Xerox Workcentre 5020 B Manual

							Fault Clearance Procedure 
Xerox WorkCentre 5016/5020 User Guide 91
Document Feeder Jam
The red indicator flashes when a document jams in the Document 
Feeder.
For information on how to clear document jams in the Document Feeder, refer to A1: Document 
Jams (P.109).
Processor Jam
The red indicator flashes when a paper jam occurs in the machine. Check 
the error code that appears in the Display. Refer to the Error Codes 
(P.92) for the solution.
Toner
The red indicator lights up when the amount of toner left in the Drum 
Cartridge is low. Prepare a new toner bottle. No error code is displayed 
at this point.
The red indicator flashes when toner runs out. Add toner into the Drum 
Cartridge. The error code [J1] appears in the Display.
For information on how to add toner into the Drum Cartridge, refer to Adding Toner to the Drum 
Cartridge (P.111).
Replace Drum Cartridge
The red indicator lights up when the Drum Cartridge needs to be replaced 
in the near future. Prepare a new Drum Cartridge. No error code is 
displayed at this point.
The red indicator flashes when the Drum Cartridge needs to be replaced 
immediately. Replace the Drum Cartridge with a new one. The error code 
[J6] appears in the Display.
For information on how to replace the Drum Cartridge, refer to Replacing the Drum Cartridge 
(P.114). 
Tray 1
The green indicator lights up when Tray 1 is selected.
The green indicator flashes when paper runs out in Tray 1 or when a 
paper jam occurs in Tray 1.
For information on how to load paper in Tray 1, refer to Loading Paper in Tray 1 (P.42).
For information on how to clear paper jams in Tray 1, refer to C1: Paper Jam in Tray 1 (P.106).
Tray 2
The green indicator lights up when Tray 2 is selected.
The green indicator flashes when paper runs out in Tray 2 or when a 
paper jam occurs in Tray 2.
For information on how to load paper in Tray 2, refer to Loading Paper in Tray 2 (P.43).
For information on how to clear paper jams in Tray 2, refer to C2: Paper Jam in Tray 2 (P.107). 
Note • This indicator is only available when Paper Tray 2 (optional) is fitted on the machine.
Bypass Tray
The green indicator lights up when the Bypass Tray is selected.
For information on how to load paper in the Bypass Tray, refer to Loading Paper in the Bypass 
Tray (P.44).
For information on how to clear paper jams in the Bypass Tray, refer to C3: Paper Jam in the 
Bypass Tray (P.108). 
						

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Xerox WorkCentre 5016/5020 User Guide 92
Document Present
The green indicator lights up when a document is loaded correctly in the 
Document Feeder.
Note • This option is only available when the Document Feeder is fitted on the machine.
Error Codes
A Codes
Error Code Description Remedy
A1 Documents jammed in the 
Document Feeder.Remove the jammed document 
carefully. 
For information on how to remove the 
jammed document, refer to A1: 
Document Jams (P.109).
A2 The size of documents that are 
loaded in the Document Feeder is 
not supported, and resulted in a 
document jam.Remove the jammed document 
carefully, and use the Document 
Glass instead.
For information on how to remove the 
jammed document, refer to A1: 
Document Jams (P.109).
A5 The Document Feeder Cover is 
open.Close the Document Feeder Cover.
When leaving the Document Cover 
slightly open to scan a document 
with a certain thickness such as a 
book on the Document Glass, if 
another document is also loaded in 
the Document Feeder, the machine 
does not allow you to scan a 
document on the Document Glass.Remove the document in the 
Document Feeder before starting to 
scan the document on the Document 
Glass. 
						

