Xerox Phaser 6115MFP User Manual

Clearing Paper Jams
Phaser® 6115MFP Multifunction Product
11-18
ADF Jams
Media Is Misfeeding
Probable Causes Solutions
Unsupported media (wrong size, thickness, type, 
etc.) is being used.Do not use media that is too thick.
Use only Xerox-approved media. See Supported 
Paper and Media on page 6-2.
The documents loaded in the ADF exceed the 
maximum capacity allowed.Place fewer documents in the ADF.
The document guides are improperly adjusted. Ensure the media guides fit snugly against the 
media loaded...

Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-19
Product Troubleshooting
This section contains:
■General Troubleshooting on page 11-19
■Duplex Problems on page 11-21
■Driver Problems on page 11-21
General Troubleshooting
Product Will Not Turn On
Cannot Print the Configuration Page
Probable Causes Solutions
The power cord is not correctly plugged into the 
outlet.Turn off the product, confirm that the power 
cord is correctly plugged into the outlet, and 
then turn on the product....

Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-20
Printing Takes Too Long
Not All Pages Print
Product Resets or Turns Off Frequently
Product Is Making Unusual Noises
Probable Causes Solutions
The product is set to a slow printing mode (for 
example, thick stock or transparency).It takes more time to print with special media. 
When using regular paper, make sure that the 
media type is set properly in the driver.
The product is set to 
ENERGY SAVE mode.It takes time for printing to start...

Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-21
The Date and Time Are Incorrect
Duplex Problems
Driver Problems
With Pages/Sheet on Multiple Copies, the Output Is Incorrect
Booklet Left and Right Binding Output Is Incorrect
Probable Causes Solutions
Did you set the correct date and time? Ensure you have set the correct Date and 
Time on the control panel, through 
CentreWare IS or the MCC.
The backup battery has reached the end of its 
service life.Replace the backup battery.
Probable...

Product Troubleshooting
Phaser® 6115MFP Multifunction Product
11-22
Product Management Software Problems
CentreWare IS Cannot be Accessed
The MFP ControlCentre 
Probable Causes Solutions
The CentreWare IS Administrator’s password is 
incorrect.The CentreWare IS Administrator password 
has a 6-character minimum and a 
16-character maximum. 
Your network settings are incorrect. Verify your network settings are correct.
Probable Causes Solutions
The MCC software has not been installed. Install the MCC...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-23
Print-Quality Problems
This section contains:
■Controlling the Quality of Your Prints on page 11-23
■Selecting a Resolution on page 11-23
■Adjusting Color on page 11-24
■Troubleshooting Print-Quality Problems on page 11-25
Controlling the Quality of Your Prints
The resolution and print-quality mode settings directly control the quality of your prints. The 
print-quality mode and paper type directly control the print speed. You can change...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-24
Adjusting Color
Color Settings
This setting lets you choose whether to print in color or monochrome.
Color: Use this setting to print color documents.
Grayscale: Use this setting to print monochrome (black and white) documents.
Color Matching
These settings let you enable or disable Color Matching. Color Matching is the product’s 
ability to adjust hues to maintain the integrity of a document’s on-screen image. There are 
three different...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-25
Troubleshooting Print-Quality Problems
Nothing is printed, or there are blank spots on the printed page
Probable Causes Solutions
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check if any 
is damaged. 
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
The  media  is  moist  from  humidity. Adjust the humidity for media storage. Remove...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-26
Entire sheet is printed in black or color
Image is too light; there is low image density
Probable Causes Solutions
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or more is damaged, 
replace it. 
Probable Causes Solutions
The toner cartridge is low. Replace...

Print-Quality Problems
Phaser® 6115MFP Multifunction Product
11-27
Image is too dark
Image is blurred; background is lightly stained; there is insufficient gloss of the 
printed image
Probable Causes Solutions
The copy density may be too dark. Select a lighter copy density.
The imaging unit may be defective. Remove the imaging unit and check for 
damage. If it is damaged, replace it.
One or more of the toner cartridges may be 
defective.Remove the toner cartridges and check each 
for damage. If one or...