Vodavi Starplus Sts Station User Guide

							18 Call Back
Call Back
A station can initiate a call back request to another busy 
station. Once that station becomes idle, the station that left the 
call back request is signaled.
To leave a Call Back request when a number is busy:
1. Press the preprogrammed CALL BACK flexible button or use 
the Soft Key’s CALL-BK option.
2. Replace the handset or press the ON/OFF button. When the 
busy station hangs up, you will be signaled.
3. Answer the call; the station you called will then be signaled. 
(If your station is busy when signaled, an automatic MSG 
will be placed at your phone.) Only one Call Back request 
can be left at a station; the second request will leave a 
message wait callback request.

SINGLE LINE TELEPHONE
To leave a Call Back request when a number is busy:
1. Briefly depress and release the hookswitch.
2. Dial [622] and replace the handset.
When the Automatic Call Back Timer is enabled, a 
call back request is automatically invoked anytime 
you listen to a busy intercom tone for a preset 
period of time (default = 3 seconds).
Only one Call Back request can be left at a station; 
the second request will convert to a message 
waiting request. 
						

							Call Coverage 19
Call Coverage
The Call Coverage feature provides the functionality for 
stations to answer calls for other stations by utilizing call 
coverage buttons. Visual and Audible status of ringing stations 
to an assigned coverage station are provided.
To assign a Call Coverage Button:
1. Press [SPEED] + [SPEED].
2. Press a desired flexible button.
3. Dial [647] for Non-Ringing or [646] for Ringing, followed by 
the station number to cover. A confirmation tone will 
sound.
After button is assigned, and that station receives a call:
1. You will receive audible and/or visual indications after a 
programmable period of time: an internal ring tone, and/or 
the same flash rate as the incoming CO line ringing rate.

Ringing option = ringing, flashing Call Coverage LED, 
LCD display as in following illustration:

Non-Ringing option = flashing Call Coverage LED only 
(no ringing or change to LCD)
2. Then press the flashing COVERAGE flexible button,
-or-
Press the ON/OFF button.
The call is answered and will cease to ring at any other 
stations that may have the same coverage appearance.
CALL FOR STA XXXX
MMM DD YY HH:MM am 
						

							20 Call Forward
The following message displays after the call is answered.

SINGLE LINE TELEPHONE
This feature can cover SLT extensions, however an SLT cannot 
perform the call coverage function. The SLT extension need 
not be physically installed, only the SLT card must be installed.
Call Forward
The Call Forward feature allows a station the ability to have 
calls (internal or external) forwarded to a designated station, a 
UCD group pilot number, Voice Mail group number, or Hunt 
group. This feature must be enabled in admin programming.
To activate Call Forwarding:
1. Lift the handset or press the ON/OFF button, press the FWD 
button or dial [640], then dial the appropriate forwarding 
condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
-or-
Use the applicable Soft Key’s ALL-FWD, N/A-FWD, BSY-FWD, 
or B/NA-FWD option.
2. Press the DSS button of desired station,
-or-
Dial the desired extension number where to forward calls, 
including UCD, Voice Mail, Hunt Group pilot numbers and 
Speed Dial bins for off-net forwarding.
3. Replace the handset or press the ON/OFF button.
CALL FOR STA XXXX
FROM STA YYYY HH:MM am 
						

							Call Forward 21
To remove Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the 
Soft Key’s CLR-FWD option. A confirmation tone sounds 
and the FWD LED extinguishes.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as the Digital 
Telephone, except there is no FWD button or Soft Keys. You 
must use feature codes 640 and 662.
Call Forward - External (Off-Net)
Stations are allowed to forward intercom and transferred CO 
line calls to an off-net location. The Call Forward Off-Net feature 
allows a station to reroute calls that would normally be lost. 
Calls can be forwarded to home or another off-net site. Initially 
ringing CO calls cannot be forwarded with this feature.
To activate Off-Net Call Forwarding:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [

] on the dial pad. Dial the speed bin number
(9000-9019 or 9020-9099) that contains the number where 
calls are to be forwarded. A confirmation tone will sound 
and the FWD button LED is flashing.
4. Replace the handset or press the ON/OFF button.
To remove Off-Net Call Forwarding:
1. Lift the handset or press the ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A 
confirmation tone sounds and the FWD LED extinguishes.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as the Digital 
Telephone, except there is no FWD button. The user must use 
the 640 feature code to activate and 662 to clear. 
						

