Vodavi Starplus Sts Station User Guide

							Station
      User Guide
Including Attendant Features  
						

							STARPLUS STS
Telephone Systems
Station User Guide
December, 2002 - Issue 1.0 P/N: 3552-00 
						

							I
Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any
unauthorized reproductions, use or disclosure of this material,
or any part thereof, is strictly prohibited and is a violation of
the Copyright Laws of the United States (17 U.S.C. Section 101
et. seq.).
VODAVI reserves the right to make changes in specifications
at any time and without notice. The information furnished by
VODAVI in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases.
STARPLUS  and STS are registered trademarks of
VODAVI Technology, Inc.
mj/2002 IssueRelease 
DateChanges
1.0 12-02 Initial Release
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for
and should not be used within Life Suppor t applications.
Life Support systems are equipment intended to support or
sustain life and whose failure to perform when properly
used in accordance with instructions provided can be
reasonably expected to result in significant personal injury
or death.
VODAVI Technology, Inc. warranty is limited to
replacement of defective components and does not cover
injury to persons or property or other consequential
damages. 
						

							Vodavi STS Telephone Systems Quick Reference Card
FIXED FEATURE BUTTONS
•CAMP ON Button -- Enables you to alert a busy
party that an outside line is on hold and waiting
for them.
CONF (CONFERENCE) Button -- Used to
establish and build conference calls.
FLASH Button -- Used to terminate an outside
call and restore dial tone without having to
hang up the handset. It is also used to transfer
calls behind a PBX or Centrex within those
systems.
FWD (FORWARD) Button -- Allows you to
forward your calls to another station.
HOLD Button -- Enables you to place an outside
caller on hold.
H-T-P Switch -- Allows the user to select the ICM
signaling mode: Handsfree, Tone, or Privacy.MSG (MESSAGE WAIT) Button -- Allows you to
initiate a message waiting indication at stations
that are busy, unattended, or in Do Not Disturb.
Message Waiting Callback request left at your
station is indicated by a flashing MSG WAIT LED.
MUTE Button -- Allows you to switch the built-
in microphone on or off when using the
speakerphone, or the handset microphone
when using the handset.
ON/OFF Button -- Enables you to make a
telephone call without lifting the handset. It
turns the telephone on and off when using the
speakerphone.
SPEED Button -- Provides you with access to
speed dialing, save number redial and last
number redial. This button is also used to
access flexible button programming.
TRANS (TRANSFER) Button -- Used to transfer
an outside call from one station to another.
VOLUME BAR -- Allows the user to adjust
speakerphone and handset volume.
CALL FORWARDING
1. Press the FWD button or dial [640].
2. Dial the desired Call Forward code:
[6] = All Calls
[7] = No Answer
[8] = Busy
[9] = Busy/No Answer
3. Dial station number where calls are to be
forwarded. Confirmation tone sounds.
4. Replace handset or press ON/OFF button.
ESTABLISHING A CONFERENCE
Only stations that have Conference enabled will be
able to initiate a Conference.
1. Lift the handset.
2. Select intercom station or dial desired outside
party. When called party answers, press the
CONF button.
3. Add next conference party by selecting
another outside line or intercom station.
4. Press the CONF button again and repeat
previous step in a cycle, until all parties are
contacted.
5. When last party answers, press the CONF
button twice. All parties are connected.
TERMINATING A CONFERENCE
To terminate a Supervised Conference, the confer-
ence initiator, replaces handset or presses ON/OFF
button.
To terminate an Unsupervised Conference, press
the flashing CONF button while on-hook.UNSCREENED TRANSFER
1. Press TRANS button and dial station number.
2. When the called extension begins to signal,
hang up to transfer the call. 
3. Replace handset or press ON/OFF button.
SCREENED TRANSFER
While connected to an outside line:
1. Press station button where call is to be
transferred (if programmed on your
telephone),
-or-
Press the TRANS button and dial the desired
station number.
(The called extension signals according to the
intercom signal switch position.)
2. When that extension answers, announce the
transfer.
3. Hang up to complete transfer.
LEAVING A MSG WAITING INDICATION
If you dial a station that is busy, unattended, or in
Do Not Disturb, you can leave a message waiting
indication.
1. Press the ON/OFF button.
2. Dial the desired intercom station. A busy tone
or DND tone is heard.
3. Press the MSG button. The called party’s MSG
button LED will flash slowly.
4. Press the ON/Off button to end the call. 
						

