly align all four corners of 
the paper.
6.Insert the paper into the tray with the side to be copied or printed facing down.
For information on how to load paper in the Bypass tray, refer to Loading Paper in the Bypass Tray (P.44). 
						

							A1: Document Jams 
Xerox WorkCentre 5016/5020 User Guide 109
A1: Document Jams
If a document jams in the Document Feeder, the machine stops, and an error code [A1] 
appears in the Display. The Document Feeder Jam indicator on the Machine Diagram 
(mimic) flashes.
The following procedure describes how to remove the jammed documents in the 
Document Feeder.
Note • The Document Feeder is not fitted as standard on some machine configurations.
1.Pull up the latch to open the Document 
Feeder Cover.
2.Remove the jammed document.
Note • When the document jams tightly in 
the Document Feeder Roller and 
cannot be pulled out, pull it out 
from under the Document Feeder 
Tray as shown in Steps 5 to 7.
3.Close the Document Feeder Cover.
4.If the error persists, or if you cannot find 
any jammed documents, lift up the 
Document Feeder Tray. 
5.Remove the jammed document from 
under the Document Feeder Tray.
6.Gently put the Document Feeder Tray 
back to its original position.
7.Make sure that the document is not 
torn, wrinkled, or folded before loading 
it again in the Document Feeder.
Note • Torn, wrinkled or folded documents may cause document jams. To copy such 
documents, place them on the Document Glass.
Latch 
						

							Xerox WorkCentre 5016/5020 User Guide 110
10 Maintenance
This chapter describes how to replace consumbles and how to clean the machine. 
Replacing Consumables
The following consumables are manufactured to meet the specifications of the 
machine. 
*1: The value of the page yield provided above are in accordance with ISO/IEC 19752. This value is for 
when A4 LEF paper is used. The value is for reference only and will vary depending on the 
conditions such as the print contents, dot coverage (area coverage), paper size, paper type, copy/print 
density, output image type, and machine usage environment.
*2: Based on the following conditions: (1) 1-sided copying (not printing), (2) average number of pages 
copied at a time: 4 pages, (3) paper size: A4 LEF, (4) paper tray: Tray 1, (5) output tray: Output Tray. 
These values are estimates and will also be affected by other machine-usage conditions, such as how 
often the machine is switched on and off. The degradation of image quality may occur even before 
the machine stops when the Drum Cartridge reaches the end of its life.
Handling consumables/periodical replacement parts
• Do not store boxes of consumables/periodical replacement parts upright.
• Do not unpack consumables/periodical replacement parts before use. Avoid storing 
consumables/periodical replacement parts in the following locations:
- In extreme temperature and humidity
- Near heat-generating devices
- In direct sunlight
- In dusty locations
• Use consumables only as directed on their packages.
• We recommend always having spare consumables available.
• When calling the Xerox Welcome Center to order consumables/periodic 
replacement parts, have the product codes ready.
• Use of consumables/periodic replacement parts that are not recommended by 
Xerox can impair quality and performance of the machine. Use only consumables/
periodic replacement parts that are specifically recommended by Xerox. Consumables/
Maintenance PartProduct 
CodePage Yield Quantity/Box
Toner Bottle 106R01277 Approx. 6,300 pages *1
(per a bottle)2 unit/box
Drum Cartridge  101R00432 Approx. 22,000 pages *2 1 unit/box