Toshiba Strata Ctx Dkt/Ipt Telephone User Guide
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Strata CTX DKT/IPT Telephone 04/037 The Basics2 This chapter shows you the basic operation of your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone. Important!The text in this chapter applies to the DKT3000-series telephones, IPT1020-SD, and DKT2000-series telephones, unless otherwise noted. Important - Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes ❐ throughout this book to mark which features you have. NoteLEDs on your telephone flash at different speeds depending on the function performed. Flash rates can be found under “LED Indicator Details” on page 78. What’s My Line? Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be: ❐Linebutton ❐Pooled Line Group button ❐Group Line button ❐Line out requiring an access code - where you enter an outside line or line group access code (for example, dialing to get an outside line). Check mark which Line type you have, then use that selection when instructed to “select a Line.”
The Basics Important - Read First 8Strata CTX DKT/IPT Telephone 04/03 Which Outgoing/Incoming Call Features Do I Have? Check mark here which outgoing/incoming features you have on your system. ❐Automatic Line Selection (ALS): When making outgoing calls, you have ALS if when you lift the handset or press you hear dial tone and the Line Light Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line. ❐Ringing Line Preference: You answer an incoming line ringing your station by lifting the handset or pressing . You do not have to press an extension button to answer. ❐Tone Signaling: Internal incoming call – you hear successive ring tones, then lift the handset or press to answer the call. ❐Voice First Signaling: Internal incoming call – your telephone does not ring; instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing . ❐Switching Signaling: Check with your CTX System Administrator to see if you have the ability to change between Tone and Voice Signaling on a call-by-call basis. If you do, you can press after dialing an internal telephone number to change the signaling. ❐Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have to press or lift the handset before dialing internal or external speakerphone calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.
The Basics Making a Call Strata CTX DKT/IPT Telephone 04/039 Making a Call There are three ways to originate a call from your digital telephone: Hot Dialing 1. To make a call using Hot Dialing, dial the number. When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. Spkr Button 1. To make a call, press . A line may be automatically selected or you can manually choose a line. Your extension or button lights (depending on system programming). Dial tone plays through the speaker. The Spkr and Mic LEDs light. 2. Dial the number. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker. 3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation. Handset 1. To make a call, lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. The Spkr and Mic LEDs do not light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset. 2. When connected, you can continue to use the handset or switch to speakerphone by holding down and replacing the handset.
The Basics Answering a Call 10Strata CTX DKT/IPT Telephone 04/03 Answering a Call There are several ways to answer a call: Handset ➤If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. ➤If not, press the button associated with the ringing line (flashing green LED). Speaker ➤If your telephone is programmed for Ringing Line Preference, press and the telephone automatically answers the ringing line. ➤If not, press the button associated with the ringing line (flashing green LED). Once connected, you can continue on the speakerphone or lift the handset. Handsfree Answerback If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Mic LED lights steady red (microphone is active). The Spkr LED flashes red. 1. Do not lift the handset; speak toward the telephone in a normal voice. 2. Press or take the handset off-hook before transferring the call or placing it on hold. Switching Between Handset and Speakerphone ➤Press and place the handset on-hook to switch from handset to speakerphone mode. ➤Take the handset off-hook to switch from speakerphone to handset mode.
The Basics Message Waiting Strata CTX DKT/IPT Telephone 04/0311 Message Waiting Use your LED/button and LCD to see/retrieve message(s). An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center. Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the button/LED is mentioned in the following steps. Responding to a Lit Msg LED 1. On an LCD telephone, if you see a “+,” press to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have. 2. Press , then lift the handset. Your telephone rings the extension or voice mail device that sent the indication. The LED continues to flash red. 3. After answering the message(s), place the handset back on-hook. 4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages. 5. To manually turn off your Msg LED, press your extension button, then press . Do this step for each message received.
