Toshiba Strata Ctx Dkt/Ipt Telephone User Guide

							Advanced Operation
Call Pickup
Strata CTX DKT/IPT Telephone     04/0337
Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls. 
If these types of calls occur at the same time, the pickup priority is station-to-station 
and then Page calls in the order of occurrence. In some systems, this feature can be 
applied to pick up All Call Page exclusively.
➤To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3 Call Pickup Feature Codes 
For Incoming Calls:DialingDescription
Group 
Picks up a call ringing to a member of your pickup group.
Directed Extension 
 + Primary 
Ext. No.Picks up a call ringing on any line appearance of the 
telephone specified by its Primary extension number.
Directed Group 
 + Group 
No.Picks up a call ringing to a extension in the specified Pickup 
Group.
Directory Number 
 + Ext. No.Picks up a call ringing to the specified extension number 
only. Other lines ringing on the same telephone are 
unaffected.
Any External Call
Picks up any incoming outside line call.
For Calls On Hold:DialingDescription
Local RetrievePicks up a call held on the telephone from which it is dialed.
Remote Retrieve
 + Primary 
Ext. No.Retrieves a call held on the telephone specified extension 
number.
Outside Line 
Retrieve
 + Outside 
Line No. (1~128)Picks up a call held on the specified outside line regardless 
of the telephone placing the call on hold. Must enter three 
digits 
(e.g., 007).
Directed Extension 
Retrieve
 + Ext. No.Picks up a call held on the specified extension number, 
regardless of the instrument(s) on which it appears. 
						

							Advanced Operation
Call Waiting
38Strata CTX DKT/IPT Telephone     04/03
Notes
The Primary extension number is the directory number by which the telephone set 
is defined. Other, non-primary extension numbers may also appear on the 
telephone. By convention, the Primary extension number is assigned to the first 
button on a multi-button telephone.
If more than one call is on hold, the call on the telephone’s lowest button number is 
picked up. 
Ringing calls are picked up over held calls as a priority.
Call Waiting
You can answer a call that is transferred to your station, even when your station is 
busy. When another call is camped onto your station, you hear two Camp-on tone 
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension 
button available to receive the call, two camp-on tone beeps are sent to your 
telephone. You must disconnect or transfer the existing call to answer the waiting call.
➤To answer a waiting call by placing the current call on hold
➤Press #
.The existing call is placed on hold. The camped-on line rings your 
station (the Line LED flashes green - incoming call)....or if your telephone has the 
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green 
(in-use).
NoteSee your CTX System Administrator to find out if you have Auto Hold.
➤To answer a waiting call by disconnecting or transferring the current call
➤Hang up or transfer the existing call; the camped-on call rings your station. The 
camped-on line rings your telephone and the Line LED flashes green (incoming 
call).
...or press the flashing extension or 
. The existing call is placed on hold. The 
camped-on line rings your station (the Line LED flashes green - incoming call). 
This disconnects the current call and connects you to the transferred call. The 
extension or Line LED flashes green (in-use). 
						

							Advanced Operation
Direct Inward System Access (DISA)
Strata CTX DKT/IPT Telephone     04/0339
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct 
Inward System Access (DISA) and dial an extension or outgoing line without going 
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The 
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided 
to you by the CTX System Administrator. When you hear the tone, enter the 
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is 
still ringing, press 

 and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a /

 button to connect directly to another 
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows 
busy (light steady red) when the station is:
busy on a call on any button
idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
➤To connect directly to another station’s extension
1. When connected to a line or another station, press 
/

.
The original party is put on-hold. You can call a station even if the DSS LED 
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 
)
.
NoteYou can transfer the call to an idle or busy station. 
						

							Advanced Operation
Distinctive Ringing
40Strata CTX DKT/IPT Telephone     04/03
Distinctive Ringing
➤To set distinctive ringing (CTX software R1.2 or lower)
1. Press 

- to enter User Programming Mode.
2. Press a 
 button. The Line LED is steady green.
3. Enter the ringing pitch number:
 = Low, % = Middle, + = High,  = Combination
4. Lift the handset
to return to idle.
➤To set distinctive ringing (CTX software R1.3 or higher)
1. Press 

- to enter User Programming Mode.
2. Press a 
 or extension button. The LED is steady green.
3. You can press 
#
 to switch between internal and external pitch. (Internal = 
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see table):
5. Press the same button that you pressed in Step 2 (
 or extension). Two beeps is 
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
Table 4 Internal and External Call Ringing Tones 
To n e  N o .Frequency and Cadence
01 500 Hz 1 sec. On, 3 sec. Off, repeat
02 1300 Hz 1 sec. On, 1 sec. Off, repeat
11 500/640 Hz 1 sec. On, 3 sec. Off, repeat
12 500/640 Hz 1 sec. On, 1 sec. Off, repeat
13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat
15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat 
						

							Advanced Operation
Do Not Disturb
Strata CTX DKT/IPT Telephone     04/0341
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred 
calls do not ring your station and Off-hook Call Announce calls are denied. You can 
continue to make calls while in the DND mode. When originating a call in DND 
mode, you will hear a short burst of interrupted dial tone followed by continuous dial 
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are 
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No 
Answer, the call is redirected to the forwarding destination immediately. 
If you put an extension other than the Primary extension into DND, only calls to that 
extension on your telephone will be blocked. Appearances of that extension on other 
telephones continue to ring.
➤To activate DND on your Primary extension
➤Press /1/* or 
(hear Success Tone). The LED lights steady red 
and DND mode is activated for the entire station.
➤To activate DND on a non-Primary extension
➤Press the desired extension appearance and /1/* or 
(hear 
Success Tone). The LED lights steady red and DND mode is activated for that 
extension on your telephone.
➤To deactivate DND
➤Press /1/* or 
% (hear Success Tone). The LED lights goes out 
and DND mode is de-activated. 
						

