Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-79
Peripheral Installation
©Program 03: An RRCS (-4, -8 or -12) must be installed on the DK40i or DK424 RCTU for the 
system to interpret DTMF tones generated by the CO. Use this program to tell the system that 
the common control unit is equipped with an RRCS.
Important!RKYS must also be installed on RCTU, RKYS does not need a Program 03 (or any 
other) program assignment.
©Program 25-1: If there are no RRCS circuits or announcement devices...

Peripheral Installation
Auto Attendant
10-80Strata DK I&M    5/99
40 seconds: LED 16 = OFF. LED 17 = OFF.
150 seconds: LED 16 = OFF. LED 17 = ON.
350 seconds: LED 16 = ON. LED 17 = OFF.
Ground start lines disconnect automatically with this timer.
©Program 15: Selects Automatic Release (AR) on Voice Mail, AA or voice calls. This will 
provide automatic release (if the calling party disconnects) without waiting for the safeguard 
timer in Program 10-3.
Built-in Auto Attendant Installation
The built-in Auto...

Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-81
Peripheral Installation
Figure 10-42 Announcement Device Block Diagram
DK424 Built-in Auto Attendant ACD Applications
The DK built-in Auto Attendant can function with Automatic Call Distribution (ACD) groups in 
two ways (see Flowchart 10-1 and text below):
©The DK built-in Auto Attendant can function to answer calls and send them to selected ACD 
groups when the caller dials the digit assigned to an ACD group.
©A call that is waiting in...

Peripheral Installation
Auto Attendant
10-82Strata DK I&M    5/99
Digital Announcer Auto Disconnect
The DK built-in AA automatically disconnects digital announcers immediately after the caller(s) 
dials a digit and are routed to a selected destination. Thus, the announcement device does not have 
to play to the end before it is released. This feature requires a digital announcer that can recognize 
a 100 milliseconds open circuit on the (RSTU2, RDSU/RSTS) loop and hang-up when it detects 
the open on the...

Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-83
Peripheral Installation
Flowchart 10-2     Built-in Auto Attendant Flowchart (continued)
Answer
Talk
Auto Attendant Routes Call (Program 09):
*Camp-On Timer 
(Program 26) 
(011-999S)
Caller Receives Music-On-Hold or Ring Back Tone 
per Program 10-3, LED 15 When Auto Attendant 
Routes Call
Camp-On Beep 10 IPS Fast LED 
Flash LCD Camp-On Display
Ring DN for 16 
Seconds1
Dial Idle DN
Busy Station Becomes Idle
16 Second No Answer 1
NoteIf the...

Peripheral Installation
Multiple PIOU, PIOUS, RSSU Installation
10-84Strata DK I&M    5/99
Non-built-in Auto Attendant
Alternatives to using the Strata DK built-in AA feature, are voice mail systems, such as Toshiba 
Stratagy or VP, with an AA feature and non-voice mail AA as a stand-alone device.
Non-built-in Auto Attendant Programming
The Auto Attendant programs described in “Built-in Auto Attendant Basic Call Sequences” on 
Page 10-78 do not apply to the Non-integrated AA feature sources, but Strata...

Peripheral Installation
Multiple PIOU, PIOUS, RSSU Installation
Strata DK I&M    5/9910-85
Figure 10-43 Multiple PIOU/PIOUS (Remote Maintenance, MIS for ACD, RS-232 Voice Mail Integration)
RS-232 (DB-25 or DB-9)4 Serial Port
TTY Jack
SMDR2 JackMaintenance Interface
Program 03
Code 41
3
DK424ACD/MIS
Personal Computer
TTY Jack
SMDR2 JackMIS for ACD Interface
 (DK424 Only)
Program 03
Code 42
3
Voice Mail Device
TTY Jack
SMDR2 JackRS-232 (SMDI or Toshiba 
Proprietary) for VM Interface
Program 03
Code 43
3...

Peripheral Installation
Enhanced 911 Service (E911)
10-86Strata DK I&M    5/99
Enhanced 911 Service (E911)
The Toshiba Strata DK forwards 911 and 9+911 calls to designated ports to interface with external 
third party adjunct translation equipment designed to handle them. The Strata DK provides up to 
two QSTU2, KSTU2 or RSTU2 ports (standard telephone ports) to receive these calls and send 
them to the third party E911 adjunct equipment along with the specific directory number of the 
emergency calling...

Strata DK I&M 5/9911-1
DK424 ACD Installation
DK424 ACD Installation11
This chapter includes information on the Automatic Call Distribution (ACD) and Management 
Information System (MIS) for:
©Strata DK424 systems (applies to all common control units except the RCTUA)
©ACD and MIS are not available to the Strata DK14 and DK40i
Included in this chapter are installation instructions, ACD programming procedures and record 
sheets.
NoteOnly qualified service technicians and system programmers should install...

DK424 ACD Installation
Installation
11- 2Strata DK I&M 5/99
The Strata DK System provides many ACD functions and custom keys on for Toshiba DKT2000-
series telephones. For instance, the ACD Supervisor can monitor calls and assist Agents through 
use of an LCD telephone, programmed especially for the Supervisor which shows ACD Agent and 
Group information. Telephone instructions are provided in the Strata DK ACD Supervisor Guide
 
and Agent User Guide. 
Figure 11-1 ACD Call Handling Example
Installation...