Vodavi Starplus Sts Station User Guide
Have a look at the manual Vodavi Starplus Sts Station User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 60 Vodavi manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 96
St at ion Relocat e 83
Station Relocate
The Station Relocation Feature allows you to dial a code
followed by the old station number to bring all the station
attributes including extension number, button mapping, speed
dial, and class of service to the new location.
1. A station can be relocated by unplugging it, then plugging
it into a new location.
2. Dial [636] on the dial pad. Then, dial the extension number
of the station being relocated. Once this is done, all station
attributes are copied to...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-95.png "Page 96
St at ion Relocat e 83
Station Relocate
The Station Relocation Feature allows you to dial a code
followed by the old station number to bring all the station
attributes including extension number, button mapping, speed
dial, and class of service to the new location.
1. A station can be relocated by unplugging it, then plugging
it into a new location.
2. Dial [636] on the dial pad. Then, dial the extension number
of the station being relocated. Once this is done, all station
attributes are copied to...")
![Page 97
84 Text Messaging (Silent Response)
While receiving a Camp On or OHVO call:
The called party may press a preprogrammed Text Message
button with a specific message [633+XX].
For Example … [633] + [38] means a telephone calling the
station receives the message WHO IS IT ?
SINGLE LINE TELEPHONE
Not applicable
Code Text Message Code Text Message
31 I Will Take Call 42 Is It Important?
32 Take Message 43 Is It Urgent?
33 Transfer To Secretary 44 Send Call To Voice Mail
34 Put Call On Hold 45 Park Call
35...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-96.png "Page 97
84 Text Messaging (Silent Response)
While receiving a Camp On or OHVO call:
The called party may press a preprogrammed Text Message
button with a specific message [633+XX].
For Example … [633] + [38] means a telephone calling the
station receives the message WHO IS IT ?
SINGLE LINE TELEPHONE
Not applicable
Code Text Message Code Text Message
31 I Will Take Call 42 Is It Important?
32 Take Message 43 Is It Urgent?
33 Transfer To Secretary 44 Send Call To Voice Mail
34 Put Call On Hold 45 Park Call
35...")
![Page 98
Uniform Call Distribution 85
Uniform Call Distribution
The Uniform Call Distribution (UCD) features are described in
the following sections.
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF
button LED lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-97.png "Page 98
Uniform Call Distribution 85
Uniform Call Distribution
The Uniform Call Distribution (UCD) features are described in
the following sections.
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF
button LED lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are...")
![Page 99
86 Uniform Call Distribution
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming UCD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E b u t t o n .
UCD Overflow Station Forward
An enhancement allows UCD calls reaching the Overflow
Station to call forward to another station:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-98.png "Page 99
86 Uniform Call Distribution
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming UCD calls,
-or-
Press the preprogrammed AVA I L A B L E / U N AVA I L A BL E b u t t o n .
UCD Overflow Station Forward
An enhancement allows UCD calls reaching the Overflow
Station to call forward to another station:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the...")
![Page 103
90 Voice Mail
To make a VM RECORD flexible button:
1. Press the SPEED button twice.
2. Press the desired flexible button to be programmed.
3. Dial feature code [649] + [ VVV ] (where VVV = 440-447 for
desired VM group.
While on an internal or external call:
1. Press the preprogrammed VM RECORD button or use the
Soft Key’s REC option (for VM Group 440 only). The LED will
flutter red during the setup and the following message will
display:
2. Once the system makes the connection, your mailbox and
the...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-102.png "Page 103
90 Voice Mail
To make a VM RECORD flexible button:
1. Press the SPEED button twice.
2. Press the desired flexible button to be programmed.
3. Dial feature code [649] + [ VVV ] (where VVV = 440-447 for
desired VM group.
While on an internal or external call:
1. Press the preprogrammed VM RECORD button or use the
Soft Key’s REC option (for VM Group 440 only). The LED will
flutter red during the setup and the following message will
display:
2. Once the system makes the connection, your mailbox and
the...")
![Page 104
Voice Mail (Flash-Based) Quick Reference 91
Voice Mail (Flash-Based) Quick Reference
While
Playing Msgs...
[1] Rewind
[6] Pause
[7] Rewind (5 sec)
[9] Fast Fwd (5 sec)
[#] Sk i p t o n e xt m s g
[
] Cancel play
of message
[2] Record Msg
[#] End Msg
Enter Mailbox
Number
[
] Wrong
number entry
[#] Send Msg
[1] Review
[2] Re-record
[3] Append
[
] Cancel
[#] Accept Msg
Mailbox Greeting
[1] Review
[2] Record
[3] Delete
2ABC3DEF#*
Review
Messages Send a
MessageMailbox
Options
Cancel Confirm...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-103.png "Page 104
Voice Mail (Flash-Based) Quick Reference 91
Voice Mail (Flash-Based) Quick Reference
While
Playing Msgs...