							22 Call Forward
Call Forward - Follow Me
The Follow Me feature lets a user who is away from their 
station, activate/deactivate call forwarding from another 
station in the system. This lets the user forward their calls to 
their current location or into Voice Mail, UCD, Hunt Groups, any 
other station in the system, or to an off-net location. When this 
call forward is activated, all calls presented to the forwarded 
station forward to the destination station immediately.
To activate Follow Me Call Forwarding:
1. Lift the handset or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial station number of the station from which forwarding is 
desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [

] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls 
are to be forwarded. (Station, Voice Mail, UCD, Hunt Group, 
or speed bin (only for off-net)).
6. Replace the handset or press the ON/OFF button.
To remove Follow Me Call Forwarding:
1. Lift the handset or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to 
be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds 
and FWD LED extinguishes. 
						

							Call Forward 23
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA 
access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station from which 
forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [

] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls 
are to be forwarded (System Speed Bin (off-net only), 
Station, Voice Mail, UCD, or Hunt Groups). A confirmation 
tone sounds; five seconds later a dial tone is received.
To remove Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA 
access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to 
be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds; 
5 secs later = dial tone. 
						

							24 Call Park
Call Park
Call Park - Personal
Each digital telephone in the system can place a call into a 
personal park location and then later retrieve that call from the 
originating station. Intercom calls and CO line calls can be 
placed into the stations’ personal park location. Calls parked in 
a personal park location are subject to the system call park 
recall timer. A station retrieving a personal parked CO call must 
have either a direct CO line appearance or an available loop 
button to retrieve the parked call.
To park a call, while connected to an outside line:
1. Press the TRANS button. The caller is put on Exclusive Hold.
2. Dial the Personal Park location [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. A dial 
tone will sound.
To retrieve a Parked Call:
Dial Personal Call Park location code [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. A talk 
path will be established between the two parties.

SINGLE LINE TELEPHONE
While connected to first call:
1. Depress the hookswitch momentarily. An intercom dial 
tone will sound.
2. Dial [438]. The call is placed in personal park.
3. Dial desired number for second call. 
						

							Call Park 25
4. Depress the hookswitch momentarily. An intercom dial 
tone will sound.
5. Dial [438]. The first call is returned and the second call will 
be placed into personal park.
Call Park - Station
Call Park (by station number) allows calls to be parked at a 
station other than you own, thus allowing for expanded park 
locations.
To create a CALL PARK (Station) button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial [439] + [#]. A confirmation tone sounds.
The user can alternately connect to the other call 
by doing a hook flash and dialing [438] as many 
times as necessary. 
						

							26 Call Park
While connected to an outside line:
1. Press the TRANS button.
2. Dial [439] + [XXX] (XXX = station number).
-or-
1. Press the TRANS button.
2. Press the preprogrammed CALL PARK (Station) button.
3. Dial [XXX] (XXX = station number).
To retrieve a Call Park (Station) call:
Dial [#6] + [XXX] while at any telephone in the system, 
including the initiator’s. [XXX] = the station number used to 
park the call.
-or-
Dial [438] from the initiator’s station.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in 
Digital Telephone operation described above, except there is 
no TRANS button. The user must use 438 and hookflash 439 
feature codes.
Call Park - System
An outside line can be placed into one of eight parking 
locations and can be retrieved by any station that has a direct 
line appearance or an available Loop button. Parked calls have 
their own recall timer that recalls the originating station, and if 
still unanswered, the Attendant(s).
An outside line may also be placed into a station park location. 
The station user then dials a code followed by their station 
number to retrieve the call. 
						

							Call Park 27
To consult, page, or call an internal party while connected 
to an outside line:
1. Press the TRANS button, or press the CALL PARK flexible 
button. The caller will be put on hold.
2. Dial the parking location (430 to 437), or press the 
preprogrammed CALL PARK flexible button. A confirmation 
tone will sound.
3. If a busy tone is received, press TRANS twice and dial 
another park location, or press the CALL PARK flexible 
button for a different parking location.
To retrieve a Parked Call,either:
1. Lift the handset or press the ON/OFF button.
2. Press [#].
3. Dial the parking location (430 to 437) where the call was 
parked, or press the preprogrammed CALL PARK flexible 
button.
-or-
Use the Soft Key’s PK-PICK1 option when in an idle condition 
(to pick up group 1 only).

SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or 
call an internal party before transferring the outside call:
1. Depress and release the hookswitch. The caller is put on 
Exclusive Hold.
2. Dial parking location (430-437). A confirmation tone will 
sound.
3. If busy, depress and release hookswitch twice, dial another 
park location, then hang up.
To retrieve a parked call:
1. Lift the handset and press the [#] button.
2. Dial parking location (430 to 437) where call was parked.