Vodavi Starplus Dhs-l User Guide
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Tr a n s f e r 8 3 Op e rat i o n To perform an Unscreened CO line or intercom call transfer: 1. Press [HOLD]. 2. Di a l th e sta ti on /H un t G rou p nu mb er wh ere y ou wa n t to tran sfer th e cal l. 3. Press [ TRANS] to transfer the call unscr eened. To perfo rm a Sc ree ne d CO lin e or i nter com cal l tran sfe r: 1. Press [HOLD]. 2. Di a l th e sta ti on /H un t G rou p nu mb er wh ere y ou wa n t to tran sfer th e cal l. 3. Wa it fo r t he p erso n y ou ca l led to an swer. 4. Press [ TRAN S] to co mp lete t he c a ll t ra nsfer. To us e O ne-B utton Tra ns f er: Wh ile on a ca ll , pr e s s th e pr e - pr og ra mme d [ D S S] b u tto n. To transfer c all to a Voic e Mail Mai lbox : 1. Press [HOLD]. 2. Di al th e voi ce mai l H un t g rou p nu mber (e.g., 4 30). 3. Di a l th e 3-d ig it sta tio n n um ber of t he t ar get ma il bo x. 4. Press [ TRAN S] to co mp lete t he c a ll t ra nsfer. Con dition s †Ring transfer recall time for any CO line call isprogrammable, bet ween 16, 30, 60, 90, an d 120 sec on ds. †When a transfer red CO l ine rec al ls, t he l ine number and station nu mb er w here t he c a ll wa s tra n sferred wi ll b e d isp la yed . †Onc e th e ou tsid e li ne c han ges fr om Ho ld to Tran sfer statu s, the outside part y w ill hear Music-on-Hold change t o a syst em-provided Ri ng Bac k t one. A uto T ransf er MUST f irst be enabled to use the One-Button T ransfer method.Press [FEAT ]+ [5]+ [4]toenableA utoT ransfer. Do not press the [CLEA R] button when proces sing an incoming call. This will dis connect the call . The telephone will return to the i dle condition followi ng the trans fer. operation.
84 UCD Group ( Hunt) †In terc om c alls that ar e tran sfe rred, fo ll ow the Int erco m Selec tio n mod e a t t he d esti na ti on sta tio n (Vo ice A nn ou nc e Hands-Free or Tone Ring). †In screened transfer, i f the per son that yo u transfer red the ca ll to a ns wer s yo ur int erco m c a ll i n V oic e An no un ce H a nd s - Fr e e m od e , a nd do e s no t go of f -h oo k t o co nn e c t wi th y ou on an inter com channel, t he CO line will transfer ring when t he transfer is completed. †Wi th vo ice m ail t ransfers, i f no VM m ai lb ox di gi ts are en tered for transfer s, no di gi ts are sen t to th e VM system . †If V M ma il bo x di git s a re en tered for tra nsfer s to vo ice ma il, th e foll owi ng d igi ts are sen t: X FR p refix , VM m ai lb ox and X FR suffix. The DHS -LHo ur Mod e Selec tio n is in th e 12-H ou r Fo rma t. UCD Group (Hunt) St a t io n Description Up to 24 hunt groups may be assigned. Each Hunt Group can contain up to 24 members. Hunt Group directory numbers are (430-459). On e H un t Gr ou p may be assig n ed as a V oi ce Mail type Hu nt G ro up for sy stem vo ice mai l in teg rated o p eratio n. Th ere are 3 d at a field s in H un t Gr ou p pro g ra mmi ng : GR OUP TYPE, G ROU P MEMBER and RING ASSIGNMENT. Op e rat i o n 1. Li ft h andset. 2. Di al H un t Gr ou p n u mber.
Us er Saved Number Redial ( US NR) 85 Us e r Sa v e d Num be r Re d i a l ( U S NR ) Description When o n a CO Call , the user can enter the User Saved Number Redial (USNR) feat ure code, allowing t he entry of any ot her number (telephone, FAX, or even bank account number), as a scrat ch pad ent ry fo r fu tur e use. W hen th e statio n i s id le, th e u ser can ent er eit her the SDN ([FEAT] + [5] + [1]) and/or USNR featur e codes t o make a CO call and dial the number stored. Op e rat i o n TostoreaUSNR numberwhileonacall: 1. Enter th e desi red nu mb er to b e sto red an d pr ess [save]. 2. Press [FEAT ]. 3. Di al [5] + [✳]. At an Executive K ey Telepho ne, t he display shows: To Dia l : 1. Press [FEAT ]. 2. Di al [5] + [✳]. Con dition s †The U SNR is a ma x im um of six teen (16) d ig its. †If t he U SNR is emp t y, th e di spl ay w ill sho w N O SAV ED NU M BE R . †Sta tio n COS is a p p lied a th e ti me o f use. SAVE USNR NUM The USNR feature code may be stored on any feature button for one-button storing or dialing operation.
