Xerox 8254E User Manual

							Handling the Printer
Xerox 8254E / 8264E Color Wide Format Printer
User Guide4-97
Operations After Printing
This section describes the media cutting procedures.
Cutting Media
This section explains how to cut roll media.
8264E Cutting Media
CAUTION:
• When printing is finished, the media guide is hot. Wait until the media guide cools off.
Follow the procedure below to cut roll media.
1. Verify the following regarding the operational condition of the printer.
• Printing or other operations are not in progress.
• "Ready to Print" is displayed in the control panel.
2. If the roll media cut position is changed, refer to Feeding Media and advance the roll media to the 
desired cut position.
3. Open the front cover.
No.Name
1Front cover
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							Handling the Printer
Xerox 8254E / 8264E Color Wide Format Printer
User Guide 4-98
WARNINGS:
• Pay attention to the following points when you cut roll media. Mishandling the razor blade may 
cause a cut on your finger or hand.
• When you hold media, do not place your finger on the media cut groove.
• Move the razor blade along the media cut groove. Move the razor blade along the media cut 
groove.
4. Place a razor blade on the media cut groove on the media guide, and cut the roll media.
The cutting roll media operation is complete.
Note:
•When loading the new roll media, cut the front edge of the media if it is not straight.
No.Name
1Media guide
2Media cut groove
3Razor blade
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							Handling the Printer
Xerox 8254E / 8264E Color Wide Format Printer
User Guide4-99
8254E Cutting media when the Media Cut menu is set to “Manual”
1. Feed the roll media to the media cut position after printing.
• “Manual Cut -> ENTER” displays in the control panel.
WARNINGS:
• Pay attention to the following points when you cut roll media. Mishandling the razor blade may 
cause a cut on your finger or hand.
• When you hold media, do not place your finger on the media cut groove. 
• Move the razor blade along the media cut groove.
2. Place a razor blade on the media cut groove on the media guide, and cut the roll media.
The cutting roll media operation is complete.
No.Name
1Media guide
2Media cut groove
3Razor blade
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							Handling the Printer
Xerox 8254E / 8264E Color Wide Format Printer
User Guide 4-100
8254E Cutting media when the Media Cut menu is set to “Off”
1. Verify the following regarding the operational condition of the printer.
• Printing or other operations are not in progress.
• "Ready to Print" displays in the control panel.
2. If the roll media cut position is changed, refer to Feeding Media and advance the roll media to the 
desired cut position.
WARNINGS:
• Pay attention to the following points when you cut roll media. Mishandling the razor blade may 
cause a cut on your finger or hand.
• When you hold media, do not place your finger on the media cut groove.
• Move the razor blade along the media cut groove.
3. Place a razor blade on the media cut groove on the media guide, and cut the roll media.
No.Name
1Media guide
2Media cut groove
3Razor blade
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-1
5
Troubleshooting
Introduction
This chapter describes possible problems you may encounter while using this printer and how to resolve 
them. If an error occurs that is not mentioned in this section, contact your local Xerox dealer.
Note:
To receive your warranty for this printer, you must prepare the warranty certificate. If the warranty 
certificate is not presented, the repair will not be covered by the warranty even if it occurs within 
the warranty period.
If you have signed a maintenance service contract, prepare that or a similar document.
Failures and Malfunctions of the Printer
This section describes malfunctions and failures of the printer that do not appear in the display in the 
control panel, their possible causes and their remedies.
Problems in Installation and Introduction
1. Cannot perform ink replenishment
No.Possible causeRemedyReference
1Is the front cover open or 
media loading lever raised?Close the front cover, or lower the 
media loading lever.Media Handling
28264E only - Is a maintenance 
cover open?Close the maintenance cover.Cleaning the Cleaning 
Wiper
Cleaning Around the Cap
3Are the four ink cartridges fully 
inserted?Fully insert the four ink cartridges.Replacing Ink Cartridges
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-2
2. Ink does not come out after ink replenishment
Cannot Print at all
1. Does not work at all after power activation
No.Possible causeRemedyReference
1Is the ink cartridge cold or 
frozen?Leave the cartridge at room 
temperature for at least three 
hours, and perform head cleaning 
several times.Cleaning the Head
2Is the power turned OFF 
during ink replenishment?Turn the power ON and continue 
ink replenishment.Replacing Ink Cartridges
3Occasionally, normal printing 
cannot be performed after 
ink replenishment.Perform head cleaning several 
times, and check it each time.Cleaning the Head
No.Possible causeRemedyReference
1Is the power cable connected 
to the electrical outlet?Connect the power cable(s) to an 
electrical outlet.Loading Roll Media
2Does the building’s electrical 
outlet provide the specified 
voltage?Connect the power cable to a 
different electrical outlet.Loading Roll Media
3Is the front cover open or 
media loading lever raised?Close the front cover.