							Quick Reference Card Vodavi STS Telephone Systems
PLACING AN OUTSIDE LINE ON HOLD
If your system is programmed for Exclusive
Hold Preference, press the HOLD button once
for Exclusive Hold or twice for System Hold.
If your system is programmed for System Hold
Preference, press the HOLD button once for
System Hold or twice for Exclusive Hold.
STORING SPEED NUMBERS
1. Press the SPEED button twice.
2. Dial the speed bin location.
9000  to 9019 = Station Speed numbers
9020  to 90 99 = System Speed numbers
3. Dial desired telephone number.
4. Press the SPEED button.
5. Press the ON/OFF button to end speed dial
programming.
To clear an existing speed bin:
1. Press the SPEED button twice.
2. Dial the speed bin location.
3. Press the SPEED button again. Confirmation
tone sounds.
DIALING A SPEED NUMBER
1. Press the SPEED button and dial the speed bin
location,
-or-
Press preprogrammed speed bin button.
9000 to 9019 = Station Speed numbers
9020 to 9099 = System Speed numbers
2. When called party answers, pick up handset or
use speakerphone.
DIRECTORY DIALING
Users with display telephones may view a list of
individuals on the telephone system and have the
system automatically dial that person. Directory
Dialing may also be used to transfer a call from one
station to another.
1. Dial the Directory List dial code [680],
-or-
Press the DIRECTORY DIAL flexible button.
2. Press a button on the keypad once, twice, or
three times, to represent the letter of the
alphabet, to begin viewing the list of names.
3. Scroll through the Directory List to select a
name as follows:
Press [

] to scroll up to next entry,
-or-
Press [#] to scroll down to previous entry.
4. Press the SPEED button at the desired name to
automatically dial the destination station or
outside phone number (via Speed Dial).To transfer a call using Directory Dialing 
1. Press the TRANS button.
2. Dial Directory Dial Code [680],
-or-
Press the DIRECTORY DIAL flexible button.
3. Press the digit associated with the person’s
name. When the name displays, press the
SPEED button to automatically dial the station.
4. Press the ON/OFF button to complete transfer.
Calls may only be transferred to internal stations.
PROGRAMMING FLEXIBLE BUTTONS
1. Press the SPEED button twice.
2. Press the flexible button to be programmed.
3. Dial the desired code from the following chart.
Confirmation tone sounds.
4. Press the ON/OFF button.
To erase a flexible button:
1. Press the SPEED button twice.
2. Press the flexible button to be erased.
3. Press the FLASH button. Confirmation tone
sounds.
4. Press the ON/OFF button.All Call Page (Internal & External)700
Background Music 632
Call Back 622
Call Park Location (System) 43+[C]
Call Park Location (Station) 439+[XXX]
Call (Park) Pickup #6+[XXX]
Caller ID Review (Answered) 659
Caller ID Review (Unanswered) 635
Directory Dial  680
Do Not Disturb 631
Extension Numbers  100-149
External Page Zone 761
Last Number Redial [SPEED]+[#]
Line Queue 621
Personal Park 438
Speed Dial Access [SPEED]+[ YYYY ]
Save Number Redial [SPEED]+[

]
VM Group Pilot Numbers 44 [ V ]
________________________________________
C = Call Park Location (0-7)
V = Voice Mail Group Number (0-7)
XXX = Station Extension Numbers
YYYY = Speed Dial Bin Numbers
(9000-9019 Station) (9020-9099 System) 
						

							December, 2002 i
Contents
About This User Guide.............................................................. 1
911 Alert...................................................................................... 2
Account Codes ......................................................................... 3
Using Account Codes...................................................... 3
Verified Account Codes.................................................. 3
Account Codes - Traveling COS (Verified) ............... 4
Answering Machine Emulation .......................................... 5
Notification Methods ...................................................... 5
Attendant Features ................................................................. 7
Attendant Clear Alarm.................................................... 7
Attendant CO Line External (Off-Net) Forward ..... 7
Attendant Custom Message......................................... 8
Attendant Day/Night/Special ...................................... 9
Attendant Directory List Programming ................... 10
Attendant Disable Outgoing CO Line ....................... 13
Attendant Override ......................................................... 14
Attendant Setting Time and Date .............................. 14
Attendant Speed Dial - System Storing ................... 15
Attendant Unavailable ................................................... 16
Attendant Voice Mail Alarm Clear .............................. 16
Background Music (Optional) ............................................. 17
Call Back ...................................................................................... 18
Call Coverage ............................................................................ 19
Call Forward............................................................................... 20
Call Forward - External (Off-Net) ................................. 21
Call Forward - Follow Me ............................................... 22
Call Park....................................................................................... 24
Call Park - Personal........................................................... 24
Call Park - Station ............................................................. 25
Call Park - System ............................................................. 26 
						

