Toshiba Strata Dk14, Dk40i, Dk424 Programming Manual

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/996-45
Automatic Call Distribution
No
Yes
Yes
NoYes Yes Yes
Yes
No
YesNo
Yes
Or
OrOrOr
OrOr
End of ACD Shift Conditions
Ring idle agent
Is 
destination busy?Is 
destination busy?Is an agent 
ACD Call   button idle 
in the group?
Are  all 
agents Busy or in the 
After Call Work 
Mode? Supervisor presses End of ACD 
Shift button.
CO lines that normally route to the ACD group will only route to...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
6-46Strata DK Programming 5/99
No
Yes
Yes
NoYes YesLED 04 OFF
LED 04 ON
Yes
Yes
No
YesNo
Yes
OrOrOr
All agents in ACD group are unavailable when a call is transferred to the group from a station or Auto Attendant, or 
routed to the group directly by Programs 14-0 or 
*09.
Ring idle agent. Is 
destination 
busy?Is 
destination 
busy?Is an 
agent    ACD Call 
button idle in the 
group? Is LED 04 
in Program 10-4 
turned...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/996-47
Automatic Call Distribution
Yes
NoYes Yes
YesYes
Yes
No
OrOrOr
An ACD call routes to an idle agent telephone, but it is not answered when it rings.
0880
Talk on ACD call.
Ring idle agent 
ACD Call    button. Is 
destination 
busy?Is 
another agent 
idle?Does agent 
answer ACD Call  
button before ring agent 
timer expires?
Is an 
agent ACD Call 
button idle in the 
group?
CO lines that...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
6-48Strata DK Programming 5/99
Yes
Start: call enters queue from ACD Flowchart 6-1.
No
No  
Continue
Yes, overflow
point 1.
No, send
continuous 
music.Yes, continue to repeat
announcement/music. Caller continues to hear 
music source.Has the     
Program 11-51 music timer 
expired?In Program 14-5, set the overflow 
point data to “1” and set the desired 
overflow destination.
The call will attempt to overflow per 
ACD...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/996-49
Automatic Call Distribution
Yes
Start: call enters queue from ACD Flowchart 6-1.
No
Yes
No
No
Continue
Yes,
Overflow
Point 2
Repeat second
announcement
and music only. Caller is connected to second announcement port. 
This port is assigned in program 14-33 (not 
Program 14-32).Has the Program 
11-51 music timer expired?
Caller continues to hear 
music source.Caller continues to hear...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
6-50Strata DK Programming 5/99
Yes
Start: call enters queue from ACD Flowchart 6-1.
No
Yes
No Caller is connected to second announcement port. 
this port is assigned in Program 14-32 (not 
Program 14-33). Caller continues to hear 
music source.Has the
Program 11-51
music timer expired?
Caller continues to hear 
music source.Has the
Program 11-52
music timer
expired? Caller is connected to first announcement port....

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK Programming 5/996-51
Automatic Call Distribution
Start: call enters queue from ACD Flowchart 6-1.
Yes No
No
No
Yes
Overflow
point 3
Yes
Yes
No3rd only
1st, 2nd, and 3rd2nd and 3rd
Caller is connected to 2nd announcement port. 
This port is assigned in Program 14-32.In Program 14-35, set the 
repeat announcement data to 
“2”.
In Program 14-35, set the 
repeat announcement 
data to “3”.
In Program 14-5, set...

Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
6-52Strata DK Programming 5/99 

Strata DK Programming 5/997-1
ISDN
ISDN7
This chapter provides you with an overview of Integrated Systems Digital Networking (ISDN) and 
provides step-by-step instructions to fill in the ISDN record sheets. Included is an overview of 
system and trunk programming for ISDN.
System Programs Overview
System programming for ISDN has some commonalities with T1 programming. ISDN 
programming follows two different paths, depending on whether Basic Rate Interface (BRI) or 
Primary Rate Interface (PRI) is being...

ISDN
System Programs Overview
7-2Strata DK Programming 5/99
Flowchart 7-1 ISDN System Programs
äTo record and enter the data for ISDN system programs
1. Run Program 03-Assign the RPTU (PRI) PCB slot position as type 79. (See “Program 03 for 
DK424 – Flexible PCB Cabinet Slot Assignments” on Page 3-6.) Assign the RBSU without 
the RBSS piggy-back board as type 77 and the RBSU with the RBSS piggy-back as type 78.
2. For BRI, run Program *60 to assign each circuit for CO line (TE) or Station (NT)...