Vodavi Starplus Sts Key Systems Programming Operation Manual

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Uniform Call Distribution
Uniform Call Distribution
Description
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to 
eight station numbers. Each group is assigned a pilot number. When this number is dialed, 
the first available agent in that group is rung. Calls are routed to the station that has been 
on-hook for the longest period of time.
UCD Calls In Queue Status Display
Description
The UCD Calls In Queue Status Display allows UCD agents...

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4. Press the ALTERNATE GROUP flexible button (FLASH 60, Button #2).
5. Enter another UCD Group number  to designate the Alternate UCD Group.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete an Alternate UCD Group:
1. Press [#].
2. Then press the HOLD button.
Incoming CO Direct Ringing
Description
CO Lines can be programmed to ring directly into a UCD group. When all agents are busy and 
RAN is...

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Uniform Call Distribution
No-Answer Recall Timer
Description
If a call routed to a station via UCD is not answered by the UCD Agent/Station before the 
No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority. 
In addition, the station that failed to answer the ringing UCD call is placed into an out-of-
service (OOS) state. The UCD No-Answer Timer setting is variable from 000–300 seconds.
Programming Steps
1. Press the NO-ANSWER RECALL TIMER...

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the UCD Group stations. Only CO calls transferred to a UCD Group, overflow to the Overflow 
Station when RAN Tables are assigned.
Programming Steps
To assign an UCD Overflow Station:
1. Press FLASH and dial [60].
2. Enter the fixed or flexible group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the OVERFLOW STATION flexible button (FLASH 60, Button #3).
5. Enter a valid flexible station number to designate the UCD Group’s Overflow...

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Uniform Call Distribution
Overflow Station Forwarding
Description
An overflow station may be assigned to route callers in queue to a designated station after a 
specified time. The overflow station may not be one of the UCD group stations.
This feature allows UCD calls reaching the UCD Overflow Station to call forward to another 
station. This is allowed or denied on a system-wide basis. Once enabled in programming, a 
UCD Overflow station can Busy/No-Answer forward to Voice...

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Overflow Timer
Description
The UCD Overflow Timer determines the length of time a caller remains in queue for a UCD 
group. When the timer expires, the caller is routed to the designated overflow station.
The timer starts when an incoming call is answered and presented to the first recorded 
announcement. Transferred CO callers overflow at the expiration of the Overflow Timer. The 
UCD Overflow Timer setting is variable from 000–600 seconds....

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Uniform Call Distribution
Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the 
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove 
the entry.
6....

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Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables 
must be programmed.
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN 
Announcement Table #1.
2. To change to another UCD RAN Announcement Table, press FLASH 62 and a flexible 
button 2-8 for Tables 2-8 respectively.
To program a Table for a CO Line...

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Uniform Call Distribution
To program a Table for Digital Voice Mail:
1. Press the TABLE X flexible button (1-8).
2. Dial [4] for the Voice Mail function.
3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail 
Group 440, enter 0440.
4. Dial a three-digit menu number [000-999].
5. Dial (0-9).
0 = No DTMF Detection, No Messages Played (Default).
1 = DTMF Detection, No Message.
2 = No DTMF, Place In Queue Message.
3 = DTMF Detection, Place In...

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2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Ring Timer is set for 60 seconds.
Secondary Recorded Announcement
Description
A Secondary Recorded Announcement (RAN) may be assigned to the group. This 
announcement can be used for follow-up information after the Primary message. This 
announcement plays after the...