Xerox Workcentre 5020 B Manual

							
User Guide 
www.xerox.com/support
WorkCentre 5016, 5020/B, 5020/DB
XE3025EN0-1 
						

							© 2008 by Fuji Xerox Co., Ltd. All rights reserved.
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limitations, material generated from the software programs which are displayed on the screen, 
such as icons, screen displays, looks, etc.
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® and all Xerox products mentioned in this publication are trademarks of Xerox 
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The information in this document is correct at the time of publication. Xerox reserves the right 
at any time to change the information without notice. Changes and technical updates will be 
added in subsequent editions of the documentation. For the latest information, go to 
www.xerox.com
.
Products Subject To Ordinary Export Regulations
An export of this product is strictly limited in accordance with Laws concerning Foreign 
Exchange and Foreign Trade of Japan and/or the export control regulations of the United 
States. You must obtain, if you wish to export this product, any appropriate export license from 
the Japanese Government or its agency and/or re-export approval from the U.S. Government 
or its agency.
Products Subject To Supplementary Export Regulations
An export of this product is strictly limited in accordance with Laws concerning Foreign 
Exchange and Foreign Trade of Japan and/or the export control regulations of the United 
States. You must obtain, if you know the product is to be used, or was used for development, 
manufacturing or use of any mass destructive weapons including nuclear weapon, chemical 
weapon or biological weapon because of a dealing document such as legal contract or 
information from the importer, any appropriate export license from the Japanese Government 
or its agency and/or re-export approval from the U.S. Government or its agency. 
						

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Table of Contents
1 Before Using the Machine .....................................................................7
Xerox Welcome Center ............................................................................ 7
Serial Number ......................................................................................7
Conventions .............................................................................................8
Related Information Sources ....................................................................8
Safety Notes .............................................................................................9
WARNING - Electrical Safety Information ......................................... 10
Laser Safety Information....................................................................10
Operational Safety Information ..........................................................11
Maintenance Information ...................................................................11
Ozone Information .............................................................................12
For Consumables ..............................................................................12
Radio Frequency Emissions (Class A digital device) ........................12
Product Safety Certification ...............................................................13
Regulatory Information ...........................................................................13
Certifications in Europe (CE) .............................................................13
Environmental Compliance ....................................................................14
USA ...................................................................................................14
Illegal Copies ..........................................................................................14
Battery Recycling and Disposal..............................................................14
Product Recycling and Disposal.............................................................15
All Countries, North America - USA/Canada .....................................15
European Union .................................................................................15
2 Product Overview .................................................................................16
Machine Components ............................................................................16
Front View..........................................................................................16
Inside View ........................................................................................18
Rear View ..........................................................................................19
Control Panel..........................................................................................20
Display ...............................................................................................20
 button/indicators .................................................... 20
 button ................................................................................... 20
 button ................................................................................... 21
Numeric Keypad ................................................................................21
 button ...........................................................................21
 button .......................................................................21
 button ..............................................................................22
 button ....................................................................................22
 button ....................................................................................22
 button ................................................................. 22 
						

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 button ......................................................................23
Machine Diagram (mimic) ..................................................................24
Copy Features ................................................................................... 24
Switching On / Off ..................................................................................31
Switching On......................................................................................31
Switching Off......................................................................................31
Power Saver ......................................................................................32
Recycled Paper ......................................................................................33
3 Installing Drivers ..................................................................................34
Installing the Print Driver and the Scan Driver (TWAIN driver) ..............34
Installing the Scanner Application (Button Manager) .............................38
4 Loading Paper ......................................................................................40
Supported Paper Sizes and Types.........................................................40
Supported Paper Sizes ......................................................................40
Supported Paper Types .....................................................................41
Storing and Handling Paper...............................................................41
Loading Paper in the Trays ....................................................................42
Loading Paper in Tray 1 ....................................................................42
Loading Paper in Tray 2 ....................................................................43
Loading Paper in the Bypass Tray.....................................................44
Changing the Size and Orientation of Paper in the Trays ......................46
Changing the Size and Orientation of Paper in Tray 1 ......................46
Changing the Size and Orientation of Paper in Tray 2 ......................48
Specifying the Size and Orientation of Paper Loaded in the Trays ...49
5 Copying .................................................................................................52
Copying Procedure.................................................................................52
Loading Documents ...............................................................................55
Document Glass ................................................................................55
Document Feeder ..............................................................................56
Clearing All the Features ........................................................................56
Canceling a Copy Job ............................................................................57
Making Special Copies ...........................................................................57
4-up/2-up Copies (Copying Multiple Pages onto a Single Sheet)......57
ID Card Copies (Copying an ID Card-shaped Document 
onto a Sheet) ..................................................................................... 63
6 Managing Accounts .............................................................................65
Account Mode Overview ........................................................................65
Selecting the Account Mode on the Machine ....................................65
Single Account Mode .............................................................................68
Logging in to the Machine..................................................................68
Multiple Account Mode ...........................................................................69
Logging in to the Machine..................................................................69 
						

