Toshiba Strata Ctx Dkt/Ipt Telephone User Guide

							Advanced Operation
Override Calls
Strata CTX DKT/IPT Telephone     04/0347
3. Press  or 34   again to reconnect to the second caller. You can 
toggle as often as you choose. If you do not want the first caller to hear your 
conversation with the second caller, cover the mouthpiece of your handset.
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to 
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed 
for each station to be two muted rings only or continued muted rings until the call is 
answered. This option applies to the station receiving the muted ring. The muted ring 
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤To use Busy Override
➤After reaching a busy station, press %. A muted tone is heard at the busy station, 
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a 
station in DND mode to indicate that a call is coming in. Your telephone may be 
programmed to block DND Override from other telephones. Your station’s LCD 
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND 
Override.
➤To use DND Override
➤After reaching a station in DND mode, press %. A tone signal is heard at the DND 
station, indicating a call is coming in. On your station, the LCD shows the station 
number you have overridden.
Your LCD displays 
DND OVR DENY, if the station you called denies DND 
Override. 
						

							Advanced Operation
Override Calls
48Strata CTX DKT/IPT Telephone     04/03
Executive Override
Executive Override enables you to enter an established conversation. Your telephone 
can also be programmed to block Executive Override from other telephones.
➤To perform Executive Override
➤After reaching a busy station, press +
...or, if you have an LCD telephone, use the OVRD Soft Key. 
You enter a conference with the busy station and the party to whom he was talking. 
The called parties may hear an optional tone signal prior to your entering the 
conversation. 
Your LCD displays 
EXEC OVR DENY, if the station you called denies Executive 
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a 
particular telephone by entering a pre-determined account code.
➤To use Destination Restriction or Traveling Class Override
1. Press 

. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number. 
						

							Advanced Operation
Paging
Strata CTX DKT/IPT Telephone     04/0349
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of 
privileges to one associated with the override code. When the call is terminated and 
another is attempted from the same station, the original COS is applied. This allows 
selected users to override restrictions that are placed on any telephone in the system.
➤To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press 
 !  + 
. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security 
reasons, the override codes are only available on a selected basis. See your CTX 
System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another 
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up 
to three stations can be connected to a CO line). You can also use this feature if the 
station that is already connected to the CO line is in the Privacy Release mode. 
Station users with 
5()
 can allow stations with the shared button 
appearance to enter their conversations, even if the station entering the conversation is 
not programmed for Privacy Override. (see “Privacy” on page 51.)
Paging
Station users can make page announcements to telephones and external speakers. 
Check with your CTX System Administrator to find out the zone numbers for various 
paging groups. 
➤To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up. 
						

							Advanced Operation
Paging
50Strata CTX DKT/IPT Telephone     04/03
➤To make a Group Page
➤Press 	 and enter the Group number (01~16)
...or press extension + 

+ and enter the zone number. 
Answering a Page
➤To answer a Group Page, lift the handset off-hook, press extension + 

+and 
enter the Group number. 
➤To answer an External Group Page, lift the handset off-hook, press extension + 


+and enter the Group number. 
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.” 
Stations are assigned to the “All Call Page Group” in system programming.
➤To make an All Call Page
1. With the handset off-hook, press 
&



	
...or extension + 
+. This pages all telephones in the All Call Page Group but, 
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤To answer an All Call Page
➤Lift the handset off-hook, press extension + 

+.
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and 
external paging devices.
➤To make an Emergency Page, lift the handset off-hook, press extension + 
+.
➤To make an Emergency Page to a group, lift the handset off-hook, press extension 
+ 

+- and enter the Zone number. 
						

							Advanced Operation
Privacy
Strata CTX DKT/IPT Telephone     04/0351
Privacy
Privacy controls the ability of more than one person to use the same extension or CO 
line at the same time. Privacy applies to multiple appearances of extensions, Phantom 
extensions, outside Lines and outside Line Group buttons. The application of Privacy 
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with 
an appearance of the line on which you are talking cannot intrude unless that 
telephone has been programmed for Privacy Override. In that event, the other 
telephone may enter and leave the conversation at will. If all users are provided with 
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 
5()
 and/or a 5(

 button. On a normally private telephone, 5()
 allows other 
appearances of you line to join the conversation. On a normally non-private telephone, 
	
	
 allows you to exclude others. The Privacy condition may be 
toggled at any time during a conversation. At the end of the conversation, the line’s 
privacy condition returns to its original state.
➤To use Privacy Release
➤While on a CO line call, press 5()
. The LED lights red. The 
outside line flashes at all appearances. When another station user enters the outside 
line call by pressing a common outside 
, the Privacy Release LED turns Off. 
To add a third station, press 
5()
 again; the process repeats.
➤To set/cancel Privacy
➤Press 5( to set privacy. The LED lights steady red. Others are 
blocked from entering your outside line calls when they press a common 

...or press 5( again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
➤To redial the last number, press )
 or 
. 
						

							Advanced Operation
Speed Dial
52Strata CTX DKT/IPT Telephone     04/03
Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial 
sequences can include telephone numbers, authorization codes, passwords feature 
activation codes and pauses. Speed Dial may be used to originate a call or invoked 
after a call is established. There are two types of Speed Dial: 
St a ti on – Your CTX System Administrator allocates a block of up to 100 personal 
speed dial numbers in increments of 10 per telephone. You can create and change 
these numbers from your own telephone. You have exclusive use of them. If you 
have a DKT3014 large display telephone and want your named station speed dial 
numbers to appear on the display, see your CTX System Administrator.
System – All telephones in your system can share a list of up to 800 System Speed 
Dial numbers under the exclusive control of the CTX System Administrator. In 
some cases, System Speed Dial will allow you to reach numbers that you would 
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial 
6
...or press 

 on a DKT3000-series telephone
...or press the 

/
 feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers 
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.  
						