86 VoiceAnnounce (Hands-FreeorTone) Voice Announce (Hands-Free or Tone) Description TheEnhancedandExecutivekeytelephonemodelsprovidethe ability to receive incoming intercom calls in Voice Announce Hands-Free mode (VA-HF). W hen your tel ephone is i n t hi s mode, you can reply to an inter com call by using the speakerphone. Op e rat i o n When yo ur telepho ne is set fo r VA-HF m ode: 1. The call is automatically connected and your display shows: 2. The display at the calling station r eads: Con dition s †The (SP KR) bu tto n la mp w ill li gh t d u rin g ha n ds-free op era ti on . †To recei ve i nt erco m c al ls w ith Hands-Free, the feature must be e na b le d.Tab l e 7 : Vo ic e A nn o u n ce MO DE BUTTON LAMP D ISPLAY TONE HEARD Voice Announce Hands-F reeRed VA-HF Mode Voice C all Al lowSingle bu r st Tone Ring No lamp l it Voice Ca ll Deny Single burst STA 2 14 CALL VOICE C ALL 211
Vo i c e M a i l 8 7 Vo ic e M ai l Description Wh en a v o ice ma il system is c on nec ted to th e DHS-Lvia SLT port s the operation of the voice mail system can be greatly enhanc ed by preprogramm ing digit co de st rings t hat al lo w the call er ent ering vo ic e mail t o be di ver ted to t he appr opriate m enu level.Thecodethatmustbeenteredmaybedifferentdepending on the call type (CO tr ansfer t o VM, intercom call to VM, et c.). The DHS-Lprovides 13 code string fields; including ICM PREFIX, XFR PREFIX, RECOR D DGT, ICM SUFFIX, XFR SUFFIX and DIS DGT. The DHS -La lwa y s s e nd s t he s ta t ion d ire c to ry nu mb e r to th e voic e mail sy stem fo r c al ls th at are fo rw ar ded to VM from Programming. Button Voic e Mail button i s used to ret rieve voi ce m ai l m essages, and wil l flash an LED indi cator w hen there are m essages. Op e rat i o n E XE CUTIVETELEPHO NE-- 1. Press [FEAT ] + [#] + [3]. 2. Press th e p rog ramm ab le b u tto n y ou wi sh to p rog ram fo r th e messa ge wa iti ng in di ca to r. 3. Press [ch g ]. The fo llo win g op tio ns di sp l ay : d ir a nd fea t. 4. Selec t [feat]. 5. Press [FEAT ] + [6] + [4]. 6. Press [save]. E NHANC EDTELEPHO NE-- 1. Press [FEAT ] + [#] + [3]. 2. Press th e p rog ramm ab le b u tto n y ou wi sh to p rog ram fo r th e messa ge wa iti ng in di ca to r. 3. Press [2].
88 Voice Mail 4. Press [FEAT ] + [6] + [4]. 5. Press [HOLD]. A co nfi rmati on to ne i s recei ved. Dialing Ratio Ther e ar e tw o V M D ia lin g Ra tio p a ra meter s th at ma y be programmed;TONETIMEandINT_DGT TIME. Defau lt The DHS -LTONE TI ME and INT_DG T TIME ar e set at 12 0 msec , and the adjust able r ange is from 60 - 150 msec. In t e gra ti o n Description An an ci lla ry v o ice ma il d ev ic e ma y b e co nn ect ed t o t he sy stem, and you can pr ogram a but ton for access to this featur e. In a dd iti on , th e b ut ton p rov i des a n in di ca ti on of v o ice mes s a ges wa it ing . Op e rat i o n When t he Voi ce Mai l system has messages for any station, the Vo ic e Ma il b u tto n w ill fla sh. The d isp la y a t Ex ecu tiv e K ey Telep ho nes w ill sho w: To r etri eve a v o ic e ma il messa ge: 1. Press the [Voice Mail] button or press the [reply] button on an Executive Key Telepho ne m odel. The syst em w ill di al the app ro pr iate n um bers (ac co rdi ng to p rog ramm ing ) to th e Voi ce M a i l s y s te m. 2. Di al you r passw ord. VM FROM MAILBOX REPLY
Vo i c e M a i l 8 9 Yo u m ay fo rwa rd c al ls to th e V oic e Ma il syst em u sing C a ll Forward and the Voice Mail Hunt Group number. Calls that you forw a rd to Vo ice Mai l w ill be fo rw ar ded to y ou r ma i lb ox . The person calling will hear your greeting and be prompted to leave a messa ge. On c e a messa ge i s left, the Vo ice Mai l sy stem wil l li gh t th e Vo ic e Mail b u tto n. The Voice Mail system must be programmed to light Voice Mail bu tt on s as fo ll ows . To t urn ON the lamp: 1. Dial [#] + [9] + [6]. 2. Dial station number. To t urn OFF th e la mp : 1. Di al [#] + [✳] + [9] + [6]. 2. Dial station number. Con dition s †Fo r p ro per op eratio n of th e Vo ic e Mail b u tto n, i t mu st b e pr og rammed (refer to “SLT Features and Operation”, “Message Waiting” ,andTable 9: SLT Feature Access Codes). †When an answer ing m ac hine is connec ted to t he system via a 2 Por t A nalog Adapter and In-Band (DTMF/Touch Tone) di gi ts mu st b e sen t to th e answer in g m ac hi ne t o c on tro l i ts functions, the SLT port must be programmed as type VM. †If n o V oic e Ma il bu tto n is p rog ra mm ed, i t wi ll d efa ul t to flex bu tt on 20 o n y ou r tel eph on e. Moni tor Description Simi la r t o a b a sic a n sweri ng ma c hi ne, y ou c an mo ni to r y ou r forw arded c alls at the telepho ne whe re they were fo rwarded duri ng the first few seconds after they are answer ed by a voic e ma il po rt. When you forward calls to voice mail, your telephone will alert you when a call is being answered at the voice mail.
