Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M    5/9913-11
Computer Telephony 
IntegrationAdd/Change a Trigger Rule
When adding or changing a rule, Filters and Conditions fields display on the Add/Change Trigger 
Rule screen (see Figure 13-6):
Figure 13-6 Add/Change Trigger Rule
Filters
When the triggering event occurs, it may need to pass specific filters or conditions before the 
Action is performed. The Filters (see Figure 13-6) are:
©Caller ID – required/not...

Computer Telephony Integration
Using StrataLink for CTI Connections
13-12Strata DK I&M    5/99
Actions and Parameters
Actions are set up by the installer to perform a specific function (e.g., Screen Pop Goldmine, Pop 
Telemagic, or Beep My Pager). These Actions can then be used as part of a Trigger Rule and 
performed when a specific event occurs. The existing Actions can be displayed (Figure 13-7), 
edited, deleted or new Actions added.
Figure 13-7 Add/Change Actions
Important!Deleting or adding Actions...

Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M    5/9913-13
Computer Telephony 
IntegrationAction Name – Every event Action has a “Name” that you should set to describe the result the 
action, such as “Beep My Pager.” This name is used in the Trigger Rules.
Ty p e – Select the Action to be performed from the pull-down menu. Each Action has one or more 
parameters that must be provided by the user/installer. These parameters often contain “tokens” 
that enable the...

Computer Telephony Integration
Using StrataLink for CTI Connections
13-14Strata DK I&M    5/99
TeleMagic Link
The TeleMagic program (from Telemagic, Inc.) communicates with StrataLink via a special link 
called TeleMagic. The TeleMagic Link appears automatically each time StrataLink is accessed and 
provides a means to set up and monitor communication between the two programs.
Important!For this link to operate, the TeleMagic program must be loaded and operational. 
If you select Auto Activate Link (see...

Computer Telephony Integration
Using StrataLink for CTI Connections
Strata DK I&M    5/9913-15
Computer Telephony 
Integrationinterrogated and used as the Appearances by StrataLink. Whenever you make configuration 
changes to the TAPI Service Provider, it is recommended that you exit and restart StrataLink.
The Display section on the screen is the display found on the phone. This information is not 
normally shown and can be activated by pressing Alt+O (See Figure 13-11).
Figure 13-11 StrataLink Main...

Computer Telephony Integration
CTI Application Bulletin Contents
13-16Strata DK I&M    5/99
CTI Application Bulletin Contents
The list below gives you the current application bulletins available for understanding, installation 
and operation of third-party software applications with your Toshiba telephone system.
As you get future updates and new bulletins, simply replace older ones with the updates and/or add 
the additional bulletins. Updates and additions that may affect the list below will also...

Strata DK I&M 5/9914-1
ISDN Interfaces
ISDN Interfaces14
This chapter covers information on the ISDN Primary Rate Interface (PRI) and Basic Rate 
Interfaces (BRI).
PRI and BRI Overview
©PRI is available on DK424 Release 4.0 systems with RCTUBA3/BB4, C3/D4, and E3/F4 
processors; but unavailable for any other Strata DK systems or processors.
For PRI services, the Strata DK424 uses an RPTU PCB to connect to a Public Switched 
Telephone Network (PSTN) PRI line using a UL listed Channel Service Unit (CSU) in...

ISDN Interfaces
PRI and BRI Overview
14-2Strata DK I&M 5/99
For BRI U services, the Strata DK424 uses an RBUU PCB. The RBUU provides two BRI U 
circuits that connect directly to PSTN BRI lines; or, on the station side, connect to:
©U-type ISDN telephones and Terminal Equipment (TE-1-U)
©U-type Terminal Adapters (TA-U) with non-ISDN devices
Each TE-1-U and TA-U device can support voice and/or RS-232 switched-circuit data 
depending on the device (see Figure 14-1). The station-side BRI U circuits are...

ISDN Interfaces
RPTU Interface Unit
Strata DK I&M 5/9914-3
ISDN Interfaces
RPTU Interface Unit
System:DK424 Release 4.0
Circuits per PCB:24 channels
Interfaces with:ISDN PRI
Older Version(s):none
The DK424 Release 4.0 system supports the RPTU according to the common control units resident 
in the system.
NoteThe RPTU cannot be installed in a system operating with the RCTUA4.
The RPTU requires installation of a customer-provided CSU in most locations of the U.S. Refer to 
“CSU Requirements” on Page 14-3...

ISDN Interfaces
RPTU Interface Unit
14-4Strata DK I&M 5/99
The CSU is transparent to data, clock, and framing. It acts as a repeater, not a controller, for 
timing. The CSU also acts as a signal regenerator and must be able to perform loop-back tests and 
maintenance to both the network and DK RPTU. The CSU is the same type as used for T1 circuits 
although it performs the function as NT1 for PRI ISDN in the ISDN reference model as shown in 
Figure 14-1.
Slot Assignments
Up to eight RPTU PCBs can be...