							Advanced Operation
Speed Dial
Strata CTX DKT/IPT Telephone     04/0353
Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming 
Mode, Access Codes and through system programming by your CTX System 
Administrator.
➤To store a Station Speed Dial Number using User Programming Mode
1. Press 

- to enter User Programming Mode. The LCD shows “USER PROG 
MODE.”
2. Press the fixed 


 button or the Speed Dial feature button. The LCD shows 
“SPEED DIAL MODE.” If this display does not appear, see your CTX System 
Administrator to determine if Speed Dialing memory is assigned to your 
telephone.
3. Press 
. The LCD shows “INDEX NUMBER.”
4. Enter the two digits which, combined with the 
, form the Station Speed Dial 
Number. 
Example: Entering 
 would result in storing Station Speed Dial Number . 
The LCD shows this number in the upper left corner. If there is already a number 
stored, it appears below the Speed Dial Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions 
are given below for more complex dialing strings, usually telephone numbers. 
6. Press the fixed 


 button or the Speed Dial feature button. The LCD shows 
“DATA PROGRAMMED.”
7. If you want to enter another number, press the fixed 


 button or the Speed 
Dial feature button. The LCD shows “SPEED DIAL MODE.”
8. Pressing 


 or the Speed Dial feature button again toggles you between User 
Programming and Speed Dial mode. Lift and replace the handset to exit User 
Programming altogether.
➤To store a Station Speed Dial Number using an Access Code
1. Dial 

. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and 
you hear Entry Tone. 
						

							Advanced Operation
Speed Dial
54Strata CTX DKT/IPT Telephone     04/03
NoteSelected telephones may have the ability to change System Speed Dial 
numbers. Follow this procedure but specify a System Speed Dial number 
(200~999) instead.
3. Enter the destination digits, then press 

. The LCD shows “SPEED DIAL” + the 
Speed Dial Number + destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with 
Step 1.
CTX System Administration
The third method of storing station Speed Dial numbers is via your CTX System 
Administrator, who can establish your Station Speed Dial number through 
administrative software and associate a name with it. This name is used by the 
Directory Dialing feature of DKT3014 large display telephones.
Advanced Speed Dial Operation
Special Characters
Speed Dial Numbers may include ~, 
, 
 and Pause. When using the Access Code 
input method (see above) it is also necessary to use 

 to indicate you have finished 
entering the destination number. This creates 14 functions to be input from the 12 
buttons on the dial pad.
Long Speed Dial Numbers
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 
digits. If you exceed 32 digits, the excess are stored in the next higher area and 
consume the next sequential Speed Dial Number. 
You can dial the entire string by entering the original Speed Dial Number and all digits 
will be sent, including those in excess of 32. If that were Speed Dial Number 100, 
Number 101 would no longer be available. You are not prevented from storing a new 
Number 101 but, if you do, Number 100 will be shortened to 32 digits. 
						

							Advanced Operation
Tone/Pulse Dialing
Strata CTX DKT/IPT Telephone     04/0355
The numbers are defined in Ta b l e  5:
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines 
programmed for rotary dial pulses. This feature enables you, while on these lines, to 
switch to tone dial to access remote equipment (such as an answering machine) 
requiring touchtones.
NoteWith ISDN calls, when /


 is pressed, all of the digits entered 
after that point will be sent with touchtones. 
➤To  c h a n g e  To n e  D i a l i n g
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 
/


. Although the outside line is 
programmed for rotary dial pulses, access the outside line and dial the telephone 
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial 
pad. The feature is cancelled when the call is completed.
Table 5 Dial String Characters
EntryMeaning
a0~9
End of Speed Dial Number when entering via access code (


Escape. “
” functions as an escape key indicating that the number immediately 
following represents something exceptional. When 

 is used as an escape character, it 
consumes one Speed Dial digit. Entering 

 to insert a seven-second pause would 
use two of 32 characters.

a
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional 
pause escape sequences. For example, to insert a 17-second pause, enter 


. The 
display of a pause in the Speed Dial Number shows a “P” without specifying the 
duration. In this example, you would see “PP.”


 



 
						

							Advanced Operation
Voice Mail - Direct Transfer
56Strata CTX DKT/IPT Telephone     04/03
Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first 
ringing that person’s telephone. 
➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press 
 !. You hear feature dial tone.
2. Enter 

. You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then 
press 

. The call transfers immediately and your extension becomes idle.
Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES (including the Stratagy 
iES32) Voice Mail Soft Keys. Once your telephone is connected to your Stratagy ES 
voice mailbox, the LCD displays the Stratagy ES Main Menu options shown in Ta b l e  
6 below.
You are then able to perform many of the standard Stratagy ES voice mail functions 
using the Soft Keys on your telephone. Ta b l e  7 shows a sample of some of the 
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice 
Processing User Guide.
Table 6 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones
DKT 3014 SDL
DKT 3010 SD
DKT 3020 SD
IPT1020 SDDKT 2010 SD
DKT 2020 SDVoice Mail Functions
PLAY MSGS PLAY PLAY Play Messages
SEND SEND SEND Send Messages
MANAGE MBX MGMT MGMT Manage Mailbox
EXIT
Exit Mailbox
HANGUP QUIT
Disconnect from Stratagy ES