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Xerox 8700x Manual

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Page 221

Troubleshooting 
  ColorQube 8700/8900 Color Multifunction Printer  221 
  User Guide 
 
Symptoms  Probable Causes  Solutions 
The fax received by the recipient 
is blank.   The document was loaded incorrectly.
 
•  If using the document feeder, place 
the original document face up.  
•   If using the document glass, place 
the original document face down.  
Fax was not transmitted. The fax number is wrong.  Verify the fax number.  
The telephone line is connected 
incorrectly.  Verify the telephone line...

Page 222

Troubleshooting 
222  ColorQube 8700/8900  Color Multifunction Printer  
  User Guide  
 
Problems Receiving Faxes  
 
Symptoms Probable Causes  Solutions 
The fax received by the recipient 
is blank.  There is a problem with the telephone 
connection or with the fax machine of 
the sender.
  Verify that the printer can make clean 
copies. If it can, have the sender fax 
the document again.
 
The sender loaded the pages 
incorrectly.  Contact the sender.
 
The printer answers the call but 
does not print...

Page 223

Troubleshooting 
  ColorQube 8700/8900 Color Multifunction Printer  223 
  User Guide 
 
Getting Help 
This section includes:  
•   Control Panel Messages ............................................................................................................................................... 223  
•   Scan and Fax Alerts  ................................ ....................................................................................................................... 224 
•   Maintenance Ass...

Page 224

Troubleshooting 
224  ColorQube 8700/8900  Color Multifunction Printer  
  User Guide 
 
Scan and Fax Alerts  
Alerts provide messages and instructions that help you solve problem s when printing, faxing, or 
scanning. Alerts appear on the control panel touch screen, or you can view them through CentreWare 
Internet Services.  
Note:  Fax errors do not prevent scanning, copying, or printing.  
Viewing Job Status on the Control Panel 
To see the status of a list of active jobs or completed jobs, press the...

Page 225

Troubleshooting 
  ColorQube 8700/8900 Color Multifunction Printer  225 
  User Guide 
 
Online Support Assistant  
Online Support Assistant is a knowledge base that provides  instructions and troubleshooting help to 
solve printer problems. You can find solutions for print -quality problems, paper jams, software 
installation problems, and more. Online Support Assistant offers the latest technical solutions and 
illustrated step -b y-step operational tips.  
To access the Online Support Assistant, go...

Page 226

Troubleshooting 
226  ColorQube 8700/8900  Color Multifunction Printer  
  User Guide 
 
Resource  Location 
Local sales and support center  
•  Co lorQube 8700 Color Multifunction Printer: 
www.xerox.com/office/worldcontacts  
•   ColorQube 8900 Color Multifunction Printer: 
www.xerox.com/office/worldcontacts   
Printer registration  
•  ColorQube 8700 Color Multifunction Printer: 
www.xerox.com/office/register  
•   ColorQube 8900 Color Multifunction Printer: 
www.xerox.com/office/register   
Xerox®...

Page 227

 
 ColorQube 8700/8900 Color Multifunction Printer  227 
  User Guide  
 
This appendix includes:  
•   Printer Configurations and Options  ................................ ........................................................................................ 228  
•   Physical Specifications  ................................ ................................................................................................................. 230 
•   Environmental Specifications...

Page 228

Specifications 
228  ColorQube 8700/8900  Color Multifunction Printer  
  User Guide  
 
Printer Configurations and Options  
Standard Features 
The ColorQube 8700/8900 Color Multifunction Printer provides the following features:  
•   Copy, print, and scan  
•   Automatic 2 -sided printing and copying  
•   Maximum print speed of up to 44 pages per minute (ppm) for color or black and white  
•   50-Sheet document feeder  
•   Color  touch screen control panel  
•   Tray 1 with 100- sheet capacity 
•...

Page 229

Specifications 
  ColorQube 8700/8900 Color Multifunction Printer  229 
  User Guide 
 
Available Configurations  
 
Model Includes  
ColorQube 8700S Multifunction Printer  Standard features 
ColorQube 8700X Multifunction Printer  
•  Standard features  
•   Fax  
ColorQube 8900X Multifunction Printer  
•  Standard features  
•   PagePack
® Metered Ink  
ColorQube 8700XF Multifunction Printer  
•  Standard  features 
•   Fax  
•   650-Sheet finisher  
•   1800-Sheet high-capacity feeder  
•   Two...

Page 230

Specifications 
230  ColorQube 8700/8900  Color Multifunction Printer  
  User Guide  
 
Physical  Specifications  
Standard Configurations  
 
Configuration with Finisher, 1800 -Sheet High -Capacity Feeder, and Two 
Optional 525 -Sheet Feeders  
  
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