Vodavi Triad 1/2/3 Product Description Manual

6-6Introduction
Flexible Bu tton sprovide access to idle outside lines, DSS/BLF for
interna l s ta tions, access speed dial numbers an d activ ate fea tures . Thes e
but tons can be pr ogra mme d by t he i ndi vi dual s tat i on us er . T he def ault
fl ex f eat ur e but tons ar e des cri be d as fol low s:
†CALL BACK butto n lets you initiate a call back request to another busy
st at ion. A s s oon as t hat st at io n be comes i dle , t he st at ion tha t le ft th e
call b ack req ues t is automatica...

Introduction6-7
Digital Numbering Plan
* Features available with optional software
Ta ble 6-2: Digita l Telephone Numbe ring Plan
ACD* Age nt Help 5 74 ICLID Dis play ( Unans we red Ca lls) 6 3 5
ACD * Ag e n t Lo g in (P r ima r y G r p) 5 72 +[ 5 UU ] Las t Nu m be r R e dial [ SP E ED ]+ [# ]
ACD* Agent Login (S econda ry Grp) 582+[5UU] LC R or CO Line Grp 1 (if LCR disabled) 9
ACD * Ag e n t Lo g o u t (P r ima r y G r p) 5 71 LC R Q u eu e C an c el 6 2 6
ACD* Agent Logout (S econdar y Grp ) 581...

6-8 Account Codes
Account Codes
When connected to a n outside line call:
1 . Pr es s t he pr e- pro gram med ACC OUNT CO DE but ton .
2. Dial account code up to 12-digits. ( The other p arty does not h ear the
digits being dialed).
†If account code islessthan 12-digits,an[✳]mustbeenteredto
re tu r n to t he c al l.
†If account codes a re forced, the a ccount cod e m ust be entered
prior to dialing the outside number.
Account Codes/Traveling COS ( Verified)
The Verified Account Code/Traveling Class of...

Ans wering a R ecal l 6 -9
En teri n g an A ccoun t Code Pri or to a CO Cal l
1 . Pr es s p re -pr ogr amme d A CCO UNT COD E b utt on b efor e ac c es si ng a
CO li ne.
2. Dial th e a cco unt cod e up to 12- digits. If the account code matches a
v er ifi e d ac c o u nt c o de , i nte rc o m di al to ne i s re tu r ne d. O th er wi se an
error tone is presented.
3 . Acce ss the out si de CO li ne or di al th e LC R code and dia l the de si re d
nu mber.
Conditions
†Verified Account C odes allow use of...

6-10 Ans we rin g Ma chine Emul at io n
Answering Machine Emulation
Whe n a cal l i s s ent t o a voi ce ma il box, t he st at ion a ssoci at ed wi t h th at ca n
pr ess a pr e-p rogr am med but ton to li st en to th e c a ll er l ea ving t he voic e
mail message. If the mailbox owner decides to speak with the caller, they
c an p re ss th e p re -pr o gr amme d b u tt o n t o b e c o nn ec t ed to the c al l er .
No ti fi ca ti on M et ho ds
Two methods of notification are a vaila ble , a Ring Mode or a...

Ans wering Machin e Emulat ion 6-11
†To p i c k u p t h e c a l l,presstheflexiblebutton.Whenthecallispicked
up, the voice m ail s ystem dis connects fro m the call, and the voice
mail port returns to the idle (waiting) state. The caller is in a normal
ta lk st at e wi t h t he CO c all e r.
Conditions
†TheusermusthaveanElectronicorDigitalKeyset.
†Keys et mus t have a pre -pr ogr amme d ANS WER MACH INE fl ex button.
†After the in-band digits are sent to the voice mail, the station’sflexible
button...

6-12 Aut om atic Cal l D ist ribu tio n ( ACD )
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identified below. Sixteen (16) Automatic Call Distribution (ACD)
gro ups ca n be programme d, ea ch contain ing up to s ixty ( 60) three -digit
st at ion numbe rs forTr iad 1/ 2and 25 2 st at ion numbe rs forTr iad 3.
ACD A g en t He lp
The ACD Agent HELP feature provides a...

Auto ma ti c C al l D is tr i but i on (AC D ) 6- 13
Conditions
†Up to five (5) messages can be left at any supervisor station.
†The sup er vi sor can cance l a He lp re que st si gna l b y pr es si ng t hei r
flashing H ELP b utton. A call is pla ced to the ag ent reque sting He lp. If
the agent is on a call, the supervisor can press the BARGE-IN button
to mo ni to r t he c all o r gi ve as si st anc e.
Agent Login/Logout
The Age nt Login/L ogout fea ture le ts a n Agent log into a Primary a nd...

6-14 Aut om atic Cal l D ist ribu tio n ( ACD )
Second ary Group
Tolog ina n ACD Secondary Group:
Di al LOGI N C ODE[ 582]on the dia l pad, followed by the desired ACD
grou p numb er (5 XX),
-or -
Pr es s a pr e- pr ogra mmed LOGI N f le x but t on.
The Agent enters their unique AGENT ID code (0000-9999). The
LOGIN f le x button LE D is lit ste ady. A confirma tion tone is he ard and
the a gent i s logge d on to the ACD group.
†The ON/OFF LED extinguishes if the agent started the sequence
in the ha ndsf...

Auto ma ti c C al l D is tr i but i on (AC D ) 6- 15
ACD Agent Queue Status Display
Fr om a n i dle ke y t el ep hone:
1 . Di al [5 67 ] on th e d ial p ad,
-or -
Pr es s p re -pr ogr amme d fl e x button .
2. Dial the ACD group number (5XX). ON/OFF button LED lights steady.
†The Ag ent Qu eue Status disp lay shows the following information:
5X X = ACD Gr o u p ( 550 - 565 )
†This idle display tells the agent and/or their supervisor how many
calls are in queue.
3. Replace handset or press ON/OFF button...