Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

in.nitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
SECTION 400STATION FEATURE OPERATION
400.1INTRODUCTION
The infinite Digital Key Telephone System has awide variety of features and flexible program-
ming, allowing each telephone user to program
his/her telephone to meet his/her own individ-
ual needs.
This section of the manual contains the operat-
ing instructions for Digital Key Terminals andincludes an illustration of the key telephone
used in the infinite Digital Key Telephone...

STATION FEATURE OPERATIONinfinite L!,Digital Key Telephone 
tON/OFF button enables you to make a
telephone call without lifting the handset.It turns the telephone on and off when
using the speakerphone.HOLD button enables you to place an 
out-
side caller on hold.OUTSIDE CALLS are announced by a tone
signal repeated every 3.2 seconds. The corre-
sponding outside line indicator will flash
slowly.
INTERCOM CALLS can be tone ringing or 1
announce. If it is voice announced, the rec.
ing station will receive...

infznitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
Table 400-l Digital Terminal Numbering Plan
100-195
420 [XXX]
421 [XXX]43 
[Cl438
44 
WI45 
WI499
55 
WI55 
WI56 
WI566
567 55 [U]
570 [BB]
571572 55 [U]
573
574
575
576 55 
[U]577 55 
[Ul578
f3 W=l
6Q
601602
603
604
620
621
622
623
624
625
626
627
628
629
631
632
633
[#]633
[ZZ]633
[OO]634
635
636
ma
638+0
ma
1~1+[71
IFwDl+[Bl
Station Intercom Numbers
Voice Mail enable MSG Wait
Voice Mail cancel MSG Wait
Call Park Location O-7...

STATION FEATURE OPERATIONinJinitem DVX I’Digital Key Telephone System
400.3ANSWERING AN OUTSIDE CALL
a. Lift handset or press ON/OFF button.
b. Press slow flashing outside line button, orLoop button. (If your telephone is pro-
grammed with Preferred Line Answer, youmay answer an outside line by lifting the
handset, or pressing the ON/OFF button.)
400.4PLACING AN OUTSIDE CALL ON
HOLD
a. If your system is programmed for ExclusiveHold Preference, press HOLD button once
for Exclusive Hold and twice for...

infmite” DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
For an agent to remove himself from the ACD
group as an active agent:
1.Dial the LOGOUT CODE [57 l] on the dial
pad,
orPress a pre-programmed* 
LOGOUT flex
button. 
LOGIN flex button LED will extin-
guish. When the agent logs out and re-
moves himself from the ACD group, an
ACD 
logout event is sent to the SMDR
port, if active.When an ACD agent has a 
LoginJZex button
programmed onto his station, that j&.xbutton can be used to Login...

STATION FEATURE OPERATIONWhile on a call, the agent:
1.Presses the pre-programmed CALL QUAL-IFY flex button, followed by the four-digit
qualify code. Enter a 
[%I to complete the
sequence. A short burst of con&nation
tone will be heard thru the keyset speaker,
if programmed.
Conditions:l The outside party will not hear the
(qyey code) account code being en-
*The qualify code uses the first four digitsof the account code. Therefore the ac-
count code record in the SMDR will
contain the qualify code in the...

infkitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
G. Supervisor 
Login/Logout Feature
The Supervisor 
Login/Logout feature pro-
vides a means for an supervisor to log intoone of the ACD groups and monitor calls.
1. Dial the 
LOGIN CODE [576] on the dial
pad, followed by the ACD group number
(5xx) that the supervisor is going to log
into,
or
Press a pre-programmed* 
LOGIN flex but-ton. (Flex button must have 
576+5xx pro-
grammed onto it.)
2.The supervisor enters his unique SUPER-VISOR...

infinite” DVX I’STATION FEATURE OPERATIONDigital Key TelephoneSystem
l Supervisor stations must be digital ter-
minals.
I.Supervisor Queue Status Display
The Supervisor Queue Status feature will
provide a means for an ACD supervisor to
view the status of their ACD group. This
display is an idle state display and will
prompt a Supervisor that a group is having
problems answering all their calls. The dis-
play will tell the supervisor how many calls
are in queue, how many agents are logged
into the ACD...

infhitem DVX I’Digital Key Telephone System
STATION FEATURE OPERATION
Conditions:l The ACD Group Members Status 
dis-
play will be updated at the time the code
is dialed.400.10 BACKGROUND MUSIC (Optional)
a. Dial 
[632] on the dial pad,
gess the pre-programmed* flexible but-
ton. (music is heard)b. Dial 
[632] on the dial pad again,
or
press the pre-programmed* flexible button
again, and music is discontinued.
c. When you pick up the handsetor
Press the ON/OFF button, music is discon-
tinued...

STATION FEATURE OPERATIONinfinite’“l DVX I’Digital Key Telephone System
To remove Call Forwarding:1. Lift the handset or press the ON/OFF
button.
2.Press the pre-programmed* FWD button.
Confirmation tone will be heard and the
FWD LED is extinguished.
*Refer to Sec. 400.37, Flexible Button
Assignment.
C.Call Forward - Busy
If you have been given the ability to forward
your calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the Call Forward Busy code [8] on...