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C Codes
Error Code Description Remedy
C0 When using the Document Feeder to 
scan a document, the scanned 
image that is enlarged or reduced by 
the specified zoom ratio does not fit 
entirely on the paper that is loaded in 
the tray that you specified.Stop the job. Specify the smaller zoom 
ratio, or load the bigger sized paper in 
the tray before running the job again.
For information on how to specify the 
zoom ratio, refer to  
button (P.24) or  
button (P.24).
For information on how to change the size 
of paper in the tray, refer to Changing the 
Size and Orientation of Paper in Tray 1 
(P.46) and Changing the Size and 
Orientation of Paper in Tray 2 (P.48).
When Automatic Paper Selection 
(menu number: 7) is enabled, the 
machine is unable to select a tray, 
because none of the trays are 
loaded with the appropriate size of 
paper. Press the  button to cancel the 
job. Load a tray with the desired size 
of paper.
For information on how to load paper in 
the trays, refer to Loading Paper in the 
Trays (P.42).
C1 Paper jammed in Tray 1. Remove the jammed paper. Check 
that the paper guides are adjusted 
correctly.
For information on how to clear paper 
jams in Tray 1, refer to C1: Paper Jam in 
Tray 1 (P.106).
For information on how to correctly adjust 
the paper guides, refer to Step 4 of the 
procedure Loading Paper in Tray 1 
(P.42).
C2 Paper jammed in Tray 2. Remove the jammed paper. Check 
that the paper guides are adjusted 
correctly.
For information on how to clear paper 
jams in Tray 2, refer to C2: Paper Jam in 
Tray 2 (P.107).
For information on how to correctly adjust 
the paper guides, refer to Step 3 of the 
procedure Loading Paper in Tray 2 
(P.43).
C3 Paper jammed in the Bypass Tray. Remove the jammed paper. Check 
that the paper guides are adjusted 
correctly.
For information on how to clear paper 
jams in the Bypass Tray, refer to C3: 
Paper Jam in the Bypass Tray (P.108).
The Bypass Tray is out of paper. Open and close the Left Side Cover 
once, and load paper in the Bypass 
Tray.
For information on how to load paper in 
the Bypass Tray, refer to Loading Paper 
in the Bypass Tray (P.44). 
						

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E Codes
C5 Tray 1 is out of paper. Load paper in Tray 1.
For information on how to load paper in 
Tray 1, refer to Loading Paper in Tray 1 
(P.42).
Tray 1 has been selected in a print 
job; however, the size/orientation of 
paper that is loaded in Tray 1 does 
not match the paper size/orientation 
of the print job.Load Tray 1 with the same sized 
paper as specified in the print job. 
Specify the correct size/orientation of 
paper that is loaded in Tray 1.
For information on how to reload Tray 1 
with a different sized paper, refer to 
Changing the Size and Orientation of 
Paper in Tray 1 (P.46).
For information on how to specify the size 
and orientation of paper that is loaded, 
refer to Specifying the Size and 
Orientation of Paper Loaded in the Trays 
(P.49).
C6 Tray 2 is out of paper. Load paper in Tray 2.
For information on how to load paper in 
Tray 2, refer to Loading Paper in Tray 2 
(P.43).
Tray 2 has been selected in a print 
job; however, the size/orientation of 
paper that is loaded in Tray 2 does 
not match the paper size/orientation 
of the print job.Load Tray 2 with the same sized 
paper as specified in the print job. 
Specify the correct size/orientation of 
paper that is loaded in Tray 2.
For information on how to reload Tray 2 
with a different sized paper, refer to 
Changing the Size and Orientation of 
Paper in Tray 2 (P.48).
For information on how to specify the size 
and orientation of paper that is loaded, 
refer to Specifying the Size and 
Orientation of Paper Loaded in the Trays 
(P.49).
C7 The Bypass Tray has been selected 
in a print job; however, the size/
orientation of paper that is loaded in 
the Bypass Tray does not match the 
paper size/orientation of the print 
job.Load the Bypass Tray with the same 
sized paper as specified in the print 
job. Specify the correct size/
orientation of paper that is loaded in 
the Bypass Tray.
For information on how to load paper in 
the Bypass Tray, refer to Loading Paper 
in the Bypass Tray (P.44).
For information on how to specify the size 
and orientation of paper that is loaded, 
refer to Specifying the Size and 
Orientation of Paper Loaded in the Trays 
(P.49).
Error Code Description Remedy
Error Code Description Remedy
E0 During a copy job, the machine 
erased already-scanned images 
before outputting on the paper.Press the  button to cancel the 
copy job, and try again. 
						