The Basics Microphone 12Strata CTX DKT/IPT Telephone 04/03 Turning On/Off MW LED on Another Extension If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming. 1. Dial an internal extension. You hear busy tone or there’s no answer. 2. Press or . The Msg LED flashes red on the called telephone. At your telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. Example: “MW SET TO 3620.” If you decide to cancel the Message Waiting light at this point, press or again while ring-over tone is playing and the light will be cancelled. 3. Press . Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called party presses the flashing button which calls you back. 4. To turn Off a Message LED that you have set on another extension, press plus the extension number that has the message light set. Then press or hang up to release your telephone. Your LCD shows the extension and “MW CANCEL.” ...or dial the extension that you set the Message LED on, then press . Then press or hang up to release your telephone. Microphone ➤To turn the Microphone On/Off when the speakerphone is active (Spkr LED is On), press . When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the LED is Off and you cannot be heard through the microphone. The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call. Each station’s microphone can be set in system programming to: switch On/Off with one touch switch Off only while pressed and held either On/Off at the start of handsfree dialing. ➤To talk back to a Handset Off-hook Call Announce call, press and hold and talk over your telephone handset/headset. The LED and microphone remain Off.
The Basics Call Transfer Strata CTX DKT/IPT Telephone 04/0313 Call Transfer 1. While on a call, press ! . Your Line LED flashes green and you hear internal dial tone. 2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or immediately “blind transfer” the call. NoteIf the privacy option has been disabled, then if you use a button when you transfer the call, the LED will flash red until the receiving party answers. While the LED is flashing, you can press button to return to the call. If the receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller. During call transfer, you can connect all three parties by pressing your flashing extension button or ! . If you get voice mail, you can leave a message or hang up and let the transferred caller leave a message. If you hear a long single tone, then announce the call over the called telephone’s speaker. 3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination. ➤To transfer a call directly to Voice Mail (VM) 1. While on a call, press ! . 2. Enter . 3. Enter the VM mailbox number (usually the same as the extension number) + . 4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM. ➤ To perform Call Transfer Immediate 1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows “TRANSFER.” 2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.
The Basics Conference Calls 14Strata CTX DKT/IPT Telephone 04/03 Conference Calls You can conference together up to eight parties (including your own) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master. ➤To conference calls 1. While on a call, press ! . You hear dial tone and your Line LED flashes green. 2. Call another station or outside line. 3. When the called party answers, press ! . If you receive a busy tone or no answer, press ! again to return to the original connection. All parties are conferenced. If the second call was placed on a that appears on your telephone, the LED also flashes green. 4. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties. NoteWhen the “master” of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected. ➤To transfer conference control 1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note. 2. Announce the call and hang up to transfer it. This station now becomes the conference “master” with the ability to add or delete parties. ➤To hold a conference call ➤If you are the Conference Master, press the # key once (or twice for Executive Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.
The Basics Conference Calls Strata CTX DKT/IPT Telephone 04/0315 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. ➤To add Voice Mail to a conference call (performed by Conference Master) 1. Press ! to place the current call on Consultation Hold. 2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference. 3. Press ! to reconnect to the original party. (You can continue to add conference members by pressing ! and dialing another extension.) Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys. Connecting Two Outside Lines 1. While talking on an outside call, press ! . You hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside line access code and outside telephone number. 3. After the party answers, press ! . The extension LED flashes (in-use rate) and all parties are conferenced. If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection, press ! . 4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up. 5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press ! and hang-up. Both Line LEDs turn Off and the connection is released. If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.
The Basics Hold 16Strata CTX DKT/IPT Telephone 04/03 Hold 1. To place a call on hold, press # . Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. To return to the held call, press the held button. If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold. NoteSee the Call Pickup section to pick up a call on hold from another extension. Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it. ➤While on a call, press # twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use). Automatic Hold This feature enables you to place a call on hold by pressing another button – no need to press # . Make sure this feature is programmed on your system; if not, existing calls will drop. ➤While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press # . Consultation Hold 1. While on a call, press ! . The call goes on hold. 2. Dial another line. 3. Transfer the call or return to the held call by pressing its button.