Xerox Workcentre 24 Pcl 6 Manual

5–5
USER GUIDE (TROUBLESHOOTING)
Paper Jams in Trays 1 to 4
This section describes how to clear paper jams that occur in Trays 
1 to 4.
1Open the tray where the paper jam occurred.
2Remove the jammed paper.
3Push the tray in gently until it comes to a stop.
Paper Jams in Tray 5 (Bypass)
This section describes how to clear paper jams that occur in Tray 
5 (Bypass).
1Inspect the paper feed entrance of Tray 5 (Bypass), and remove 
any jammed paper.
NOTE: When two or more sheets of paper are loaded, remove...

5–6
USER GUIDE (TROUBLESHOOTING)
Paper Jams in the Duplex Unit
This section describes how to clear paper jams that occur on the 
duplex unit.
1Open the duplex cover above Tray 5 (Bypass).
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3Close the duplex unit cover, and lift up Tray 5 (Bypass).
Paper Jams in the Finisher
This section describes how to clear paper jams that occur inside 
the Finisher when the Finisher (optional accessory) is...

5–7
USER GUIDE (TROUBLESHOOTING)
Paper Jams on the Finisher Interface
1Move the Finisher to the right.
2Open the top cover on the Finisher.
3Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
4Close the top cover on the Finisher.
5Slide the Finisher back to the left.
Paper Jams on the Center Tray Exit
1Move the Finisher to the right.
2Remove the jammed paper.
NOTE: If paper is torn, check for any torn pieces of paper inside 
the machine.
3If the...

5–8
USER GUIDE (TROUBLESHOOTING)
Document Jams
If a document jams on the DADF, the machine stops, and an error 
message appears on the display. Clear the document jam 
according to the instructions displayed, then reload the document. 
Document Jams on the Left Cover (Top)
This section describes how to clear document jams on the left 
cover (top) of the DADF.
1Pull up the handle at the center of the left cover on the DADF, and 
open the cover until it comes to a stop. The inside cover also rises 
up...

5–9
USER GUIDE (TROUBLESHOOTING)
Jams on Original Input Area and Document Glass
A message is displayed if a document jam occurs in the Original 
Input Area of the DADF, or on the Document Glass. Follow the 
instructions displayed to clear the problem.
1If there is a document jammed in the Original Input Area, remove it 
gently. 
2Gently lift up the DADF.
3Remove the jammed paper.
4Gently return the DADF to the original position.
5Make sure that the document is not torn, wrinkled, or folded, and 
load the...

5–10
USER GUIDE (TROUBLESHOOTING)
Stapler Faults
This section describes how to clear stapler faults. Follow the 
procedures on the following pages when copies are not stapled or 
when staples are bent. 
NOTE: To staple copies, the Finisher (optional accessory) must be 
installed.
1Make sure that the machine has stopped, then open the front 
cover in the Finisher.
2Hold the staple cartridge by its lever, and pull the staple cartridge 
out to the right toward you.
3Lift up the staple cartridge to remove...

5–11
USER GUIDE (TROUBLESHOOTING)
Resolving Hardware Problems
Toner Cartridge
NOTE:Inform the Xerox service representative at the next service 
call about the above action since he or she may need to clean up 
the dry ink on internal printer/copier components.
ProblemSuggested Solutions
– Operator mistakenly 
removed the wrong 
toner cartridge and 
wishes to reinsert it.
– Operator cannot 
reinstate a partially full 
toner cartridge after it 
has been removed.– Reinstall the toner cartridge using the...

5–12
USER GUIDE (TROUBLESHOOTING)
Resolving Programming Problems
ProblemSuggested Solution
The Control Panel 
Touch Screen does not 
respond to a touch 
command– Press Clear All on the Control panel
– Touch a selectable button on the Touch Screen with one 
finger. A slight pressure is required to cause the printer/copier 
to react.
– If the problem persists, open the Front Door of the printer/
copier. Close the Front Door and make a selection on the 
Touch Screen. If the Touch Screen does not respond to...

5–13
USER GUIDE (TROUBLESHOOTING)
Resolving Processor Problems
ProblemSuggested Solution
TransparenciesLoad transparencies by following the instructions in the section 
Loading Stock, in the User Guide (Copier).
11 x 17 (A3) 
transparencies jam 
when exiting the 
printer/copier to the 
output trayRemove each copy of 11x17 inch (A3) transparencies from the 
Output Tray before subsequent copies exit the printer/copier
Transparencies stick 
together after copyingSelect the Transparency Separators feature to...

5–14
USER GUIDE (TROUBLESHOOTING)
Output jams when 
exiting the printer/
copier to the Center 
Output Tray (when the 
Finisher is installed)– Ensure the paper matches the type defined for the paper tray. 
When the Finisher Transport is present the Center Output Tray 
can hold up to 200 sheets of 24 lb. (90 gsm) paper. Empty the  
Tray when output approaches this limit, to ensure continuous 
production.
– Ensure the first sheet is not blocking the paper exit, particularly 
for 11x17 inch output.
Output...