Xerox 8700x Manual
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Page 191
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 191 User Guide Document Prints From Wrong Tray Probable Causes Solutions Application and print driver have conflicting tray selections. 1. Check the tray selected in the print driver. 2. Go to the page setup or printer settings of the application from which you are printing. 3. Set the paper source to match the tray selected in the print driver or set the paper source to Automatically Select. Note: Set the...
Page 192
Troubleshooting 192 ColorQube 8700/8900 Color Multifunction Printer User Guide Automatic 2 -Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper. Ensure that you are using the correct paper. For details, see Supported Paper on page 42. Do not use envelopes, labels, reloaded paper, or paper heavier than 122 g/m² for automatic 2- sided printing. Note: Reloaded paper is paper previously printed or copied on laser or solid ink printers. Incorrect...
Page 193
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 193 User Guide Scanner Errors Probable Causes Solutions Scanner is not communicating. 1. Turn off the printer using the power switch on the back of the printer. 2. On the touch screen, touch Standard Power Off . 3. Wait for the printer to complete its power off sequence. 4. On the back of the printer, squeeze the two latches on the connector of the scanner cable, then remove the cable. 5. Reinsert t he cable by...
Page 194
Troubleshooting 194 ColorQube 8700/8900 Color Multifunction Printer User Guide Jams This section includes: • Clearing Paper Jams ...................................................................................................................................................... 195 • Minimizing Paper Jams ................................ ................................................................................................................ 207 • Troubleshooting Paper Jams...
Page 195
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 195 User Guide Clearing Paper Jams This section includes: • Clearing Jams at the Top Left Side Door ................................ .............................................................................. 195 • Clearing Jams at Tray 1 ................................ ............................................................................................................... 197 • Clearing 525 -Sheet Feeder...
Page 196
Troubleshooting 196 ColorQube 8700/8900 Color Multifunction Printer User Guide 3. Remove the jammed paper. Note: To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload paper that has jammed. 4. Close the top left side door. 5. Replace the paper in the tray.
Page 197
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 197 User Guide Clearing Jams at Tray 1 1. Remove any paper from Tray 1. 2. If you did not find jammed paper , push up the latch on the left side of the printer to open the top left side door. 3. Remove any remaining pieces of paper. 4. Close the door.
Page 198
Troubleshooting 198 ColorQube 8700/8900 Color Multifunction Printer User Guide 5. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. 6. Replace the paper in the tray. 7. Verify that the paper is the correct size, type, and weight. If not, change the paper settings. 8. On the printer touch screen, touch Confirm .
Page 199
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 199 User Guide Clearing 525-Sheet Feeder Jams at Trays 2 –5 1. Before removing the paper tray from the printer, loo k at the jam message on the control panel. If another jam is shown, clear that jam first. 2. Pull out the tray until it stops. 3. Ensure that the paper is an approved type, weight, and size for the tray. Print custom size paper only from Tray 1. 4. Remove any crumpled paper from the tray. Note:...
Page 200
Troubleshooting 200 ColorQube 8700/8900 Color Multifunction Printer User Guide 6. Verify that the paper is the correct size, type, and weight. If not, change the paper settings. 7. On the printer touch screen, touch Confirm . Clearing 1800-Sheet High -Capacity Feeder Jams 1. Before removing the paper tray from the printer, look at the jam message on the control panel. If another jam is shown, clear that jam first. 2. Pull out the tray until it stops. 3. Ensure that the...