[1] Rewind
[6] Pause
[7] Rewind (5 sec)
[9] Fast Fwd (5 sec)
[#] Sk i p t o n e xt m s g
[
] Cancel play
of message
[2] Record Msg
[#] End Msg
Enter Mailbox
Number
[
] Wrong
number entry
[#] Send Msg
[1] Review
[2] Re-record
[3] Append
[
] Cancel
[#] Accept Msg
Mailbox Greeting
[1] Review
[2] Record
[3] Delete
2ABC3DEF#*
Review
Messages Send a
MessageMailbox
Options
Cancel Confirm...")
![Page 106
Vo l u m e C o n t r o l 9 3
Vo l um e Co n t ro l
The volume control on the Digital Key Telephone controls
ringing, handset, and speakerphone volumes. It also affects the
receive volume of the “Wanderer” cordless unit.
Display Messages -- While using these function/features, Digital
Key Telephones display the following messages:
Using the speakerphone on
an Intercom call …SPEAKER CALL [#########]
MMM DD YY HH:MM am
Using the handset on an
Intercom call …HANDSET ICM [#########]
MMM DD YY HH:MM am...](http://img.usermanuals.tech/thumb/5735/87021/w64_voldavi-starplus-sts-user-guidever-1-0_d-105.png "Page 106
Vo l u m e C o n t r o l 9 3
Vo l um e Co n t ro l
The volume control on the Digital Key Telephone controls
ringing, handset, and speakerphone volumes. It also affects the
receive volume of the “Wanderer” cordless unit.
Display Messages -- While using these function/features, Digital
Key Telephones display the following messages:
Using the speakerphone on
an Intercom call …SPEAKER CALL [#########]
MMM DD YY HH:MM am
Using the handset on an
Intercom call …HANDSET ICM [#########]
MMM DD YY HH:MM am...")
88 Voice Mail Retrieving Voice Messages To enter the Voice Mail system to check for mail: Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, press flashing MESSAGE WAIT button, or use the Soft Key’s VM1 option (group 440 only). You will be prompted to enter your mailbox password. Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. At the initiating station, press the TRANS. button. 2. Dial the Voice Mail Group number or press the preprogrammed VM GROUP flexible button. 3. Dial the VMID (Mailbox location) of the desired party and go on-hook. Vo i c e M a i l b ox B u t t o n To program a Mailbox flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial the Mailbox feature code (460-467 = voice mail locations 1-8). 4. Dial the VMID number. SINGLE LINE TELEPHONE Not applicable
Vo i c e M a i l 8 9 Voice Mail Group Button To program a VM GROUP flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial a 3-digit VM Group number (440-447=VM groups 1-8). 4. Dial the VMID number. Voice Mail Group Access To access a VM Group: Dial VM Group number (440-447), -or- Press preprogrammed VM Group flexible button, -or- Use the Soft Key’s VM1 option when in an idle condition (to access group 440 only). Voice Mail One-Touch Recording The Voice Mail One-Touch Recording feature allows the station user, while on an internal/external call, to press a preprogrammed flexible button or Soft Key and have the system record the conversation in the station user’s mailbox. Use of this feature when the One-Touch Recording Warning Tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature. The “MiniVoice” system does not support Voice Mail One-Touch Recording. OR
90 Voice Mail To make a VM RECORD flexible button: 1. Press the SPEED button twice. 2. Press the desired flexible button to be programmed. 3. Dial feature code [649] + [ VVV ] (where VVV = 440-447 for desired VM group. While on an internal or external call: 1. Press the preprogrammed VM RECORD button or use the Soft Key’s REC option (for VM Group 440 only). The LED will flutter red during the setup and the following message will display: 2. Once the system makes the connection, your mailbox and the flexible button LED will light solid green. The LCD will display the following message: To pause or resume recording after a pause, press the preprogrammed 655 key. 3. When you finish recording, press the preprogrammed VM RECORD button or the Soft Key’s STOP option. The LED will extinguish and the normal LCD call information will display. SINGLE LINE TELEPHONE Not applicable RECORDING SETUP MMM DD YY 00:00 am RECORDING MMM DD YY 00:00 am
Voice Mail (Flash-Based) Quick Reference 91
Voice Mail (Flash-Based) Quick Reference
While
Playing Msgs...
[1] Rewind
[6] Pause
[7] Rewind (5 sec)
[9] Fast Fwd (5 sec)
[#] Sk i p t o n e xt m s g
[
] Cancel play
of message
[2] Record Msg
[#] End Msg
Enter Mailbox
Number
[
] Wrong
number entry
[#] Send Msg
[1] Review
[2] Re-record
[3] Append
[
] Cancel
[#] Accept Msg
Mailbox Greeting
[1] Review
[2] Record
[3] Delete
2ABC3DEF#*
Review
Messages Send a
MessageMailbox
Options
Cancel Confirm
------------------------ MAIN MENU --------------------------
After
Listening...