							ii December, 2002
Call Pickup .................................................................................. 28
Directed Call Pickup ........................................................ 28
Group Call Pickup ............................................................. 29
Call Transfer ............................................................................... 30
Executive/Secretary Transfer ....................................... 30
PBX/Centrex Transfer ...................................................... 30
Screened Transfer ............................................................ 31
Transfer Search.................................................................. 31
Unanswered CO Call Transfer ...................................... 32
Unscreened Transfer ....................................................... 32
Caller ID Display ....................................................................... 32
Caller ID Display (Answered Calls).............................. 32
Caller ID Display (Unanswered Calls) ........................ 33
Caller ID Name/Number ....................................................... 34
Calling Forward Override...................................................... 34
Calling Station Handsfree Mode Override...................... 35
Calling Station Tone Mode Override ................................ 35
Camp On ..................................................................................... 36
CO Line - Access ....................................................................... 37
CO Line Queue.......................................................................... 38
Conference................................................................................. 39
Conference Combinations ............................................ 39
Conference Procedures.................................................. 39
Dial-By-Name ............................................................................ 42
Directory Dial ............................................................................ 43
Do Not Disturb.......................................................................... 45
Executive Override .................................................................. 47
Flash ............................................................................................. 47
Flash Key on Intercom .................................................... 47
Flexible Button Programming ............................................ 48
Group Listening ....................................................................... 49
Headset Mode .......................................................................... 49 
						

							December, 2002 iii
Intercom ..................................................................................... 51
Using an Intercom Button ............................................ 51
Answering an Intercom Call ......................................... 52
Intercom Transfer ............................................................. 52
Intercom Calls .................................................................... 53
Keyset Mode .............................................................................. 54
Last Number Redial................................................................. 55
LCR Operation........................................................................... 56
Loop Key ..................................................................................... 57
Mailbox Buttons ....................................................................... 57
Message Wait ............................................................................ 58
Modem ........................................................................................ 59
Voice Mail Modem Access ............................................. 59
Telephone System Modem Access ............................ 59
Mute ............................................................................................. 60
Name In Display ....................................................................... 60
Night Service ............................................................................. 61
Off-Hook Voice Over (OHVO) .............................................. 62
Outside Calls .............................................................................. 64
Placing an Outside Line on Hold ................................ 64
Answering a Recall ........................................................... 64
Answering an Outside Call............................................ 64
Placing an Outside Call................................................... 64
Paging.......................................................................................... 65
Paging - Meet Me ............................................................. 66
Personalized Messages.......................................................... 66
Pre-assigned Messages .................................................. 66
Custom Messages ............................................................ 67
Date and Time Entry Messages ................................... 68
Scrollable Canned Messages ........................................ 70
Personal Messages Flexible Button ........................... 71
PBX/Centrex Codes on a Flex Button ............................... 72 
						

							iv December, 2002
Release Button .......................................................................... 72
Redial ........................................................................................... 72
Last Number Redial ......................................................... 72
Save Number For Redial ................................................ 73
Redial a Saved Number .................................................. 73
Repeat Redial  .................................................................... 73
Ring Down / Hot Line / Off-Hook Preference ................ 74
Ring Tone ................................................................................... 76
School Zone............................................................................... 77
Software Version ...................................................................... 79
Speakerphone .......................................................................... 79
Speed Dial .................................................................................. 80
System Speed Dial Access ............................................. 82
Station/Port Fixed Number .................................................. 82
Station Relocate ....................................................................... 83
Text Messaging (Silent Response) ..................................... 83
Uniform Call Distribution ...................................................... 85
UCD Calls In Queue Display .......................................... 85
UCD Available/Unavailable Mode .............................. 85
UCD Overflow Station Forward................................... 86
Universal Day/Night Answer ............................................... 87
Voice Mail ................................................................................... 87
Call Forwarding to Voice Mail Groups ...................... 87
Retrieving Voice Messages ........................................... 88
Voice Mail Transfer with ID Digits .............................. 88
Voice Mailbox Button ..................................................... 88
Voice Mail Group Button ............................................... 89
Voice Mail Group Access................................................ 89
Voice Mail One-Touch Recording ............................... 89
Voice Mail (Flash-Based) Quick Reference ...................... 91
Quick Start for First-Time Users .......................................... 92
Volume Control ........................................................................ 93 
						

							December, 2002 v
Worksheets ................................................................................ 95
Flexible Button Programming Worksheet .............. 95
Speed Dial Bin Programming Worksheet ................ 95
Default Numbering Plan ....................................................... 96