Vodavi Triad 1/2/3 Product Description Manual

6-96 Vo l ume Co ntro l Bar (D KT ) 

7
Single Line Telephone
Operation
T hi s c ha p t e r o f t he m an u al co nt a i ns t h e f o ll o w in g t y p e s of
information on Single Line Telephones (SLTs):
†Illustrations of the 2700 SLT models.
†SLT Numbering Plan listing the available features and their codes.
†Step-by-step instructions for using the SLTs in the system.
†Operating instructions for single line users.
Literature similar to the operating instruc tions was prepared for customer
us e in t he fo r m o f aS i ngl e Li ne Te l eph...

Introduction7-3
Introduction
Fe ature s p erta ining to the Single Lin e T elep hones are listed and
des c ri be d i n al pha bet i c al ord er . T he foll owi ng i ll ust r at ions show th e
var io us S LT mode ls ava il abl e:
270 5 Model
Figure 7-1: 2700 Series SLT Telephones 

7-4Introduction
2701 Type 2702 Type w/ Message Wait in g Lamp on Top
27 03 Type wi th Messag e Wait in g Lamp 2 704 Type wi th Fl ash K ey
Figure 7-1: 2700 Series SLT Telephones 

Introduction7-5
* Features available with optional software
Tabl e 7 -1 : S LT N u m ber in g P l an
Account Code E nter 627 Line Queue 621
ACD * Ag e n t H elp 5 74 Me ss ag e Wait 62 3
ACD* Agent Login (Primary Grp) 572+[5UU] Message Wait Return 663
ACD* Age nt Login (S econda ry Grp) 5 82 +[ 5UU] Nam e in Dis play Programm ing 69 0
ACD* Age nt Logout (Prima ry Grp) 5 71 Pa ge - All C all ( Int and Ex t) 70 0
ACD* Age nt Logout (S econdar y Grp ) 5 81 Pa ge - Ex ternal A ll Call ( A ll Zone s) 76 +[ 0...

7-6 Account Codes
Account Codes
SLT stations ca n enter an a ccount code to id entif y the call or calling
st at ion.
En teri n g Accoun t Code (b efore a cal l)
1. Lift the handset.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If th e a ccount code contain s fe wer than 12 digits, d ia l [
✳]toreturnto
intercom dial tone.
4. Dial [9] or CO Access code and the desired number.
En teri n g Accoun t Code (d uri ng a ca ll )
1 . Pr es s t he hooks wit c h mom ent ar il y. Your c al l is...

Auto ma ti c C al l D is tr i but i on (AC D ) 7 -7
Pri ma ry G ro up
†Di al LOGI N C ODE[ 572]on the dia l pad, followed by AC D Group
Numbe r (5 XX) des ir ed.
Enter unique AGENT ID code (0000–9999). A confirmation tone is
hea rd and the ag ent is logge d onto the AC D g roup.
†Di al LOGO UT COD E[ 571]on the dial pad to logout of the primary
grou p.
Whe n an age nt logs i n or out of an A CD Gr oup, a n A CD logi n/logo ut
eve nt is s ent t o t he SM DR p or t, if ac t ive .
Second ary Group
†Di al LO...

7-8 Aut omat ic Line Access
ACD A g en t H EL P
The ACD Agent HELP feature provides a means for an ACD agent to signal
the i r a ssi gne d s uper vi sor for a ssi st ance .
While on a call-in-progress, the agent:
Af te r hook-f la shi ng, d ial s the HE LP code [574] on the dia l pad. Th e a gent
must hook -fl ash aga in to re tur n t o t he ir cal l aft er t he code is di al ed. I f no
supe r vis or is lo gged in, t he age nt re c ei ve s one -bu rst of e rr or tone .
Conditions
†Up t o f ive me ssa ges...

Ca ll B a c k7-9
Ca l l B ac k
Whe n you call a st at ion and re cei ve a busy si gnal :
1. Briefly press and release the hookswitch.
2 . Di al [6 22 ] on th e d ial p ad.
3 . Repl ace hand se t.
Ca l l B rok e ri n g
Call Brok ering ena bles SLT us er on a CO ca ll to Hook- Flash and make
anot her C O cal l . O nce t hi s ot her cal l is est ab li she d, t he SLT use r ca n Hook-
Flash to move ba ck and forth between parties. Hook-F la sh tim er ma y
require ad jus tment for proper operation.
Ca l l For...