Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Strata DK I&M    5/9913-1
Computer Telephony 
IntegrationComputer Telephony Integration13
This chapter gives you information about Computer Telephony Integration (CTI). Currently, it 
includes procedures for using a Personal Computer Interface Unit (RPCI-DI) for Telephony 
Application Programming Interface (TAPI) running under both Microsoft® Windows® 95, 
Windows 3.1 and Windows 3.11 for Workgroups.
About Strata DK and TAPI
The Telephony Specification was jointly developed and copyrighted by Intel® and...

Computer Telephony Integration
StrataLink and TAPI Service Provider for Windows 95
13-2Strata DK I&M    5/99
StrataLink and TAPI Service Provider for Windows 95
Step 1: Remove Previously Installed DKT TAPI Service Provider 
Applications
1. Click on the Start Button, 
Settings, then Control Panel.
2. Double click on the 
Telephony Control Panel 
icon.  
3. Highlight the Toshiba DKT 
TSPI. Click Remove.
4. A confirmation box asks if 
you want to remove the 
driver. Click Yes.
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Computer Telephony Integration
StrataLink and TAPI Service Provider for Windows 95
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Computer Telephony 
IntegrationStep 2: Install TSPI and/or StrataLink Packages
1.From the Windows’ Start button, select Run. 
2. Enter A:\Setup.exe
, then  
follow the Installation Wizard 
instructions. 
3. When the Package Selection 
menu appears, select the 
appropriate option to install 
either software package or both 
software packages 
(recommended).
4. When the Automatic Startup 
menu...

Computer Telephony Integration
StrataLink and TAPI Service Provider for Windows 95
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Step 2: Initialize StrataLink and the TAPI Service Provider
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To initialize StrataLink and TAPI Service Provider
1. Press the Windows Start button, 
select Programs, StrataLink, 
and StrataLink.
2.Click “Enable TAPI”.
The light above this box will be red at first, then yellow 
as the TAPI Service Provider is initialized, and finally 
green when initialization is complete.
3. Press Driver Setup to...

Computer Telephony Integration
StrataLink and TAPI Service Provider for Windows 95
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Computer Telephony 
Integration
Toshiba recommends the following assignments:
Table 13-1 DK Button Definitions:
9. Click on Configure Keys to 
define the functions assigned to 
each of the telephone buttons.
10. Select a button.
11. Choose a function from the list.
12. Name the button to match the 
name on the telephone. Repeat 
for each button to be used (see 
table).
NoteStrata Link uses the...

Computer Telephony Integration
Using StrataLink for CTI Connections
13-6Strata DK I&M    5/99
Using StrataLink for CTI Connections
This section provides important general information on StrataLink and how it operates. For 
specific instructions on using StrataLink with a given software application, see the Application 
Notes for that software.
Many Windows-based Computer Telephony software products either do not have a TAPI 
compliant version of their product, or need the additional capabilities of a...

Computer Telephony Integration
Using StrataLink for CTI Connections
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Computer Telephony 
IntegrationStrataLink has three basic functions. It:
©Accepts events from the telephone, applies filtering rules and conditions, and causes actions to 
take place in the application
©Provides for outbound calling and call control from the application
©Provides tools for testing the interface and debugging or monitoring the call events
Incoming Call Events
Using Windows TAPI, StrataLink...

Computer Telephony Integration
Using StrataLink for CTI Connections
13-8Strata DK I&M    5/99
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To install and set up StrataLink
1. Load the software by inserting Disk 1 in the floppy disk drive, and from Windows, selecting 
Run…
, typing A:\Setup.exe
 and pressing Enter
.
2. Follow the instructions for installation.
3. Start StrataLink, enable TAPI and wait for the green light that indicates a communication link 
with the TAPI Service Provider was successful.
4. Press Driver Setup to configure the...

Computer Telephony Integration
Using StrataLink for CTI Connections
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Computer Telephony 
IntegrationIncoming calls with Caller ID need to have the telephone number in a specific format for the 
lookup function to work. Caller ID and ANI numbers are received from the telephone network as 
10 digits. Many databases store the numbers in a more readable format using punctuation formats 
by inserting hyphens, parenthesis, and spaces. 
StrataLink provides a method for defining the...

Computer Telephony Integration
Using StrataLink for CTI Connections
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Telephone System Events
Trigger Rules and Conditions
The Trigger Rules are established by the installer or user so that specific Actions can be performed 
when an event occurs. The Triggering event can be any number of things (e.g., Call Ringing, Call 
Connected, Call Holding, or Call Cleared). See Figure 13-5.
Figure 13-5 Trigger Rules
The existing Trigger Rules can be displayed, edited, deleted or new rules...