							Advanced Operation
Door Lock(s)
42Strata CTX DKT/IPT Telephone     04/03
Setting DND for Another Extension
➤To activate DND for another extension
➤Enter 
 (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This sets DND as if activated by the 
Primary extension on the target telephone.
➤To deactivate DND for another extension
➤Enter 
% (hear Entry Tone) + the Primary extension of the remote extension + 
the pass code + 

 (hear Success Tone). This removes DND from the target 
telephone.
➤To change your DND Pass Code
➤Enter 
 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + 

(hear Entry Tone) + new pass code + 
(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues 
to flash on your telephone and ring on other appearances.
Door Lock(s)
Your telephone may have 2
/ button(s). Each 2
/button is 
programmed to unlock a specific door. Check with your CTX System Administrator to 
find out the locations of your system’s door phones and record them below. 
➤To unlock a door
➤Press the specific 2
/ button or 
% + the Door Lock Number (see 
above table). The door unlocks for three~30 seconds (set in system programming). 
The Unlock Door LED is lit while the door is unlocked.
Door Lock No. LocationDoor Lock No. Location
06
17
28
39
410
5 
						

							Advanced Operation
Door Phone(s)
Strata CTX DKT/IPT Telephone     04/0343
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door 
phone calls, you hear a distinctive ringing tone, one or five times (set in system 
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door 
phones. 
The number of possible door phones varies by Strata CTX system, with up to 24 
(01~24) as the maximum for larger systems. Check with your CTX System 
Administrator to find out the names and locations of your system’s door phones and 
record them below.
➤To answer a door phone call
➤When you hear a door phone call ringing, lift the handset or press the ringing 
button. A door phone call sounds like chimes (high/low). The extension LED 
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your 
extension + 
 + directory number of the ringing phone.
Door PhoneName/LocationDoor PhoneName/Location 
						

							Advanced Operation
Echo Cancellation
44Strata CTX DKT/IPT Telephone     04/03
➤To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the 
LED flashes green (in-use).
2. Press 

 (hear three tone bursts), then enter the door phone number (01~24, 
depending on system size). A two-way talk-path exists between your telephone 
and the door phone. The door phone will not ring. You can audibly monitor the 
area around the door phone.
➤To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing 
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Echo Cancellation
➤If you hear echo on your IPT1020-SD telephone, tap either $ 
  or $ 
  once 
to cancel the echo.
Emergency Call
➤To make an emergency call, dial .
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring 
station. If your telephone has this assignment, your line LED will flash green when 
someone makes a 
 call. When you answer the call, you can listen in and 
participate in the conversation. See your System Administrator for more information 
on this feature. 
						

							Advanced Operation
Emergency Ringdown
Strata CTX DKT/IPT Telephone     04/0345
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically 
treated as an Emergency Call and directed to an emergency destination. The station 
may have partially dialed a number or have dialed no digits at all. Each station is 
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown 
destination. In a private network, the station or pilot number must be in the same 
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or 
from a PC. See your CTX System Administrator to find out if your telephone is 
programmed with the ability to change languages. 
➤To change the Language Display
➤Enter the Change Language access code 
+ the Language Code (see below).
: English date format – MM/DD (/YY)
%: British English – DD/MM (/YY)
+: French – DD/MM (/YY)
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when 
your telephone receives a Handsfree Call or cuts-off the telephone microphone while 
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights 
steady red and the Mic and Spkr LEDs do not light when your telephone is called. 
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone 
works. The 
34   functions on Handsfree Answerback and speaker 
OCA calls for privacy.
➤To turn the microphone ON/OFF
➤Press 34   to toggle between ON/OFF. 
						

							Advanced Operation
Off-hook Call Announce
46Strata CTX DKT/IPT Telephone     04/03
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital 
telephone. Your telephone must be programmed to either announce automatically or to 
announce after you press a button on your dial pad. The destination telephone must be 
programmed to accept an OCA. The announcement may be delivered over the handset 
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires 
the addition of a special circuit board inside the DKT speakerphone.
➤To make an OCA call
➤Manual – Dial an extension. When you hear busy tone, press  and, after one long 
tone, you can talk through the speaker of the destination telephone. The person you 
are calling has answering options described below. 
➤Automatic – If your telephone and the extension you are calling have been 
programmed for Automatic OCA, you can talk through the speaker of the 
destination telephone without hearing the busy tone and without dialing 
.
➤To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a 
second station is calling. 
➤Press  to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 
. When you release the 
button, you return to the original caller. In both cases, neither caller can hear the 
other. Your LCD indicates which station or CO line you are connected to. 
➤To answer a Speaker OCA call
NoteThis feature is not available on the IPT1020-SD telephone.
1. While you have a handset call in progress and you hear one tone, this indicates that 
a second station is calling. The second caller connects to the speaker in your 
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to 
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press 
 or 
34  ; the Mic LED turns Off. You will no longer be talking to the 
second caller, although he/she can still speak through your speaker.