Vodavi Starplus Sts Key Systems Programming Operation Manual

Uniform Call Distribution4-13
Uniform Call Distribution
Operation
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You may now receive UCD calls.
To make a station unavailable:
Dial [566]on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You are now blocked from 
receiving UCD calls.
Conditions
» If key is programmed, it will flash at 60 ipm double wink.
UCD Calls In Queue Display
Operation
From an idle display...

4-14Uniform Call Distribution
Uniform Cal l D is tributio n
Wrap-up Timer
Description
After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for 
the duration of the Wrap-up Timer (regardless of the number of calls in queue), allowing the 
agent to finish call related work or to access other facilities. This allows agents to remove 
themselves from the group (i.e., DND, Unavailable, Call Forward) or originate another call. The 
Wrap-up Timer is programmed as part of the...

Uniform Call Distribution4-15
Uniform Call Distribution
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default 
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-1: UCD Group Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 60 UCD GROUPS 550-557
2 Alternate UCD Group Assignment None
3...

4-16Uniform Call Distribution
Uniform Cal l D is tributio n
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following 
message...

A
ICLID / Caller ID
This specification provides the functional and implementation definition for the addition of 
the ICLID feature to the STS Digital Key Telephone System. 












 
 
 
 
 
 

IntroductionA-3
ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be activated from...

A-4Functional Performance
ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming call number/name...

Caller ID Name/NumberA-5
ICLID / Caller ID
Calling Number/Name Display
Description
The Calling Number/Name Display feature is intended as the basic offering of the ICLID 
service when associated with the STS. Whenever an incoming call is received at the system, 
the number received along with the ringing signal is stored in the line control tables and 
used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at which...

A-6ICLID Programming
ICLID / Caller ID

If the Central Office delivers a Name, it is positioned left justified in the 24-character field 
on the display. Note that if a number is received which matches a number/name 
translation, the translated name is used and the name delivered from the Central Office is 
effectively discarded.

If No Name is available from the Central Office or a Translation Table, the delivered 
number is displayed as the repeated character N (14 characters).
Incoming Number/Name for...