Lower the media loading lever.Media Handling
48264E only - Is a 
maintenance cover open?Close the maintenance cover.Cleaning the Cleaning Wiper
Cleaning Around the Cap
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-3
2. Does not work after loading the media
3. When data is sent from the computer, an error occurs at the printer and nothing is printed
No.Possible causeRemedyReference
1Is the front cover open or 
media loading lever raised?Close the front cover.
Lower the media loading 
lever.Media Handling
28264E only - Is a 
maintenance cover open?Close the maintenance cover.Cleaning the Cleaning Wiper
Cleaning Around the Cap
3Is the media loaded at an 
angle?Load the media straight.Media Handling
4Is the ink cartridge inserted?Insert the ink cartridge.Replacing Ink Cartridges
5Are you using recommended 
media?Use recommended media.Media Type
6Is the printer being used in 
an environment other than 
the one specified, such as in 
direct sunlight?Only use the printer in an 
environment that is specified 
fo r u se .Product Specifications
No
.Possible causeRemedyReference
1Is the correct type of printer 
selected on the computer 
side?Check that the printer type 
settings on the computer side and 
printer side are the same.Connecting the Network 
Interface 
2Are the interface 
requirements and command 
mode the same on the 
computer side and printer 
side?
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-4
4. Cannot use the computer online using LAN
No.Possible causeRemedyReference
1Is the network interface cable 
connected correctly?Confirm the types of the cross and 
straight cables, and connect the 
network interface cable correctly.Connecting a Network 
Interface Cable
2Are the network settings 
configured correctly?Configure the network settings 
correctly.IP Address Menu through 
Gateway Menu
3Do the printer’s network 
settings match the computer 
side environment?Match this printer’s network 
settings with the computer side 
environment.System Requirements
4Does the Data lamp on the 
operation turn on after 
sending printing data from the 
computer?If the Data lamp does not turn on, 
contact the computer 
manufacturer.Confirm that the printer is 
connected to the network 
and that the IP, Subnet 
Mask, and Gateway are set 
properly.
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide5-5
Media-related Troubleshooting
1. The media slips or is torn during initialization.
Note:
If the media is jammed or torn, remove it according to 
When Media Jams Occur 
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the loading position of the 
media correct?Set the media correctly.Setting Roll Media
38264E only - Is the roll 
media set correctly?Fe e d i n g  m e d i a
 correctly.Loading Roll Media
48254E only -Is the scroller 
set correctly?Set the scroller correctly.Loading Roll Media
5Are there any foreign 
materials such as paper 
attached to the pressurizing 
roller?Clean the pressurizing roller.Cleaning the Inside of the 
Printer
6Is the printer being used in 
an environment other than 
the one specified, such as in 
direct sunlight?Only use the printer in an 
environment that is specified for 
use.Product Specifications
7Are you using folded, torn or 
rolled media?Replace the media.Precautions for Handling 
Media
8Does the media bend?Use recommended media.
When using media other than the 
dedicated one, set the Vacuum 
Fa n  m e n u .Media Type
Va c u u m  Fa n  M e n u
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							Xerox 8254E / 8264E Color Wide Format Printer
User Guide 5-6
2. The media is crumpled during initialization.
Note:
If the media is jammed or torn, remove it according to 
When Media Jams Occur.
3. The wrong media size is set during initialization
No
.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the loading position of the 
media correct?Set the media correctly.Setting Roll Media
3Is the media loaded at an 
angle?Set the media straight.Setting Roll Media
4Are there any foreign 
materials such as paper 
attached to the pressurizing 
roller?Clean the pressurizing roller.Cleaning the Inside of the 
Printer
5Is the printer used in an 
environment other than the 
one specified, such as near 
an air conditioner?Only use the printer in an 
environment that is specified for 
use.Product Specifications
6Are you using folded, torn or 
rolled media?Replace the media.Precautions for Handling Media
No.Possible causeRemedyReference
1Are you using recommended 
media?Use recommended media.Media Type
2Is the media loaded at an 
angle?Set the media straight.Setting Roll Media
3When the media is set, does it 
curl upward?Straighten the media or set a new 
media.Setting Roll Media
4Is the printer used in an 
environment other than the 
one specified, such as near an 
air conditioner?Only use the printer in an 
environment that is specified for 
use.Product Specifications
5Are you using media that has 
been printed on already?Use new media.Media Type
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