Toshiba Strata Ctx Dkt/Ipt Telephone User Guide
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User Programming Feature Codes Strata CTX DKT/IPT Telephone 04/0377 Speed Dial Register Station (00~99) + Index Number (00~99) System + Index Number (000~099) + Index Number (100~199) + Index Number (200~299) 6 + Index Number (300~399) + Index Number (400~499) + Index Number (500~599) 6 + Index Number (600~699) 6 + Index Number (700~799) Start Application Substitution of Dial “” Substitution of Dial “” Travelling Class Override Enter Code Change Code + Index Number + old Code + + new Code + User Programming Mode Voice Mail (VM) Direct Transfer to Voice Mail + Ext. Number Volume Control - Beep Volume Control - Ringing Table 11 Feature Access Codes (continued) FeatureFeature Access Code Sequences
User Programming LED Indicator Details 78Strata CTX DKT/IPT Telephone 04/03 LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Table 12). Table 12 LED Indicators LEDYour Station (Green)Other Station (Red) Interval Rates Extension In-Use (access outside line)2 seconds On, 1/8 second Off — 1/8 second On/Offsteady Incoming Call (while ringing)1 second on at 10 pulses/ second —1 second Offone second On/Off Hold (outside line) If using , the hold indication is only at the station that places the call on hold.4 pulses/second for 1/8 second On/Off1/2 second On/Off Hold – Consultation (during consultation/transfer to another station)10 pulses/second steady Hold – Exclusive (outside line) 10 pulses/second steady Hold – Recall (when held call recalls your idle station)1 second at 2 pulses/second, 1 second at 10 pulses/secondflashes Hold – Exclusive Recall1 second at 2 pulses/second, 1 second at 10 pulses/secondsteady Internal Call (while station ringing)Your extension button flashes 10 pulses/second—1 second Off[SDN] red flashing or green ringing Busy Station Transfer (outside call transferred to your busy station from a designated station or AA)4 pulses/second, 1/8 second On/Off3/4 second on, 1/8 second Off After disconnecting first call... 10 pulses/second 2 pulses/second Conference10 pulses/second steady
Strata CTX DKT/IPT Telephone 04/0379 DADM/DSS Console6 This chapter provides an overview of the following two optional units and describes the features, buttons and associated LEDs. It describes the various models for the following two types of units. Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital telephones. Up to two DADMs can be connected to a telephone. Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital telephone. Available for system operators who do not have an attendant console.
DADM/DSS Console DADM 80Strata CTX DKT/IPT Telephone 04/03 DADM Digital add-on Modules (DADM) can be connected to 3000-, IPT, and 2000-series telephones to provide additional buttons. Certain models are not interchangeable. The DADM3120 works with the DKT3000-series telephones and the IPT1020-SD. The DADM3020 works with 3000-series telephones only and the 2000-series telephone requires a 2000-series DADM. The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks similar and has the same functions. Buttons and LEDs The DADM3120 and DADM3020 essentially look and operate the same way, each providing 20 feature buttons to their respective telephones. These flexible feature buttons can be assigned as CO line, Directory Number, DSS, One Touch Speed Dial or any other flexible feature. Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone’s 10 or 20 buttons. Each DSS button and button has an LED that provides a status of the outside line or station assigned to it. The DSS button acts like a speed dial button to a specific extension. A station or line shows steady red when in use by others; green when in use by the DADM. A DSS LED will flash red while making a call and turn intermittently green once connected. An outside Line LED is green when the outside line is in use by the DADM console user. It is red if it is in use by another telephone user. NoteButton numbers in the figure to the right are examples only. First DADM Second DADM 2038 209 208 207 206 205 204 203 202 201 200219 218 217 216 215 214 213 212 211 210229 228 227 226 225 224 223 222 221 220239 238 237 236 235 234 233 232 231 230
DADM/DSS Console DSS Console Strata CTX DKT/IPT Telephone 04/0381 DSS Console The Direct Station Selection (DSS) console operates alongside of a digital telephone to provide 60 additional buttons. The 3000- series telephone requires a 3000-series DSS; the 2000-series telephone requires a 2000- series DSS. A DDSS3060 example is shown right. The DDSS2060 (not shown) looks similar and has the same button/LED functions. NoteThe IPT1020-SD does not support a DSS console. The 60 flexible feature buttons can be assigned as CO line, extension, DSS, One Touch Speed Dial or any other flexible feature. The DDSS3060 console uses dual red and green LEDs to show call and feature status. NoteButton numbers in the above figure are examples only. DSS Buttons DSS buttons can appear on both the DADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station. The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call, or when the associated station is idle, but all appearances of the station’s extensions are busy or in-use by other stations. When the associated DSS button is in the Do Not Disturb mode, the LED blinks red at a slow rate. DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations. The LED colors described in this section apply to the DADM3020 and DDSS3060. Described Flash conditions apply to all DSS console models and the DADM. 209 208 207 206 205 204 203 202 201 200219 218 217 216 215 214 213 212 211 210229 228 227 226 225 224 223 221 221 220239 238 237 236 235 234 233 232 231 230249 248 247 246 245 244 243 242 241 240NT AC 257 256 255 254 253 252 251 250 2039