90 Voice Mail Op e rat i o n When yo u hear the alert to ne (doubl e beep) w hi le on a c al l: 1. Pres s [ HO L D ] or di s con n ect [C L E AR] . 2. Press [FEAT ]. 3. Dial [6] + [4]. An Executive Telephone will display: 4. Press [yes]to monitor the caller leaving a message or [no] to retu rn to id le. 5. If [yes] is selec ted, the di spl ay c hanges t o: 6. Monitor m ode is est abli shed. You may then: †Retrieve the caller from Voice Mail by pressing [ans wer]. †Return to idle and allow the caller to continue le avi ng a me ssa ge by p re ssi ng [ exi t]. ENHANC EDTELEPHO NES-- To enabl e moni tor ing: 1. Di a l [1]. The MUTE la m p w ill li gh t. 2. Di a l [3] to a llo w t he c al ler to ex it . 3. Dial[1]to beconnectedtothecall. MONITOR VM CALL yes no When [yes ] or [ no] is s electe d, the caller continues to leave a mes sage, unaw are of the monitor feature operation. MONITOR MODE an s wer exit
Vo i c e M a i l 9 1 To d isa b le m on ito rin g: Dial [3]. The telephone returns to an idle condition. Con dition s †You may press [MUTE] while monitoring a call to be co nn e ct e d t o t he c a lle r. †When you answer a call the programmed Disconnect Digits Ta b le d ig its a re sen t t o t he v oi ce m ai l p or t. †Yo uwil lheart heal ert toner egardlesso fwhetheryour telepho ne is i dle or b u s y o r i n s p e a k e rp ho ne o r h a nd s e t mo d e. †When t he new t imer VM M ON TIM E expires t he o ppo rt unity to invok e t he featu re h as past. †The n ew t imer VM MON TIME i s a dd ed to the Ca ll Ha n dl in g categ or y of pro gram min g an d wil l all ow (10 /20/ 30/40 /60) seco nd d urati on to be pro g rammed . †When you use the VM Monitor feature, a conference is established bet ween yo ursel f, the vo ic e mail po rt assoc iated to the call, and the caller leaving the voice mail message. †If youare on a call when the VM Monitor alerttone signals you, youmay placethecallon holdtoenabletheVMMonitorfeature. †Yo u m a y ex it th e VM M on ito r mo de by h an g ing u p t he handset, pr essing [SPKR], or pressing [CLEAR]. †Yo u m a y m on ito r o nl y o ne ca ll at a tim e . The feature code may be program med on a program mable feature button. T he green lamp will flash fast to indicate that the Voice Mail Monitor f eature is ready.
92 Vo ice Reco rder Vo ic e Re co rd e r Description If y ou h a v e a n int egr at ed v oi ce ma i l syst em, th is fea tur e w ill al lo w yo u to r eco rd internal and external c onversatio ns. Wh en th e V oic e Rec ord er is ac tivated , a c on feren ce is est ab li shed bet ween th e ca ll a nd th e sy stem v o ice ma il gro up . Th e co nversati on is rec or ded in your voic e mail bo x when the featur e is en a bl ed. Op e rat i o n Du ri ng a co nversati on : 1. Press [FEAT ]. 2. Dial [6] +[7]. An Executive telephone will display: 3. O nc e th e Voi ce R eco rder co nn ect io n i s es ta bl is h ed, th e di spl ay w ill show: 4 . Di s a bl e th e f e at ure at a ny tim e by S te p s 1 a n d 2 a bo ve or b y pr essing a [programm ed feature but ton]. RE C O R DE R S ETU P RE C O R DI N G U se of this fe ature may be interpreted as a violation of f ederal, state orlocal laws, and an inv asion ofprivacy.Check applicable laws in your area bef ore using this f eature. You m ay program a button for this feature. During the set-up, the associated l amp for that button will l ight s te ady red. Whe n the connection is es tablished, the lam p wil l light s te ady green.