Xerox Workcentre 24 Pcl 6 Manual

5–15
USER GUIDE (TROUBLESHOOTING)
Excessive paper curl– Paper curl may be a result of:
– The mass of toner coverage on the copy - the greater the 
toner mass, the greater the paper curl.
– The paper weight.
– The humidity conditions at the printer/copier.
– You can sometimes minimize curl problems by flipping the paper 
over in the tray and making the copies again. If excessive curl is 
still present, use a heavier paper.
– Ensure the paper matches the type defined for the Paper Tray.
– Attempt to...

5–16
USER GUIDE (TROUBLESHOOTING)
Resolving Output Quality Problems Using Basic Copying, Added 
Features, and Image Quality Ta b s
For more information on the features on these tabs, refer to the 
section entitled Copier Features, in the User Guide (Copier).
ProblemSuggested Solution
Moiré patterns on the 
copiesThis problem occurs when original documents have halftone images. 
Perform the suggested solutions in the following order:
– Use the Sharpness feature to select Softer options until the moiré...

5–17
USER GUIDE (TROUBLESHOOTING)
Deletions on the copy 
edges.– Edge deletion on all sides of the copy is normal, and is greatest 
on the lead edge of the copy. Set the Border Erase feature, 
Variable Erase option, to 4mm to minimize the deletion. Select 
the size for the original document on the Scan Options tab and an 
appropriate setting from the Reduce/Enlarge option from the 
Basic Copying tab. 
– Moisture may be present in the paper. Load a fresh supply of 
paper into the trays.
– Some deletions...

5–18
USER GUIDE (TROUBLESHOOTING)
Background on copies– Examine the input document for the source of the problem.
– Ensure that the document is held flat on the Document Glass and 
that the document cover is closed.
– From the Image Quality tab, adjust the Lighter/Darker control to 
lighter.
– When making Black copies, select Black as the output color. 
Reduce the color Balance-Low Density values so that the 
background does not appear on the copies.
– When copying colors, set the Output Color to Auto...

5–19
USER GUIDE (TROUBLESHOOTING)
Corner Shift appears in 
the wrong area on the 
copyIf the document is positioned on the Document Glass in the short 
edge direction, and the paper used for copying is in the long edge 
feed direction, the copy will appear to be positioning the corner shift 
selection in the wrong corner. Corner shift selections are referenced 
from the Document Glass location. 
NOTE:Corner Shift is also intended only for documents that are 
smaller than the copy paper selected.
Copies...

5–20
USER GUIDE (TROUBLESHOOTING)
Calling for Service
There is information and support available at www.Xerox.com. 
There you can find answers to many of your questions, solutions 
to problems, order toner and supplies, and request service 
support. 
For information on clearing fault codes, refer to the section entitled 
Fault Codes, in this chapter.
There may be times when you will not be able to correct a 
problem. When this happens, you should call for service. The 
numbers for calling for service are...

5–21
USER GUIDE (TROUBLESHOOTING)
Fault Codes
This section describes fault codes that are displayed on the 
screen. Fault codes, such as those described below, are displayed 
when an error occurs, preventing printing from ending normally, or 
when trouble has occurred on the machine.
When a fault has occurred, refer to the following table to remedy 
the problem.
Fault CodeCause/Remedy
003-747•Cause - An illegal print feature combination was set.
•Remedy - Check the print data. 
003-761•Cause - The paper...

5–22
USER GUIDE (TROUBLESHOOTING)
016-701•Cause - PCL print data could not be processed due to 
insufficient memory.
•Remedy - Lower the resolution, or instruct printing again 
without setting 2 Sided printing or N Up.
016-702•Cause - PCL print data could not be processed due to 
insufficient space in the print page buffer.
•Remedy - Set Print Mode to Speed Priority, or use Ensure 
Print, or increase the size of the print page buffer, or add 
memory.
016-735•Cause - An attempt was made to print a job...

5–23
USER GUIDE (TROUBLESHOOTING)
016-749•Cause - A JCL command syntax error occurred.
•Remedy - Confirm the print settings, or correct the JCL 
command.
016-757•Cause - The entered password is wrong.
•Remedy - Enter the correct password.
016-758•Cause - The account is not registered as an authorized copy 
user.
•Remedy - Contact the System Administrator.
016-759•Cause - The maximum number of copies has been reached.
•Remedy - Contact the System Administrator.
016-760•Cause - An error occurred during...

5–24
USER GUIDE (TROUBLESHOOTING)
016-783•Cause - Could not find the specified server path during file 
forwarding by Scan Services.
•Remedy - Check the path name of the server currently set to 
the job template.
016-784•Cause - A write to server error occurred during file forwarding 
by Scan Services.
•Remedy - Confirm that there is sufficient space in the 
directory on the server, and that access rights are present.
016-785•Cause - The file could not be sent due to insufficient space 
on the server’s...