Xerox Phaser 6115MFP User Manual

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-28
The print or color density is uneven
Irregular print or mottled image appears
Probable Causes Solutions
One or more of the toner cartridges may be 
defective or low.Remove the toner cartridges and check for 
damage. If it is damaged, replace it.
The transfer unit is installed incorrectly. Remove and reinstall the transfer roller.
The imaging unit is defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it....

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-29
There is insufficient fusing or the image comes off when rubbed
There are toner smudges or residual images
Probable Causes Solutions
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
The media is moist from humidity. Remove the moist media and replace it with 
new, dry media.
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Use...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-30
There are toner smudges on the back side of the page (whether or not it has been 
duplexed)
Abnormal areas (white, black, or color) appear in a regular pattern
Probable Causes Solutions
The two fuser separator levers are adjusted for 
envelope printing.Return both green fuser separator levers to 
the plain paper setting.
The media transfer belt is dirty. Clean the media transfer belt. If you think the 
transfer belt should be replaced,...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-31
Image defects
Lateral lines or bands appear on image
Probable Causes Solutions
The laser lens is dirty. Clean the laser lens.
A toner cartridge may be leaking. Remove the toner cartridges and check for 
damage. If it is damaged, replace it.
A toner cartridge may be defective. Remove the toner cartridge with the color 
causing the abnormal image.
Replace it with a new toner cartridge.
The imaging unit may be defective. Remove the imaging...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-32
Colors look drastically wrong
Colors are not registering properly; colors are mixed or have page-to-page variation
The color has a poor reproduction or has poor color density
Probable Causes Solutions
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and verify that 
the toner is distributed evenly on each 
cartridge roller, and reinstall the toner 
cartridges.
One or more of the toner cartridges may be low...

Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-33
Status, Error, and Service Messages
This section includes:
■Status Messages on page 11-33
■Error Messages on page 11-34
■Getting Help on page 11-38
Status, error, and service messages are displayed in the control panel message window. They 
provide information about your product and help you locate many problems. When the 
condition associated with a displayed message has changed, the message is cleared from the 
window....

Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-34
Error Messages
Message Definition Solutions
TRAY [1] [2] EMPTYTray 1 or Tray 2 ran out of paper. Load media into the specified tray.
*CANNOT 
CONNECT*
XXX ServerWhile the scanned document 
was being sent in Scan mode, a 
connection with the specified 
server could not be established.Check the Network and E-mail 
settings and send the data again.
*IP ADDRESS NOT 
SET*
SMTP ServerThe IP address of the SMTP 
server could not be...

Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-35
TOP COVER OPEN
CLOSE TOP COVERThe engine cover is open. Close the engine cover.
*JOB CANCELED*While a document was being 
scanned from the original glass 
in Scan mode, more than one 
minute had passed after the first 
page of the document was 
scanned or the data could not be 
sent. Therefore, the scan job 
was automatically canceled.Turn the machine off, and then, after 
waiting a few seconds, turn it on 
again.
When...

Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-36
ORIGINAL DOC. 
JAM 
OPEN DOC. FEED 
COVERMedia has misfed in the ADF. Locate and remove the misfeed.
OUTPUT BIN FULL
REMOVE PAPERThe output bin is full of media. Remove all media from the output 
bin.
PAPER EMPTY
LOAD PAPER (XX)Tray X (Tray 1 or Tray 2) ran out 
of paper.Load paper into the specified paper 
tray.
PAPER JAM 
OPEN DUPLEX 
COVERMedia has misfed in the duplex 
option.Locate and remove the misfeed.
PAPER JAM
OPEN...

Status, Error, and Service Messages
Phaser® 6115MFP Multifunction Product
11-37
Service Messages
X TONER
LOWThe X toner cartridge is low and 
should be replaced within 200 
pages at 5% coverage of 
letter/A4 pages. Prepare the specified color toner 
cartridge.
X TONER
NOT INSTALLEDToner cartridge X is not installed. Install the specified toner cartridge.
X TONER EMPTY
CHANGE X TONERThe X toner cartridge is empty.
(This message appears if 8 
TONER EMPTY STOP on the 
MACHINE SETTING menu is set 
to...