Vodavi Starplus Sts Station User Guide
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38 CO Line Queue CO Line Queue If you wish to be placed on a waiting list for an outside line to become available: 1. Press desired busy OUTSIDE LINE button, -or- Press the POOL button. (A busy tone will sound.) 2. Press the preprogrammed CO LINE QUEUE button (621). 3. Replace the handset or press the ON/OFF button. To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1. Lift the handset or press the ON/OFF button. 2. Press the flashing OUTSIDE LINE button, or LOOP button. To cancel a call back request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace handset or press ON/OFF button. SINGLE LINE TELEPHONE 1. Dial an outside line access code, a busy tone will sound. 2. Briefly depress and release the hookswitch. 3. Dial [621]. A confirmation tone will sound.
Conference 39 Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established. Multi-Line Conference -- One internal station can engage in a conference with up to four outside parties. Conference Procedures To establish a Conference: 1. Lift the handset. 2. Select an intercom station or dial desired outside party. 3. When called party answers, press the CONF button. 4. Add the next conference party by selecting another outside line or intercom station, or by using the Soft Key’s ADD MEM option. 5. If the next conference party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold. This drops the busy or wrong number party. Press the conference button again and repeat step 4. 6. When the last party answers, press the CONF button twice. (All parties will be connected.) A maximum of eight parties can be included in a conference.
40 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped. 2. Either press CONF and hang up or press the ON/OFF button or use the Soft Key’s EXIT option to leave the other conference parties still connected in an unsupervised conference. The CONF button flashes and the timer starts. There is a warning tone before the other parties are dropped. To re-enter a Conference: When the controller re-enters the conference, the disconnect timer is reset. 1. Lift the handset to re-enter a monitored conference. 2. To re-enter a conference placed on hold, repeat steps for establishing a conference. 3. To re-enter an unsupervised conference, lift the handset and press the flashing CONF button or use the Soft Key’s RE-ENTER option. The CONF button will light steady and a confirmation tone will sound. To terminate a Conference, the conference initiator who is actively in the conference must: Replace the handset or press the ON/OFF button to OFF. To terminate an Unsupervised Conference: Press the flashing CONF button or use the Soft Key’s END option while on-hook, all parties will be dropped.
Conference 41 To terminate a party during a Conference call: 1. Press the line button of the party you wish to drop. 2. Replace the handset or press the ON/OFF button. 3. Lift the handset or press the ON/OFF button. 4. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station: 1. Place an outside call. 2. Briefly depress and release the hookswitch to put the call on hold. 3. Dial the number of the internal station you wish to add. 4. When that station answers, briefly depress and release the hookswitch again. All three parties will be connected. To set up a Conference with Personal Park: 1. While connected to an outside line, depress the hookswitch momentarily. The intercom dial tone will sound. 2. Dial [438]. The first call will be placed in personal park. 3. Dial the desired number for the second call. 4. Depress the hookswitch momentarily. The Intercom dial tone will sound. 5. Dial the code for SLT Conference Park [664]. All three parties will be conferenced. 6. Hang up to terminate the conference.
42 Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing. (NOTE … This feature should not be confused with the Name In Display function.) 1. Dial the Dial-By-Name code [6 ] on the dial pad, -or- Press the preprogrammed DIAL-BY-NAME flexible button. 2. Dial the person’s last name on the keypad as shown. Example … To search for the name BROWN, press [2] [7] [6] [9] [6]. When the system finds a numeric match for the name being dialed: A call will be placed to the station matching the name. An intercom call will signal the station according to the intercom mode selected: H, T, or P. If fewer than 8 digits are dialed, the numeric match is dialed after a 10-second interdigit time-out occurs, or when the [#] key is pressed. 1 A-2 B-2 C-2D-3 E-3 F-3 G-4 H-4 I-4J-5 K-5 L-5M-6 N-6 O-6 P-7 R-7 S-7T-8 U-8 V-8 *OPER# 0 Q-7W-9 X-9 Y-9 Z-9
Directory Dial 43 Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards. Directory Dialing may also be used to transfer a call from one station to another. To view the Directory List: 1. Dial the Directory List dial code [680] on the dial pad, -or- Press flexible button programmed as a directory dialing button, -or- Use the Soft Key’s DIR-DIAL option when in an idle condition. 2. Press a button on the keypad that represents the letter of the alphabet, to begin viewing the list of names. For example … pressing 2 once will produce names starting with A. When 2 is pressed a second time, names that start with B will display. Pressing 2 a third time will display names that start with C.
44 Directory Dial 3. The alphabet is represented on the keypad as shown: Names beginning with the letter chosen will show on the LCD display. 4. Dial [ ] to scroll up (next entry) through the list, -or- Dial [#] to scroll down (previous entry) through the list, -or- Press another key to view the list for a different letter of the alphabet. 5. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial). If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display. Letters “Q” and “Z” are not marked on many telephone keypads; however, the illustration above shows the correct keys used to access these letters. 1 A B C D E F G H I J K L M N O T U V * # 0 23 456 789 W X Y Z P Q R S O P E R A = 2 B = 22 C = 222
Do Not Disturb 45 To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station. 4. Hang up to complete the transfer. SINGLE LINE TELEPHONE Not applicable Do Not Disturb To activate Do Not Disturb: Press preprogrammed DND button (button lights steady), -or- Use the Soft Key’s DND option when in an idle mode, -or- Dial [631] on the 8-button keyset. The DND button can be pressed while the phone is ringing to stop the ringing. Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook.
46 Do Not Disturb To remove Do Not Disturb: Press preprogrammed DND button, -or- Use the Soft Key’s DND option, -or- Dial either [631] or [662]. The button LED will extinguish and DND is cancelled. To activate One-time Do Not Disturb: Press the preprogrammed DND button while you are off-hook and connected to a CO line or intercom call. The DND button LED will light, and off-hook tones at your station are cancelled. To cancel One-time Do Not Disturb: Replace the handset. The DND button LED will extinguish and DND will be cancelled. SINGLE LINE TELEPHONE To activate Do Not Disturb: 1. Lift the handset. 2. Dial [631]. 3. Replace the handset. To remove Do Not Disturb: 1. Lift the handset. 2. Dial [631] or [662]. 3. Replace the handset.
Executive Override 47 Executive Override Executive Override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in C O L ine c onversation s. A c han ge in volume may oc cur on th e CO Line or intercom call after the barge-in occurs. If you call a busy station: 1. Press the preprogrammed EXECUTIVE OVERRIDE button (625). The Executive station is bridged onto the CO line conversation in progress at the called station. An optional warning tone is presented to all parties prior to cut-thru. 2. Replace the Executive station handset to terminate the override. Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call. An intercom dial tone will sound. Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature.