Xerox Phaser 3200MFP User Manual

10 Troubleshooting 
Xerox Phaser 3200MFP10-13
Toner cartridge-related messages
DisplayMeaningSuggested Solutions
Install Toner A toner cartridge is not 
installed.Install a toner cartridge.
Invalid Toner The toner cartridge you 
have installed in not for 
your machine.Install a Xerox-genuine toner 
cartridge, designed for your 
machine.
NonGenuine Toner
Replace TonerThe toner cartridge 
installed is not a 
genuine cartridge.Install the genuine toner 
cartridge.
Replace Toner The toner in the 
cartridge...

10 Troubleshooting 
10-14Xerox Phaser 3200MFP
Solving Other Problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See Clearing Paper Jams on 
page 10-4
.
Paper sticks together. Ensure that there is not too much paper in the tray. The 
tray can...

10 Troubleshooting 
Xerox Phaser 3200MFP10-15
Printing Problems
ConditionPossible causeSuggested solutions
The machine 
does not print.The machine is not 
receiving power.Check the power cord connections. 
Check the power switch and the 
power source.
The machine is not 
selected as the default 
printer.Select 
your printer as your default 
printer in your Windows.
Check the machine for 
the following:
The front door is not 
closed.
Paper is jammed.
No paper is loaded.
The print cartridge is not...

10 Troubleshooting 
10-16Xerox Phaser 3200MFP
The machine 
selects print 
materials from 
the wrong 
paper source.The paper source 
selection in the printer 
properties may be 
incorrect.For many software applications, the 
paper source selection is found 
under the 
Paper tab within the 
printer properties. Select the correct 
paper source. For details, refer to 
Printing chapter on page 6-1.
A print job is 
extremely slow.The job may be very 
complex.Reduce the complexity of the page 
or adjust the...

10 Troubleshooting 
Xerox Phaser 3200MFP10-17
Pages print, 
but are blank.The print cartridge is 
defective or out of toner.Redistribute the toner, if necessary. 
See 
Redistributing Print Cartridge 
Toner on page 9-6
.
If necessary, replace the print 
cartridge.
The file may have blank 
pages.Check the file to ensure that it does 
not contain blank pages.
Some parts, such as the 
controller or the board, 
may be defective.Contact a service representative.
The 
illustrations 
print 
incorrectly in 
Adobe...

10 Troubleshooting 
10-18Xerox Phaser 3200MFP
Printing Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, you 
may notice a reduction in print quality. See the table below to clear the 
problem. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears on the page:
The toner supply is low. You may be able to temporarily
 extend the print cartridge life. 
Redistributing Print 
Cartridge Toner on page 9-6
 If this does not...

10 Troubleshooting 
Xerox Phaser 3200MFP10-19
Vertical linesIf black vertical streaks appear on the page:
The drum inside the print cartridge has probably been 
scratched. Remove the print cartridge and install a new one. 
Replacing the Print Cartridge on page 9-7.
If white vertical streaks appear on the page:
The surface of the LSU part inside the machine may be dirty. 
Clean the LSU (
Cleaning the Inside on page 9-3). 
Contact a service representative.
Gray backgroundIf the amount of background shading...

10 Troubleshooting 
10-20Xerox Phaser 3200MFP
Background 
scatterBackground scatter results from bits of toner randomly 
distributed on the printed page. 
The paper may be too damp. Try printing with a different 
batch of paper. Do not open packages of paper until 
necessary so that the paper does not absorb too much 
moisture.
If background scatter occurs on an envelope, change the 
printing layout to avoid printing over areas that have 
overlapping seams on the reverse side. Printing on seams 
can...

10 Troubleshooting 
Xerox Phaser 3200MFP10-21
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of the machine. 
Cleaning the Inside on page 9-3.
Parts of the machine may have toner on them.  If defects 
occur, the problem will likely correct itself after running five 
(5) blank sheets.
Black pagesThe print cartridge may not be installed properly. Remove 
the cartridge and re-insert it.
The print cartridge may be defective and need replacing. 
Remove the print cartridge and install a...

10 Troubleshooting 
10-22Xerox Phaser 3200MFP
Copying Problems
ConditionSuggested solutions
Copies are too light or 
too dark.Use the Lighten/Darken button to darken or lighten 
the background of the copies.
Smears, lines, marks, or 
spots appears on copies.If defects are on the original, press the 
Lighten/
Darken
 button to lighten the background of your 
copies.
If no defects are on the original, clean the scan unit. 
See 
Cleaning the Scan Unit on page 9-5.
Copy image is skewed. Ensure that the...