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Changing the Password.....................................................................71
Setting Copy Job Limits on a User Account ......................................74
Reviewing the Total Number of Copies .............................................77
7 Printing ..................................................................................................78
Setting Up the Printer .............................................................................78
Setting the Printer Preferences..........................................................78
Specifying the Custom Paper Size ....................................................79
Printing Procedure..................................................................................80
Printing on the Custom Size Paper....................................................81
Canceling a Print Job .............................................................................82
8 Scanning ...............................................................................................83
The Scan Driver (TWAIN driver) and Button Manager ...........................83
Scanning Procedure (Using the TWAIN driver)......................................83
Canceling a Scan Job (TWAIN driver) ...............................................86
Scanning Procedure (Using Button Manager)........................................87
Canceling a Scan Job (Button Manager)...........................................89
9 Troubleshooting ...................................................................................90
Fault Clearance Procedure ....................................................................90
Machine Diagram (mimic)  ................................................................. 90
Error Codes .......................................................................................92
Troubleshooting Table .......................................................................98
Paper Jams .......................................................................................... 102
E1: Paper Jam around the Fuser Unit and in the Left Side Cover...102
E2: Paper Jam in the Left Side Cover ............................................. 104
E4: Paper Jam in the Left Side Cover ............................................. 105
C1: Paper Jam in Tray 1 .................................................................. 106
C2: Paper Jam in Tray 2 .................................................................. 107
E3: Paper Jam in Tray 2 .................................................................. 107
C3: Paper Jam in the Bypass Tray .................................................. 108
A1: Document Jams ............................................................................. 109
10 Maintenance........................................................................................ 110
Replacing Consumables ...................................................................... 110
Adding Toner to the Drum Cartridge................................................111
Replacing the Drum Cartridge ......................................................... 114
Cleaning the Machine...........................................................................116
Cleaning the Exterior .......................................................................116
Cleaning the Document Cover and Document Glass ......................116
Cleaning the Film and Constant Velocity Transport Glass ..............117
Cleaning the Document Feeder Roller ............................................117
Cleaning the Corotron Wire ............................................................. 118
11 Appendix ............................................................................................. 119
Specifications ....................................................................................... 119 
						

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Printable Area .................................................................................. 122
System Settings ................................................................................... 123
System Setting List .......................................................................... 124
Additional System Settings
(When Selecting the Single Account Mode) ....................................127
Additional System Setting List 
(When Selecting the Multiple Account Mode) ..................................128
Document Sizes Detectable by the Document Feeder ....................130
Optional Accessories............................................................................130
12 Index .................................................................................................... 131 
						

							Xerox WorkCentre 5016/5020 User Guide 7
1 Before Using the Machine
Welcome to the Xerox family of WorkCentre products.
This User Guide provides detailed information, technical specifications, and 
procedures for using the integral features of the machine.
This chapter provides information which users should be aware of before using the 
machine.
Xerox Welcome Center
If you need assistance during or after product installation, visit the Xerox website for 
online solutions and support.
http://www.xerox.com/support
If you require further assistance, contact our experts at the Xerox Welcome Center. A 
local representative telephone number may have been provided when the product was 
installed. For convenience and future reference, please record the telephone number 
in the space below.
Welcome Center or local representative telephone number:
#
Xerox US Welcome Center:1-800-821-2797
Xerox Canada Welcome Center:1-800-93-XEROX (1-800-939-3769)
Serial Number
When you call the Xerox Welcome Center, 
you will need the serial number which is 
located inside of the Left Side Cover as 
shown in the diagram.
For your convenience, record the serial 
number in the space below.
Serial Number:
Keep a record of any error codes. This 
information helps us solve problems faster. 
						

