Xerox DocuPrint 255DN User Manual

							Upgrading the Printer Software
Chapter 4: Maintaining the Printer
v4-27
If you have problems:
If the printer never goes to “Processing” check the status 
of the job in the queue. If the job is in the queue and 
Active, but not being sent to the printer, power the printer 
off and on. See if the job is then sent to the printer.
In addition consult the section “General Troubleshooting” 
(page 4-32).
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vDocuPrint NC60 System Administrator Guide
Procedure EMACINTOSH – XEROX PRINTER UTILITY 
Once the upgrade process has begun do not power 
off your printer!
1Print a Configuration Sheet and a Diagnostics Page. 
Keep these pages for future reference. For directions on 
doing this, refer to Table 1.20 on page 1-101.
2Launch the Xerox Printer Utility.
3Select the NC60 printer to upgrade in PostScript Printers 
list. 
4Select Send. 
5Locate the upgrade file.
6Select Open to send the upgrade file to the printer.
7The Xerox Printer Utility will send the upgrade file to the 
printer. The upgrade should take less than 10 minutes.
8To see if your upgrade was successful, see the section 
“Determining a Successful Upgrade” (page 4-20). If 
successful, follow the instructions in the section 
“After the 
Upgrade” (page 4-20). For problems consult the section 
“General Troubleshooting” (page 4-32).
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							Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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Procedure FUpgrade Procedure via Internet Services
Once the upgrade process has begun do not power 
off your printer!
1Print a Configuration Sheet and a Diagnostics Page. 
Keep these pages for future reference. For directions on 
doing this, refer to Table 1.20 on page 1-101. 
2Launch your web browser and connect to the printer URL 
(typically http://ipaddress).
3Select the Print page to get to the File Download dialog. 
4In the File: box enter the path and name of the upgrade 
file, or select the Browse... button to select the upgrade 
file.
5Select the Start button.
6The upgrade file will be sent to the printer. The upgrade 
should take less than 10 minutes to perform. 
7To see if your upgrade was successful, see the section 
“Determining a Successful Upgrade” (page 4-20). If 
successful, follow the instructions in the section 
“After the 
Upgrade” (page 4-20).
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vDocuPrint NC60 System Administrator Guide
If you have problems:
• If having problems with time-outs when sending the 
file using a proxy server try turning off the proxy 
server and sending the file again. Alternatively, the 
printer IP address can be entered individually as an 
address for which a proxy should not be used. 
• Check your browser version to be sure your are using 
the correct version. The upgrade procedure requires 
Netscape 3.0 or later or Internet Explorer 4.0 or later
• Try to ping the printer to make sure it is a valid ip 
address
• In addition consult the section “General 
Troubleshooting” (page 4-32).
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							Upgrading the Printer Software
Chapter 4: Maintaining the Printer
v4-31
Procedure GMail Send
Once the upgrade process has begun do not power 
off your printer!
If your printer is set up to receive mail (see “CentreWare 
Internet Services” on page 2-4), send the upgrade file as an 
attachemtnt to a mail note addressed to the printer’s mail 
address. The upgrade should take less than ten minutes.
If your mail system limits the size of attached files, it is 
possible that some of the file may get truncated. If this occurs, 
the upgrade will not go through and no damage is done.
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vDocuPrint NC60 System Administrator Guide
General
Tr o u b l e s h o o t i n gSome of the individual printer upgrade methods will have 
their own trouble shooting sections. This section is to 
address general problems.
If the printer controller upgrade has failed, you will not 
receive an error page. Check the following and try the 
upgrade again:
1Make sure you are using the correct upgrade file for your 
printer controller. It should be a *.xfc file, not an *.xfn 
file. 
2Check your method of connectivity to your printer. Can 
you successfully send a job over your chosen method of 
connectivity? For parallel port users- are you using a IEEE 
1284 compliant parallel cable?
3If the flash software was downloaded from an ftp site, 
make sure it was downloaded in binary format, not ASCII. 
To change to binary format, type binary at any ftp 
prompt. If you are using an ftp software package such as 
Chameleon ftp, you can select binary from within the 
software.
4Consult your upgrade procedure to see if there is a “If you 
have problems” section in your chosen upgrade procedure
5If the printer never goes to “Processing” and stays 
“Online” check your method of printer connection. Try 
powering off and on. If sending via a NetWare queue 
check the status of the job in the queue. Powering off and 
on the printer may cause the job to get to the printer. 
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							Upgrading the Printer Software
Chapter 4: Maintaining the Printer
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6Power off and on. Send the file again using the same 
method.
7Power off and on. Send the file using an alternative 
method as indicated in the chart. 
8If the printer appears to be hung in “Processing” after 
sending the upgrade file (with the “Processing” message 
on the Control Panel for at least 15 minutes) either 
contact your Xerox Customer Support Center for 
assistance, or power off and on the printer. If the printer 
powers up properly try sending the upgrade file again. If 
the printer does not power up properly contact your 
support center for assistance. 
9If the printer appears to be hung in “Upgrading, Please 
Wait…”, (with the “Upgrading, Please Wait” message on 
the Control Panel for at least 10 minutes) contact your 
Xerox Customer Support Center for assistance. 
10If all attempts to upgrade the printer controller have 
failed, note the Control Panel message of the printer 
when the upgrade fails and contact your support center 
for assistance. 
11If a printer upgrade was attempted and the printer will 
not power up properly contact your support center for 
assistance. 
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							Chapter 5: Troubleshooting
v5-1
TroubleshootingC h a p t e r 5
Control Panel Messages  .....................................................  5-2
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							Control Panel Messages
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vDocuPrint NC60 System Administrator Guide
Control Panel Messages
Listed in Table 5.1 are Control Panel messages that either:
• Cause the printer to stop printing.
• Require the user to call for service. 
Also included in Table 5.1 are common, non-error 
messages you are likely to see. The messages are listed in 
alphabetical order.
Table 5.1 Control Panel Messages and Corrective Actions
MessageExplanation/Required Action
C1-CHECK TRAY 1
Tray 1 is misinstalled or not installed in the printer.
C2-CHECK TRAY 2Tray 2 is misinstalled or not installed in the printer.
E1-TRAY 1 JAM
OPEN PRINTERTray 1 misfeed.  Check tray and open printer to clear.
E2-TRAY 2 JAM
OPEN PRINTERTray 2 misfeed.  Check tray and open printer to clear.
E3-BYPASS JAM
OPEN PRINTERManual bypass misfeed.  Open printer to clear.
E4-INPUT JAM
OPEN PRINTERPaper jam in the input roller area.  Open printer to clear.
E5-FUSER JAM
OPEN PRINTERPaper jam in the fuser area.  Open printer, open the Fuser cover, release the 
Fuser lever to clear.
E6-DRUM JAM
OPEN PRINTERPaper jam in the transfer drum area.  Open the printer to clear.
E7-PRINT DRUM
JAM-OPEN PRINTERPaper jam in the print drum area.  Open printer to clear.
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