Vodavi Triad 1/2/3 Product Description Manual

6-46 Execut ive/ Secretary Pa irin g
†If the E xecutive does a hook-flas h or press es their tran sfer b utton, it is
ign ore d.
†When the Executive joins an intercom call or CO call and the
Executive is not in a mute state, and any member of the party hangs
up, the call is converted to a two-p arty conversa tion.
†When the Executive joins an intercom call or CO call and the
Executive is in the mute state, and either of the two parties in the
intercom ca ll han g up, the call is droppe d. If the E...

Fl a s h6-47
Flash
When connected to an o uts ide li ne:
Pre ss FLASH to disconne ct outs ide line a nd res eize outside line dial tone.
Conditions
8- but ton te l ephone s can a ssi gn a FL AS H bu tt on b y usi ng co de [66 0 ].
Flexible Button Assignment
If you have buttons on your tel ep hone, you m ay p rogr am th em to suit
your own ne eds . T his fea ture was e nhance d in datab ase progra mming to
allow pro gra mmin g of flexible buttons from a remote location (off- site).
Range programming ca n...

6-48 Fl exibl e But to n A ssig nment
UNASSIGN (Lo cked Out )-- Specific buttons may be designated as
locked ou t or u nused. When a button is unused, the button may not be
progra mmed using flex b utton p rogramm ing pro cedures .
CO L IN E S-- This button repres ents a sp ecific CO line for outgoing/
incom ing acces s.
Prog ram ming Fl exible Bu tton s
1. Press the SPEED button twice.
2 . Pr es s t he ass igne d b utt on t o pr ogra m (i t m ust be prog ram med in t he
d ata bas e as a multi-f unction...

Flexible Button Ass ignmen t 6-49
* Features available with optional software†IDX = I ndex numbers refere nce Mai lbox numbers
(Co nta ct System Ad minist rat or for specif ic Ind ex /M ailb ox num ber s.)
Table 6-3: Digital Station - Flex Button Programming Codes
Account Code E nter 627 659
ACD* Age nt Help 5 7 4 ICLID Dis play (Unans we red Ca lls) 63 5
ACD* Agent Login (Prima ry Grp) 572+ [5UU] Intercom Button(s) 645
ACD* Agent Login (Secondary Grp) 582+[5UU] Last Number Redial [SPEED]+[#]
ACD * Ag e...

6-50 Forward Override
Forward Override
The Forward Override feature lets a user reach a busy station that is busy
for war d, no ans wer for war d or a ll cal l for war ded . T his al lows t he cal li ng
st at ion to call a for war de d st at i on, O HVO , E xecut iv e Ove r ri de, Moni tor ,
Message Wait, Camp On, or Call Back at that station rather than
forwarding to the busy destinatio n.
Di al [5 # X XX] on t he dia l pad wher e XXX i s t he des ir e d st at i on ex te nsi on.
Group Listening
All...

He a d s e t M o d e 6 - 5 1
†Whe n pla cing the hands et on-ho ok to fu ll spe ake rp hone op eration, it
is normal for a to hea r a s quea l cause d by audio f ee dback. To
el im inat e t his noi se, pr ess M UT E pr i or to ini ti at in g sp eak er phone
operation.
†Must be enabled in Station Programming.
Hea d set Mo de
Ac t iv ati n g Hea dse t Mo de
Di al [6 34 ] on th e d ial p ad,
-or -
P re ss pr e-p rogr am med HEA DS ET M OD E b utt on. LED li ght s st ead y.
Dea cti vat in g H eads et Mode
Di...

6-52Hot Keyp ad
Hot K ey pa d
The Hot Keypad feature enables a station user to activate the telephone
by dialing digits or pressing telephone buttons without going off hook.
ICLID Answered Call Management Table
An Answered Call Management Table with 100 entry capacity is
mai ntaine d in the sy stem. The cal l ing numbe r/na me infor ma ti on
pe rtaining to any answ ered call is pla ced in this ta ble a t the time the
sys te m de t er min es the cal l was ans wer ed . T his t abl e may be acces se d
fr om...

ICL ID Unans wered Call Ma nagem ent Table 6-53
ICLID Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100 e ntry capa city for the
Tri a d 1 /2 /3System is maintained in the system. The calling number/name
information pertaining to any unanswered call is placed in this table at
thetimethesystemdeterminesthecallwasabandoned.Thistablemay
be acces se d from any use r s ta tion disp lay phone so the unans were d calls
may be re viewe d a nd ha ndled by the end use r. Any Atte...

6-54 I nco ming CO Cal l Trans fer
For Ne xt I te m i n thi s E ntr y:
1. Pres s the MUTE button to toggle to the nex t item.
2. Pres s the ON/OF F button to e xit the re view function.
For Ne xt T a bl e E ntry :
Press the HOLD button .
For Pr ev io us T a ble E ntr y:
Pre ss the T RAN S b utton.
Incoming CO Call Trans fer
This feature lets station users transfer a call that is currently ringing at
the i r s ta ti o n w it ho u t ans wer ing i t. Thi s fea tu r e is u nav ai lab le t o Si ngl e
Line T...

Intercom Buttons 6-55
Conditions
†Cal ls may be for wa rde d t o a ny ava il abl e st at ion, AC D/UCD gr oup,
Hunt Gr oup or VM Group.
†Destination station must have a direct appearance for that CO Line or
LOOP button, and not in DN D, or e rror tone is p re se nte d to the
originator and the call remains ringing at their station.
†Attendant stations do not send ID digits.
†AC D a gents are not a llowed to trans fer ACD calls using this f eature.
Intercom Buttons
The Intercom Button feature enables...