Toshiba Voice Processing Vp100 Installation And Maintenance Manual

INTRODUtiTlON 
This chapter explains how Adaptive Integration enhances VP 100 operation by taking advantage of PBX/CO- 
provided call status and message indicator information. 
Topics discussed include: 
. How AI Enhances the VP 100. “- 
. 
Different Types of Adaptive Integration. 
. Called Party Status. 
. Called Party Identification. 
. Mailbox Features Available with Adaptive Integration.  

ADAPTIVE INTEGRATION 
Adaptive Integration (AI) enhances VP 100 operation beyond Standard DTMF Integration (see Standard 
DTMF Integration vs. Adaptive Integration in the previous chapter for a comparison). AI takes advantage 
of PBXKO-provided call status and message waiting indication functions implemented by some means 
, 
other than or in addition to DThlF mailbox digits prefixed to a call. Depending on the method a particular 
PBX uses to send call records and control indicators, the VP 100 may be...

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The impcrtance of the ability to process call records is that it directly affects the 
caller’s experience. From the caller’s point of view, all they have to do is call a 
number. If, for any reason, a call is unanswered and forwarded to the VP 100, 
subsequent system actions proceed based on the information in the cali record, 
without repetitious input from the caller. This decreases misdirected calls and 
. 
messages since the called number is only dialed once....

TYPES OF ADAPTIVE INTEGRATION 
There are several types of data exchange that the VP 100 can process to perform integation: 
. 
. 
. 
n 
Enhanced DTMF In-band signalling. 
RS-232C data link, including CO Centrex. 
Proprietary display set emuiation. 
Enhanced DTMF In-band Integration 
While Standard DTMF Integration processes DTMF mailbox digits prefixed to a call, Enhanced 
DTMF In-band integration enlarges the scope of the data exchange to full detailed call records. 
Enhanced DTMF In-band integrations...

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In the case of a direct call, the VP 100 answers with the Company Greeting corresponding to the trunk 
group the call came in on, if trunk group ID is provided in the call record. . 
\. 
n 
Calls placed to extensions from the Company Greeting are typically released to ringing. If DID 
service is available, calls may also be placed directly to extensions. In either case, on a busy or no 
answer, the call is automatically forwarded back to the VP 100 pilot number...

3. With this method of Adaptive Integration, the corresponding call record is sent b the CO or 
PBX 
over an RS-232C data link as a series of da= bits. Depending on the distance between 
the VP 100 and the PBXKO. modems and/or cablss are required. All ports can be placed in a 
single hunt group because the information in the call record determines how the call will be 
answered. 
If the call record contains trunk group ID. the VP’100 zxwers direct calls with the corresponding 
Company Greeting. 
On a...

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9.3 VP 100 SYSTEM RESPONSES FOR INTEGRATED CALLS 
The following shows the different responses possible Gth direct and for\varded calls when the systim is 
integrated. 
If the call record 
contains . . . And the call is . . . 
Called Party ID 
Direct 
- 
Forwarded l 
* l Mailbox greeting 
l Name and status 
l Mailbox and status 
Called Party Status’ 
Calling Party ID 
Internal 
External 
No Data4 (unidentified) - 
Logon prompt 
Quick logon 
Quick Greeting...

q Calling Party Identification 
With Calling Party Identification, the VP 100 distinguishes between direct and forwarded calls as well 
as between internal and external calls. if this information is provided by the PBX. In the following 
descriptions of integrated call processing. operation that has not been customized is described. 
q Direct Calls 
For direct calls. if the calling party’s identification is provided in the call record, the VP 100 
rPPnnnClC rl;ffPrPtl,r fnr ;nr.=rnll ?rvl +utPrnll PlllC...

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q Mailbox Features Available with Adaptive Integration 
Several mailbox features are enhanced or added by Adaptive Integration, as shown in the chart below. 
. 
hlailbox Features with Adaptive Integration 
Feature 
?.1? 
Auto-Transfer 
Description 
persmg _~~~~skm~ 
Optional - Automatically transfers 
callers to assistance when an extension 
is unavailable. 
Configuration 
COS, 
Maildbx Option 
LNFORMATION 
Table 
Quick Logon to 
hlailbox Do not have to enter...

_ 
10 
CENTREX SMDl/Sl/jSl 
ADAPTIVE INTEGRATION . 
l ‘- 
Chapter Contents 
Section Description 
Page 
10.1 Centrex SMDI Operation.. ............................................................................................................... 10-I 
10.2 Centrex SMDI Limitations ............................................................................................................... 1 C--i 
10.3 Centrex Configuration ........... ....