Vodavi Triad 1/2/3 Product Description Manual

8-6Introduction
Table 8-1: Digital Attendant Numbering Plan
* ACD f eatures are available with optional softw are.91 1 A ttendant A ler t C lea r 60 8 ICLI D Di spla y (A nsw ere d Calls ) 6 59
ACD* Age nt He lp 57 4 ICLI D Una nsw ered C alls Displa y 6 35
ACD * Ag e n t L o g in (P r ima r y G r p) 57 2+ [5 U U ] K eys et M od e 6 48 +[ #,
✳]
ACD* Agent Logon (Secondary Grp) 582+[5UU] Last Number Redial [SPEED]+[#]
ACD * Ag e n t L o g ou t ( Se c o n dar y G r p) 58 1 LCR o r CO L in e G r p 1 (
if...

Att endan t Unavailable ( Alte rnate Pos it ion) 8 -7
Attendant Unavailable (Alternate Position)
The Attendant Unavailable feature lets Attendant stations have a button
that places their station in an Unavailable Mode. When the station is in
the Una vaila ble Mode , the ne xt Attenda nt station re ceives incoming and
dial 0 calls. All other available Attendants receive recalls. This feature is
based on the three programmed Attendant stations.
1. Whenthe(firstprogrammed)Attendantpressesthe
pr e-p rogr amm...

8-8Call Hold
†Recalls are directed to all programmed available Attendants.
†If only one Atten dant is p rogrammed in the sy stem, and tha t
Attenda nt is unava ilable, use rs dialing ze ro hea r an e rror ton e.
Ca l l Ho ld
†If your sy ste m i s pro gram med for Sys te m H old Pr ef er enc e, pr es s
HOL D b utton once for S ystem Hold and twice for Exclusive Hold.
†If your sy ste m i s pro gram med for Excl usi ve Hol d Pre fer en ce , p re ss
HOL D b utton once for E xclusive Hold a nd twice fo r S...

Da y /N i g h t/ Sp e c i a l Mod e 8 -9
2. Press CO LINE button for an individual CO Line for Off-Net Forward,
-or -
Di al th e C O g ro u p ac c es s c o de o f th e g ro u p to be fo r war ded :
[8 01 -8 23 ] = CO Gr o u p 1- 23
[824] = All CO Groups
3 . Di al th e s pe ed bin numbe r th at conta ins t he numbe r wher e call s are
t o f o rw ard. A c o nfi rma ti o n t o ne i s he ar d.
Canceling Off-Net Forwarding
1 . Di al [6 03 ] on th e d ial p ad,
-or -
Press pre-programmed* CO Off-Net Forward...

8-10 D irect or y D ia lin g
Dire cto ry Dialing
Di re c tor y D ia li ng a ll ows st ati on u ser s to obt ain a dir ec t or y of st at ion
use rs and hav e the sys te m d ial the ex te nsion that is currently displaye d.
TheTriad 1/2/3Sys tem provides locations for up to 200 na mes . Directory
Di al ing al so i nc lud es th e f oll owin g func t i ons:
†Allows users to program a name with a speed dial bin for later
loca ting a sp ee d dial numb er. Whe n prompted, th e s ystem displays
the na me ass oc...

Di r e c t or y Di a li n g 8- 11
Pressing 2 a third time displays names that start with C). The alphabet
is represented on the key pad as shown below.
Name s beg inning with the le tter chos en display on th e LCD display.
3. Dial [
✳]toscrollup(nextentry) through thelist,
-or -
Dial [#] to scroll down (previous entry) through the list,
-or -
Pres s a nother ke y to vie w the list for a differe nt le tter of th e a lph abe t.
4. WhenthedesirednamedisplaysontheLCD,presstheSPEEDbutton
t o a u to ma ti c...

8-12 D irect or y D ia lin g
Trans ferring a C all us ing Directory Dialing
While on a call:
1. Pres s the TRANS button.
2 . Di al th e D ir ect or y D ia l Code [6 80 ] on the d ial p ad,
-or -
Press flex button programmed for directory dialing.
3 . Pr es s t he SPE ED but ton to aut omat ical l y di al t he des ti nat ion st at ion.
4. Hang up to complete the transfer.
Programming Options
METH OD 1 -- The D irectory List is us ed to enter, edit, an d e ras e name s in
the D ir ec t o ry Li st fo r s ta...

Di r e c t or y Di a li n g 8- 13
1. Pres s the MUTE button.
2. Enter the name (up to 24-ch ara cte rs ) by using k eys on the dial
pad as shown in Chap te r 6,Figure 6 -5: Other Key Pad Codes
(Name)
.
3. Pres s the SPE ED button when finis hed. A confirma tion tone is
hea rd and the disp lay u pdates .
4. Pr es s H OLD, u se [
✳] o r [#] to sc ro l l to nex t ent r y.
A s so c i at i ng an I n t er c o m N um be r w i t h a Na me
1. Pres s the TRANS button.
2. Ent er t he 3- di git s tat i o n i nte rc...

8-14 D irect or y D ia lin g
Selec ting a Different Entr y in th e Directory List
1. Enter a valid number (000-199) on the dial pad,
-or -
Di al [
✳]toscrollup(nextentry) through thelist,
-or -
Dial [#] to scroll down (previous entry) through the list.
2. Press the TRANS button to select the entry.
Entering a Name with Local Nbr/Name Translation Table Number
1. Pres s the TRANS button.
2. Di al a v ali d local num ber /name t ra nsl ati on tab le numb er (6 0 0-
79 9 ) t hat r epr es ent s the t el ep...

Di r e c t or y Di a li n g 8- 15
METHOD 3 -- A System Speed Dial Bin is used to enter names associated
to a S yst em Sp ee d Di al B i n O NLY .
Dial the Directory List program co de [693] on the dial pad. The HOLD
button is lit. The first entry (entry 000) in the Direc tory List then
displays on the phone as follows :
AAA = D irec t o r y Lis t en t r y n u mb er ( 00 0- 19 9)
XX X = S ta t i o n, S y s te m S p e e d D i al B i n, o r L o c al N um be r/ N a me Tr an s l at i o n n u mb e r
nnn =...