[1] Replay
[2] Save
[3] Delete
[4] Forward
[5] Reply
[8] More Info
[#] Confirm DeletePassword
Enter New Password
[1] Name
[2] MB Greeting
[3] Temp Greeting
[#] End Recording
3
Outcall (Pager)
[1] Activate/
Deactivate
[4] Enter Outcall #
2 1
1
[1] Review
[2] Change
[3] Delete
Direct Transfer
[1] Extension
[2] Mailbox4
92 Quick Start for First-Time Users Voice Mail (Flash-Based) Quick Start for First-Time Users 1. Obtain System Administrator information: Voice mail system access number Your mailbox number Yo ur t em p or a r y p a ss wo r d 2. Dial voice mail system access number, -or- Call into the auto attendant, then press and enter your mailbox number. 3. After prompt, enter temporary password. 4. Press to access Mailbox Options. 5. Press to access Passwords. 6. After prompt, enter new password. 7. Press to access Greeting Options. 8. Press to select the Record option. 9. Press to record your Name. 10. Press to record your Greeting, then press to end recording. # 3 2 1 2 1 2 #
Vo l u m e C o n t r o l 9 3 Vo l um e Co n t ro l The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the “Wanderer” cordless unit. Display Messages -- While using these function/features, Digital Key Telephones display the following messages: Using the speakerphone on an Intercom call …SPEAKER CALL [#########] MMM DD YY HH:MM am Using the handset on an Intercom call …HANDSET ICM [#########] MMM DD YY HH:MM am Using the speakerphone on a CO call …SPEAKER CALL [#########] MMM DD YY HH:MM am Using the handset on a CO call …HANDSET CO [#########] MMM DD YY HH:MM am Receiving a page announcement …SPEAKER PAGE MMM DD YY HH:MM am Receiving an incoming tone ringing Intercom or CO call …SPEAKER RING [#########] MMM DD YY HH:MM am
94 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line. Certain models do not have an OFF option. Speakerphone models have a sliding volume switch to adjust speakerphone volume. Slide the switch toward you for lower volume or away from you for increased speakerphone volume. Each model has a volume button that can be pressed to increase or decrease the handset volume. The B/Z ringer switch is located on the bottom of the telephone near the line jacks. This switch should be set to the Z mode for business/hospitality applications and to the B mode for residential applications. For single line telephones that are not equipped with a volume control slider switch or to increase the volume greater than that allowed by the slider switch, use the following steps. While on a CO line call or an intercom call: 1. Briefly depress and release the hookswitch. 2. Dial 638. 3. Dial a valid number (0-9) to select a volume level. -or- Use [ ] or [#] to scroll to increase or decrease volume level. 4. Briefly depress and release the hookswitch to return to the call. The MSG light and the Line In Use (LIU) LEDs will not operate when set in the B ringer mode.
Wo r k s h e e t s 9 5 Worksheets Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet 1234 5678 9101112 13141516 17181920 21222324 BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN 9019
96 Default Numbering Plan Default Numbering Plan Digital Attendant SLTFunction Code 911 Alert View/Del (reqs btn) 608/608+FLASH Account Code (reqs btn) 627 Answering Machine Ring 654+[0] Answering Machine Speaker 654+[1] Attnd 0 Attnd Clear Alarm ( T-1) 606 Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY ] Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key) Attnd Directory List Programming 693 Attnd Disable Outgoing CO Line 602+press CO line btn Attnd Override (reqs btn) 601 Attnd Setting Time and Date 692+date & time Attnd Unavailable 607 Attnd Voice Mail Alarm Clear 656 Background Music 632+[0] or [1] (off/on) Call Back 622 Call Coverage - Non-Ring (reqs btn) 647+[XXX] Call Coverage - Ringing (reqs btn) 646+[XXX] Call Forward 640+[C] Call Forward - External (Off-Net) [640]+[]+[YYYY ] Call Forward - Follow Me 642+[XXX]+[C]+dest Call Park (location 1-8) 430-437 Call Park - Personal 438
Default Numbering Plan 97 Call Park - Station 439+[XXX] Call Park Pickup - Station #6+[XXX] Call Park Pickup - System (location 1-8) #430-#437 Call Pickup (reqs btn) #0 Caller ID Display (Answered Calls) 659 Caller ID Display (Unans Calls) 635 Caller ID Name/Number (reqs btn) 653 Calling For ward Override 5#+[XXX]+press[B] Calling Sta Handsfree Mode Override 7#+[XXX] Calling Sta Tone Mode Override 6#+[XXX] Clear Call Fwd, DND, Personal Msg 662 CO Line (Idle) Direct Access 88+[LLL] CO Line Grp Access Code (grp 1-23) 801-823 CO Line Grp Access Code (all grps) 824 CO Line Queue 621 CO Line Queue Cancel 626 Dial-By-Name 6 Directory Dial 680 Do Not Disturb 631 DTMF Receiver Test 657 Executive O verride 625 Flash (Centrex) 660 Headset Mode 634 Hunt Group (group 1-8) 450-457 Intercom Button (reqs btn) 645 Keyset Mode 648+[#,] Last Number Redial [SPEED]+[#] Digital Attendant SLTFunction Code