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E1 Paper jammed around the Fuser 
Unit and in the Left Side Cover.Remove the jammed paper.
For information on how to remove the 
jammed paper around the Fuser Unit, 
refer to E1: Paper Jam around the Fuser 
Unit and in the Left Side Cover (P.102).
E2 Paper jammed in the Left Side 
Cover.Remove the jammed paper.
For information on how to remove the 
jammed paper in and around Tray 1, refer 
to E2: Paper Jam in the Left Side Cover 
(P.104).
E3 Paper jammed in or around Tray 2. Remove the jammed paper.
For information on how to remove the 
jammed paper, refer to E3: Paper Jam in 
Tray 2 (P.107).
E4 Paper jammed in the Left Side 
Cover.Remove the jammed paper.
For information on how to remove the 
jammed paper, refer to E4: Paper Jam in 
the Left Side Cover (P.105).
E5 The Left Side Cover or the Front 
Cover is open.Close the Left Side Cover or the Front 
Cover.
E6 Access Cover 1 and Access Cover 2 
are open.Close Access Cover 1 and Access 
Cover 2.
Access Cover 1 is open. Close Access Cover 1.
Access Cover 2 is open. Close Access Cover 2.
E8 When using the N-up feature, the 
zoom ratio required to fit the 
specified number of pages on a 
sheet is beyond the range of 50 - 
200%.Press one of the following buttons to 
clear the error: the  button, 
the  button, the  button, or the 
 button.
When using the N-up feature, there 
is a mismatch between the 
orientation of the loaded documents 
and paper in a tray.Press one of the following buttons to 
clear the error: the  button, 
the  button, the  button, or the 
 button.
There is a mismatch between the 
orientation of the loaded document 
and that of paper in a tray.Press the  button to cancel the 
job.
E9 The zoom ratio required to fit the 
image on the paper under the 
specified settings is beyond its range 
of 50 - 200%.Press one of the following buttons to 
clear the error: the  button, 
the  button,  button, or the  button.This error code can 
also be cleared when you remove the 
loaded document from the Document 
Feeder.
Error Code Description Remedy 
						

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Xerox WorkCentre 5016/5020 User Guide 96
H Code
J Codes
L CodeError Code Description Remedy
H9 An internal communication error 
occurred in the machine.Switch the machine off and on. If the 
error persists, contact the Xerox 
Welcome Center.
Error Code Description Remedy
J1 Out of toner. Add toner.
For information on how to add toner, refer 
to Adding Toner to the Drum Cartridge 
(P.111).
J3 The machine cannot correctly sense 
the connection to the Drum 
Cartridge, or the Drum Cartridge 
may not be installed at all.If the Drum Cartridge is installed in the 
machine, pull it out halfway, and push 
it back in again.
If the Drum Cartridge is not installed in 
the machine at all, install the 
recommended Drum Cartridge.
For information on the Drum Cartridge, 
refer to Replacing Consumables 
(P.110).
The Drum Cartridge that is currently 
being installed in the machine is not 
supported.Replace the Drum Cartridge.
For information on the Drum Cartridge, 
refer to Replacing Consumables 
(P.110).
J6 The Drum Cartridge needs to be 
replaced.Replace the Drum Cartridge.
For information on how to replace the 
Drum Cartridge, refer to Replacing the 
Drum Cartridge (P.114).
J7 The Drum Cartridge is defective. Replace the Drum Cartridge.
For information on the Drum Cartridge, 
refer to Replacing Consumables 
(P.110).
For information on how to replace the 
Drum Cartridge, refer to Replacing the 
Drum Cartridge (P.114).
Error Code Description Remedy
L9 When the machine is in the Multiple 
Account Mode, it reached the copy 
job limit that has been set for a 
particualr user account.Press the  button to cancel the 
job. Break up the job into smaller 
segments. 
						

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N Codes
U CodesError Code Description Remedy
n1 Memory is full. Press the  button to cancel the 
job. Reload the unscanned 
documents, and press the  
button to resume scanning the rest of 
the documents.
n4 A data transmission error occurred 
during a print job or a scan job.Press the  button to cancel the 
job.
The file that you sent to be printed 
has an error. Press the  button to cancel the 
job, and check the file to be printed.
The machine does not accept the file 
that has been sent to the machine to 
be printed.Press the  button to cancel the 
job.
n5 A communication error occurred 
between the machine and the 
scanner application. Alternatively, 
after starting the scan application, no 
scan job has been sent from the 
computer.The machine automatically resolves 
this error after a certain amount of 
time.
n9 An internal communication error 
occurred in the machine.Switch the machine off and on. If the 
error persists, contact the Xerox 
Welcome Center.
Error Code Description Remedy
U0, U1, U2, 
U3, U4, U6, 
U7, U8, U9An internal error occurred in the 
machine.Switch the machine off and on. If the 
error persists, contact the Xerox 
Welcome Center. 
						

