Toshiba Strata Ctx Dkt/Ipt Telephone User Guide

							The Basics
Volume Control
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Vo l u m e  C o n t r o l
➤To adjust the handset volume
➤Press the $ 
  to increase volume and $ 
  to decrease volume during the 
call. When you hang up, the volume returns to the default setting.
➤To adjust the speaker volume for internal/external calls and background music
1. Press 

. 
2. Press an extension button - you hear dial tone. 
3. Press the 
$ 
  to increase volume and $ 
  to decrease volume. This volume 
setting applies to all calls until changed.
➤To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call 
Announce
➤Make sure the telephone is idle and the handset is on-hook. Press the $ 
  to 
increase volume and 
$
  to decrease volume. This adjusts volume for your 
telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce 
simultaneously. 
➤To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code 

(default 
code). You hear busy tone. 
2. Press 
$ 
  or  to reach the desired level.
LCD Contrast Adjustments
➤Press and hold down the  button, and press and release $ 
  or $
  
repeatedly.
Each time you press 
$
  or 
 , the contrast increases or decreases. There are 
eight steps in either direction. To return to the middle setting, repeat the above step. 
						

							The Basics
LCD Contrast Adjustments
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							Strata CTX DKT/IPT Telephone     04/0319
Advanced Operation3
This chapter gives you more details about your DKT3000-series telephone, 
IPT1020-SD, or DKT2000-series telephone’s advanced functions.
Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, 
the call duration displays.
A “+” on the LCD readout 
(shown at right) indicates there 
is more data to display.
➤Press 


 to advance 
through the information. 
➤Press 	 to switch from 
the Call Forward (CF) 
display to the User Name display.5800
AUG 08 MON 03:56
CF-ALL 202-203+
ModePageScroll Feature LCD Control 
Buttons/Soft Keys 
						

							Advanced Operation
Soft Keys
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Soft Keys
When Soft Keys are on, they replace the functions on the , 	, 


 and 
 buttons below the LCD. ( is a future feature for DKT3000-series 
phones and the IPT1020-SD.) The following table defines Soft Key Prompts.
Table 1 Soft Key Prompts
Soft KeyDefinition
ABRActivates Automatic Busy Redial after dialing a busy outside telephone number.
ACBActivates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY(Busy Override) Sends a call-waiting tone to a busy station.
CONFInitiates or completes a conference.
EXEC(Executive Override) Breaks into the conversation of a busy called station.
EXITExits you from a conference; remaining parties are connected.
JOINJoins all parties to a conference while on a conference call.
LINEAdds a CO line to an existing call while in the Conference mode. The LCD prompts you to 
access a CO line after you press this key.
MESGSets a message waiting indication at a busy or unanswered station.
OVRDOverrides options, busy mode, or overrides Do Not Disturb mode.
PGEEnables you to enter a Page Group number (01~16).
RINGMakes a called station ring when making a voice announce call to the station.
RLSDisconnects a call and returns telephone to the idle state.
RTRNTerminates a feature operation and to return to a previously displayed state.
STA.Adds a station to an existing call while in the Conference mode. The LCD prompts you to 
dial a station number after you press this key.
TA L KMakes a voice announcement to a called station that is ringing.
TRNSInitiates or completes a Transfer while on an outside call. Press once for an immediate or 
announced transfer, depending on system programming. Pressing TRNS again 
completes the transfer. 
						

							Advanced Operation
Soft Keys
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Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below 
the prompt offers access to that feature. Here’s an example of how Soft Keys work. 
1. When an outside call is in 
progress, the LCD appears as 
shown on the right. 
ABR = Automatic Busy Redial 
CONF = Conference 
PA G E = Paging
2. If you select 
CONF (press 	), 
the display changes as shown right.
LINE = Add an outside line to the conference 
STA = Add another station 
RTRN = Return to the original caller without 
making a conference
3. You will be prompted to dial the desired station. 
The 
RTRN Soft Key (press 


) enables you 
to return to the original caller without making a 
conference.
Until the call is answered, you see the screen 
shown right. 
When the call is answered, you see the screen 
shown right. 
TRNS = exit the call and transfer 
the first party to the second. 
JOIN = create a 
conference with you and both other parties. 
RTRN = drop the second party and return to a 
two-way conversation with the original party.
6060
ABR CONF PGE
00:01:01
ModePageScroll Feature LCD Control 
Buttons/Soft Keys
Soft Key
Prompts
6061
LINE STA. RTRN
LINE   OR   STATION?
ModePageScroll Feature 
6062
RTRN
DIAL   STATION   NO.
ModePageScroll Feature 
6063
200
CALLING
ModePageScroll Feature 
6064
TRNS JOIN RTRN
TALK  WITH   200
ModePageScroll Feature  
						

							Advanced Operation
Advisory Messages
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Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones 
that call your telephone. The messages can be up to 16 characters long. The Strata 
CTX provides a number of stored messages, shown in the table below. Message 
numbers 5~9 can be defined by your CTX System Administrator.
➤To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to 
hear dial tone.
NoteA phantom directory number button is similar to an extension button that is 
shared on other telephones.
2. Press 

 + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 

 to release the line.
➤To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to 
hear dial tone.
2. Press 

%.
3. Go on-hook or press 

 to release the line.
Msg No. Characters DisplayedAdditional Digits
0 OUT TO LUNCH
1 IN A MEETING
2 CALL _____________ Directory Number 76345
3 BACK AT __________ Time (e.g., 1030)
4 RETURN ON________ Date (e.g., 10 20)
5
6
7
8
9 
						

							Advanced Operation
Account Code Calls
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Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including 
billing, tracking, and line restriction applications. Account Codes are assigned in the 
system as a fixed length (default is six digits) and are recorded by the system, along 
with the details of the calls, which can be printed on a Station Message Detail 
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you 
entered against a list created by the CTX System Administrator. The code you enter 
must be on the list for the call to proceed. Non-verified account codes must be of a 
uniform length specified by the CTX System Administrator.
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account 
Codes may be verified or non-verified, depending upon the application, but in either 
case, the caller must enter a code before proceeding.
➤To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after 
dialing the telephone number alerting you to enter the Account Code. 
2. Enter the account number. 
When the number of digits designated for account codes has been entered, the 
number will be checked against the verified list, if chosen, and the call will 
continue as normal. If the number of digits entered for the account code is not 
reached or the verified code does not match, then re-order tone is heard and the call 
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, 
including 911. See your CTX System Administrator for these numbers:
1)
 911 2) _______ 3) _______ 
						

							Advanced Operation
Account Code Calls
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Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used 
for tracking selected calls using Station Message Detail Report (SMDR) call detail 
recording option.
If the system is set for Verified Account Codes, station users must enter a specific 
code when entering the Voluntary Account Code(s) or the code is not validated for the 
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
➤To dial using the Account Code button
1. After accessing a CO line, press the 
& button. LCD telephones 
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first 
account code digit. After the account code is entered, the time indicator is restored 
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when 
the code is valid. If the code is invalid, you hear two short tones. 
4. Enter the Account Code. Your conversation is not interrupted.
➤To enter an Account Code using access codes
NoteIt’s a good idea to warn the other party that you will be disconnected 
momentarily when you enter the access code. Once the code is entered, you will 
be connected again.
1. After accessing a CO line, press 
 !. Once you press  ! , your call is 
interrupted; you and the other party cannot hear each other. You will hear feature 
dial tone.
2. Dial 

. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first 
account code digit. After the account code is entered, the connection is restored 
and the LCD shows the time. 
						

							Advanced Operation
Automatic Busy Redial
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Automatic Busy Redial 
After reaching a busy outside number, you can activate Automatic Busy Redial so that 
the system automatically redials the number at regular intervals. The system repeats 
the redial until the destination is no longer busy. This feature may not be on some 
telephones on your system. 
Automatic Busy Redial is not attempted while your station is busy, but continues to 
time-out. The system inserts a pause (P) on your LCD before redialing the number.
➤To activate Automatic Busy Redial
1. When you reach a busy number, press 
&()
 or  ! + 
. 
The LED flashes red. You hear confirmation tone.
2. Hang up or press 

. The system redials, up to five to 20 times, every 30 to 180 
seconds (depending on system programming). Your telephone receives ring tone 
when Automatic Busy Redial dials the number and it is available. The extension 
and Spkr LEDs flash green.
3. Lift the handset or press 

 and wait for the party to answer. If you do not pick 
up the handset or press 

 within recall timeout (five to 60 seconds) after a 
connection is made, you hear a muted ring for another 30 seconds, then the call 
disconnects.
➤To cancel Automatic Busy Redial
➤Press &()
 or extension + 
%. 
						

							Advanced Operation
Automatic Callback
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Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system 
monitor the busy extension and notify you when it becomes idle. 
Automatic Callback can also place you in queue for an available outside line, if you 
reach a line group in which all lines are busy. When a station or line becomes 
available, the system rings your telephone. Then when you answer, it automatically 
rings the intended destination. The amount of time the system will wait for an idle 
destination is set in system programming. Automatic Callback is also known as “CO 
Line Queuing.”
➤To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number, 
press 
&

* or . Busy tone stops, followed by success tone, then busy 
tone resumes.
2. Hang up. You can make other calls while waiting. 
3. When the called station or outside line becomes idle, your telephone rings with a 
fast LED.
If you called a busy station, the extension LED flashes green (incoming call) 
and the called number displays.
If you called a busy outside line, the extension LED flashes green (incoming 
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to 
prevent the callback from being cancelled. After you answer, you hear success 
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on 
another call or the line has already been seized or has received an incoming call. 
Your request is not cancelled. You will be called again the next time a line becomes 
idle.
If you were attempting to make an outside call, the telephone number is 
automatically dialed, including the account code or override codes that were used.
➤To cancel ACB
➤Press &

* or extension button + 
+.