Xerox Workcentre 24 Pcl 6 Manual

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USER GUIDE (MACHINE ADMINISTRATOR)
Fax
For unique Fax information, refer to the Fax section of the System 
Administrator Guide. 

4–68
USER GUIDE (MACHINE ADMINISTRATOR) 

Troubleshooting Guide  
WorkCentre M24 
Printer/Copier 

iii
TABLE OF CONTENTS
Table of Contents
Paper Jam Clearance 2
Paper Jams at the Top Left Cover 3
Paper Jams at the Left Center Cover 4
Paper Jams at the Bottom Left Cover 4
Paper Jams in Trays 1 to 4 5
Paper Jams in Tray 5 (Bypass) 5
Paper Jams in the Duplex Unit 6
Paper Jams in the Finisher 6
Paper Jams on the Finisher Top Cover 6
Paper Jams on the Finisher Interface 7
Paper Jams on the Center Tray Exit 7
Document Jams 8
Document Jams on the Left Cover (Top) 8
Jams on Original Input Area and Document...

iv
TABLE OF CONTENTS
Added Features, and Image Quality Tabs 16
Calling for Service 20
Fault Codes 21 

5–1
5. User Guide (Troubleshooting)
The Xerox WorkCentre M24, also referred to as the WorkCentre 
24, is designed to help you find and solve problems as they 
happen. The printer/copier can detect problems and display the 
corrective action on the screen.
This section describes the printer/copier faults and how to perform 
the appropriate recovery procedure.
Sometimes you may not succeed in your efforts to clear a fault. 
When this happens you should call Xerox. Before calling for 
assistance, perform...

5–2
USER GUIDE (TROUBLESHOOTING)
Paper Jam Clearance
When paper jams in the machine, the machine stops and a tone 
sounds. A message display in the message area of the Touch 
Screen with the corrective actions to take. Occasionally, 
simultaneous multiple paper jams occur or multiple sheets of 
paper jam during an extended copy job. A paper message 
displays until all paper jams in the printer/copier have been 
cleared. The Touch Screen displays the appropriate message 
screen for the area of the...

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USER GUIDE (TROUBLESHOOTING)
Paper Jams at the Top Left Cover
This section describes how to clear paper jams that occur at the 
top left cover of the machine.
1Gently open the top left cover while lifting up the release lever.
2If the edge of the jammed paper can be reached at the output tray, 
pull the jammed paper in the direction of the feed-out tray.
WARNING:The fuser area is very hot. Be careful when 
clearing a jam in this area.
3Remove the jammed paper.
NOTE: If paper is torn, check for any...

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USER GUIDE (TROUBLESHOOTING)
Paper Jams at the Left Center Cover
This section describes how to clear paper jams that occur at the 
left center cover of the machine.
1Gently open the left center cover while pulling the release lever.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3Gently close the left center cover.
Paper Jams at the Bottom Left Cover
This section describes how to clear paper jams that occur at the 
bottom left cover of the...