DADM/DSS Console DSS Console 82Strata CTX DKT/IPT Telephone 04/03 Calling a Station ➤To call a station’s extension from either a DSS console or a DADM, press the DSS associated with the station. A station call with a DSS button can be made on-hook or off-hook, and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone. DSS LEDs indicate whether the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other stations, the DSS LED of the station is lit steady red, but the station may be idle. If the station is in the Do Not Disturb mode, its DSS LED lights blinking red. Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM. ➤To transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signaling mode, you hear successive ring tones.) 2. Announce the call. With Tone signaling, you would have to wait for the called station to answer before announcing the call. 3. Hang up. The call rings the called station when you hang up. While the called station is ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes idle. When the called station answers the call, the DSS LED stays steady red, and the Line LED becomes steady red. 4. If the station does not answer before a period set in system programming, the call recalls your station.
DADM/DSS Console DSS Console Strata CTX DKT/IPT Telephone 04/0383 Call Transfer with Camp-on You can transfer a call to a busy station from either a DSS console or an DADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red. ➤To transfer call to a busy station 1. Press DSS corresponding to the busy station to be called. You may hear a busy tone. The original caller is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red. 2. Hang up. The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red. When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red. NoteIf the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately. If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back. Call Answering (Outside Line) If your DADM or DSS console is equipped with a button, you can answer outside line calls from the DADM or DSS console as you would from a digital telephone. ➤To answer an incoming outside line call to a DADM or DSS Console, press the flashing . Speed Dial Your DADM or DSS console may be equipped with / (Speed Dial) buttons that can be programmed to dial telephone numbers or to access features. / buttons on either the DADM or DSS console function like buttons on digital telephones.
DADM/DSS Console DSS Console 84Strata CTX DKT/IPT Telephone 04/03 Paging You can make an announcement page to a group of telephone speakers selected in system programming with & on the DSS console. / (if programmed) on either the DSS console or the DADM can be used for page announcements. See “All Call Page” on page 50. Call Forward Override (DSS Override) Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office. ➤To override call forward with the console’s associated telephone 1. Press ! or extension button. 2. Dial the station number set for call forward. Make the call as you would from any other station. This procedure assumes your station has a typical program setting. ➤To override call forward with your DSS Console ➤Press the station DSS button set for Call Forward. Night Transfer Button This button enables a pre-programmed station to place the system into Day, Day2 or Night Mode. See your System Administrator for information on the settings for Day, Day2 or Night Mode. Usually, these modes will transfer calls to a designated location or voice mailbox, depending on programming. 1. Press 1 3 . 2. Press the desired Mode number: Press for Day Mode (LED remains off). Press % for Day2 Mode (LED flashes red). Press + for Night Mode (LED is solid red).
Strata CTX DKT/IPT Telephone 04/0385 Centrex ApplicationA Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below: Flexible Directory Numbering A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated. NoteSome access code numbers may have been changed to avoid system numbering plan conflicts. Centrex Feature Buttons You can access some Centrex features by pressing a pre-programmed Flexible Button on your telephone, instead of dialing a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details. Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.
Centrex Application Delayed Ringing 86Strata CTX DKT/IPT Telephone 04/03 Delayed Ringing Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.