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Troubleshooting Table
If you are experiencing any difficulties using the machine, check the table below for the 
recommended solutions.
Symptom Recommendation
The machine will not switch on.zCheck the power cord.zCheck that the Power Switch is pressed on 
to the [ ] position.
zCheck that the AC outlet is supplying 
voltage. Connect another appliance to the 
outlet to verify the voltage supply.
An error is indicated on the Machine Diagram 
(mimic).
zIf any indicators on the Machine Diagram 
(mimic) are lit or flashing, apply the 
appropriate solutions.
zIf an error code appears in the Display, 
refer to the Error Code Label, and apply the 
suggested solutions. 
The document will not feed through the 
Document Feeder.
zCheck that the Document Feeder is not 
overloaded. The Document Feeder can 
hold up to 50 sheets.
zCheck that the document is fully inserted 
into the Document Feeder.
zUsing a lint-free cloth, lightly wipe the 
underside of the Document Cover.
zLoad the documents, and then check that 
the side guides are not too tight.
zIf the document is curled, make sure to 
straighten it before loading it again in the 
Document Feeder.
The machine does not accept documents into 
memory.
zIf memory is at its maximum capacity, print 
and delete unnecessary files.
All the indicators on the Control Panel are off. 
(The  button is lit.)
zTouch the  button on the 
Control Panel to disable the Sleep Mode.
For information on the Sleep Mode, refer to 
Sleep Mode (P.32) under Power Saver.
For information on how to change the Sleep Mode 
setting, refer to System Settings (P.123).
Failed to run a print job.
zDelete the print job, and run the print job 
again.
zSwitch off the machine. Wait for five 
seconds, then switch on the machine. 
						

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A print job is sent to the machine correctly, 
but the machine does not start printing.zMake sure the application that you are 
trying to send a print job from is working 
properly on the computer.
zMake sure that the appropriate printer 
cable is used.
zMake sure that the printer cable is 
connected securely.
zCheck to see if the size of paper loaded in a 
tray matches the size of paper that you 
specified in the print driver.
zPrint data is still being transmitted. The 
machine does not start printing unless it 
receives the full data. If printing a graphic-
intensive document, wait for a while. Data 
transmission may take a while. 
Failed to print on the paper in the tray that 
you selected.
zCheck to see if the paper size that you 
have specified in the print driver matches 
the size of paper that is actually loaded in 
the tray.
zMake sure that paper is loaded correctly in 
the tray.
Damaged or deformed transparencies
zTransparencies can be loaded only in the 
Bypass Tray. 
Blank output
zCheck that the document is loaded face up 
in the Document Feeder. 
zCheck that the document is placed face 
down on the Document Glass.
zIf toner has recently been added to the 
Drum Cartridge, it may not be dispersed 
properly. Run the job again.
zCheck that the sealing tape has been 
removed from the new Drum Cartridge.
zReinstall the Drum Cartridge.zReplace the Drum Cartridge.zAdd toner if the toner indicator on the 
Machine Diagram (mimic) flashes or the 
error code indicating that toner needs to be 
added appears in the Display. 
Symptom Recommendation 
						

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Streaks, solid or dotted lines, or spotszClean the Corotron Wire.
For information on how to clean the Corotron 
Wire, refer to Cleaning the Corotron Wire 
(P.118).
zClean the Document Glass, Constant 
Velocity Transport Glass (the narrow strip 
of glass located at the left hand side of the 
Document Glass), the Document Feeder, 
and the paper guides.
For information on how to clean the machine, 
refer to Cleaning the Machine (P.116).
zCheck the quality of the document. zRun the job using the Document Glass.zIf the machine has been idle for an 
extended period of time, if the toner has 
recently been added, or the Drum Cartridge 
has recently been replaced, run the job 
again. 
zLoad fresh paper.zCheck the humidity in the location of the 
machine.
zReplace the Drum Cartridge.
Paper delivered to an Output Tray is curled, 
and it is not properly stacked up.
zFlip the paper stack over in the tray.zRotate the paper stack head to toe in the 
tray.
Output is too light or too dark.
zSet the density feature to a lighter or darker 
setting.
zCheck the quality of the document.zLoad fresh paper.zRun off more prints until the copy quality 
improves.
zReplace the Drum Cartridge.
Output is too light.
zSet the density feature to a darker setting.zIf toner has recently been added to the 
Drum Cartridge, toner may not be 
dispersed properly. Run the job again.
zRemove the Drum Cartridge, and shake it 
gently (away from clothing and carpet).
Note •Shake the Drum Cartridge gently 
without spilling toner.
Uneven printzLoad fresh paper.zReplace the Drum Cartridge. 
Blurred images
zLoad fresh paper.zReplace the Drum Cartridge.
Missing characters
zLoad fresh paper.zReplace the Drum Cartridge.
Gloss variations (coining)
zCheck the quality of the document.zIf the document has large areas of solid 
density, adjust the density feature for the 
contrast.
Light copies when scanning glossy, shiny, or 
coated documents through the Document 
Feeder.
zUse the Document Glass instead of the 
Document Feeder.
Symptom Recommendation