							Conventions 
Xerox WorkCentre 5016/5020 User Guide 8
Conventions
This section describes the conventions that are used throughout this User Guide.
WARNING:indicates statements that alert you to the possibility of personal harm.
CAUTION:indicates statements that suggest the possibility of mechanical damages 
as a result of an action.
Important: indicates important information that a user should be aware of.
Note: indicates additional information on operations or features.
            :  indicates cross-references within this guide and input text
[             ]:  indicates the values and error codes appear in the Display, and also 
indicates the names of menus, windows, dialog boxes, buttons, and other 
items displayed on a computer monitor.
<                 >: indicates hardware buttons on the Control Panel of the machine and keys 
on a computer keyboard.
This section also describes terms that are used throughout this User Guide.
• Orientation is used to mean the direction of images on the page.
• LEF (Long Edge Feed)
Loading documents and paper with one of the long edges to be fed into the machine 
first.
• SEF (Short Edge Feed)
Loading documents and paper with one of the short edges to be fed into the machine 
first.
• Paper is synonymous with media, and is used interchangeably.
• Machine is synonymous with Xerox WorkCentre 5016, 5020/B, 5020/DB, and is 
used interchangeably.
• Computer refers to a personal computer or workstation.
• System Administrator refers to a person who is responsible for maintaining the 
machine, such as setting up the machine, installing the print drivers, and managing 
software.
Related Information Sources
The following sources of information are available for the machine:
•User Guide
• Installation Guide
• Quick Use Guide
Note • Please note that diagrams used in this User Guide apply to a fully configured machine and 
therefore may not exactly represent the configuration being used.
LEF Orientation
Paper feed directionSEF Orientation
Paper feed direction 
						

							Safety Notes 
Xerox WorkCentre 5016/5020 User Guide 9
• All the screen shots used in this User Guide are taken on Windows XP.
Safety Notes
Read these safety notes carefully before using this product to make sure you operate 
the equipment safely.
Your Xerox product and recommended supplies have been designed and tested to 
meet strict safety requirements. These include safety agency approval, and 
compliance to established environmental standards. Please read the following 
instructions carefully before operating the product and refer to them as needed to 
ensure the continued safe operation of your product.
The safety and environment testing and performance of this product have been verified 
using Xerox materials only.
WARNING: Any unauthorized alteration, which may include the addition of new 
functions or connection of external devices, may impact the product 
certification. Please contact your authorized Service Provider for more 
information.
Warning Markings
All warning instructions marked on or supplied with the product should be followed.
Electrical Supply
This product shall be operated from the type of electrical supply indicated on the 
product’s data plate label. If you are not sure that your electrical supply meets the 
requirements, please consult your local power company for advice.
WARNING:  This product must be connected to a protective earth 
circuit.
This product is supplied with a plug that has a protective earth pin. This plug will fit only 
into an earthed electrical outlet. This is a safety feature. To avoid risk of electric shock, 
contact your electrician to replace the electrical outlet if you are unable to insert the plug 
into it. Never use an earthed adapter plug to connect the product to an electrical outlet 
that lacks an earth connection terminal.
Operator Accessible Areas
This equipment has been designed to restrict operator access to safe areas only. 
Operator access to hazardous areas is restricted with covers or guards, which would 
require a tool to remove. Never remove these covers or guards.
WARNING This WARNING alerts users to areas of the product where there is 
the possibility of personal injury.
WARNING This WARNING alerts users to areas of the product where there 
are heated surfaces, which should not be touched. 
						

							Safety Notes 
Xerox WorkCentre 5016/5020 User Guide 10
Maintenance
Any operator product maintenance procedures will be described in the customer 
documentation supplied with the product. Do not carry out any maintenance 
procedures on this product which are not described in the customer documentation.
Cleaning Your Product
Before cleaning this product, unplug the product from the electrical outlet. Always use 
materials specified for this product. The use of other materials may result in poor 
performance and may create a hazardous situation. Do not use aerosol cleaners, they 
may be explosive and flammable under certain circumstances.
WARNING - Electrical Safety Information
ZOnly use the power cord supplied with the equipment.
ZPlug the power cord directly into a grounded electrical outlet easily accessible. Do 
not use an extension cord. If you do not know whether an outlet is grounded, consult 
a qualified electrician.
ZImproper connection of the equipment-grounding conductor can result in an electric 
shock.
XDo not place this equipment where people might step on or trip over the power cord.
XDo not override or disable electrical or mechanical interlocks.
XDo not obstruct the ventilation openings.
XNever push objects of any kind into slots or openings on the equipment.
ZIf any of the following conditions occur, switch off the power to the machine 
immediately and disconnect the power cord from the electrical outlet. Call an 
authorized local service representative to correct the problem.
– The equipment emits unusual noises or odors.
– The power cord is damaged or frayed.
– A wall panel circuit breaker, fuse, or other safety device has been tripped.
– Liquid has spilled into the equipment.
– The equipment is exposed to water.
– Any part of the equipment is damaged.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back 
of the machine as a plug-in device. To remove all electrical power from the equipment, 
disconnect the power cable from the electrical outlet.
Laser Safety Information
CAUTION: Use of controls, adjustments or performance of procedures other 
than those specified herein may result in hazardous light exposure.
With specific regard to laser safety, the equipment complies with performance 
standards for laser products set by government, national and international agencies as 
a Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed 
during all phases of customer operation and maintenance.