Xerox Phaser 6115MFP User Manual

Moving the Product
Phaser® 6115MFP Multifunction Product
10-14
Cleaning the ADF Feed Rollers
1.Open the ADF feed cover.
2.Clean the ADF feed rollers with a dry, lint-free cloth.
3.Close the ADF feed cover.
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Ordering Supplies
Phaser® 6115MFP Multifunction Product
10-15
Ordering Supplies
This section includes:
■Consumables on page 10-15
■Routine Maintenance Items on page 10-15
■When to Order Supplies on page 10-16
■Recycling Supplies on page 10-16
Certain consumables and routine maintenance items need to be ordered occasionally. Each 
supply includes installation instructions.
Consumables
Toner Cartridges
Each toner cartridge includes installation instructions on the box.
Caution:Use of toner other than...

Ordering Supplies
Phaser® 6115MFP Multifunction Product
10-16
When to Order Supplies
The control panel displays a warning when the supply nears its replacement time. Verify that 
you have replacements on hand. It is important to order these supplies when the messages first 
appear to avoid interruptions to your printing. The control panel displays an error message 
when the supply must be replaced.
Order supplies from your local reseller or from the Xerox Supplies website at...

Phaser® 6115MFP Multifunction Product
11-1 This chapter includes:
■Preventing Paper Jams on page 11-2
■Clearing Paper Jams on page 11-4
■Product Troubleshooting on page 11-19
■Print-Quality Problems on page 11-23
■Status, Error, and Service Messages on page 11-33
■Getting Help on page 11-38
See also: 
Troubleshooting video tutorials at www.xerox.com/office/6115support
Troubleshooting
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Preventing Paper Jams
Phaser® 6115MFP Multifunction Product
11-2
Preventing Paper Jams
This section provides information to aid you in resolving paper jams.
Make sure that:
■Media matches the product specifications, see Supported Paper and Media on page 6-2.
■Media is flat, especially on the leading edge.
■The product is on a hard, flat, level surface.
■You store media in a dry location away from moisture and humidity.
■The output bin is positioned horizontally when postcards are being printed.
■You...

Preventing Paper Jams
Phaser® 6115MFP Multifunction Product
11-3
Understanding the Media Path
Understanding the products media path will help you locate media misfeeds.
1.ADF media feed rollers
2.Document feed tray
3.Document output tray
4.Fuser unit
5.Duplex option (optional)
6.Tray 2 (optional)
7.Tray 1
8.Toner cartridge carousel
9.Drum cartridge
10.Transfer belt unit
11.Output bin
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Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-4
Clearing Paper Jams
This section includes:
■Clearing Paper Jams Inside the Product on page 11-4
■Clearing Paper Jams from Tray 1 on page 11-9
■Clearing Paper Jams from Tray 2 on page 11-11
■Clearing Paper Jams in the Duplex Unit on page 11-13
■Clearing Paper Jams in the ADF on page 11-14
■Solving Problems with Paper Jams on page 11-17
To avoid damage, always remove misfed media gently, without tearing it. Any piece of media 
left in the...

Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-5 2.Ensure the automatic document feeder is closed.
3.Release the scanner latch and lift the scanner unit.
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Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-6 4.Pull the lever and open the top cover.
Caution:Do not touch the transfer belt.
5.Remove the drum cartridge.
Caution:Place the drum cartridge on a clean, level surface as shown below. The drum 
cartridge cannot be exposed for more than 15 minutes. Cover the drum cartridge with a 
light proof bag to prevent exposure to direct light. 
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Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-7 6.Raise both green fuser separator levers.
7.Remove the jammed paper.
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