Toshiba Strata Ctx Dkt/Ipt Telephone User Guide

							Advanced Operation
Background Music
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Background Music
You can set background music over your telephone speaker or over external speakers. 
Up to 16 different music sources can be applied to the Strata CTX system: the first 
source is Quiet Tone, all others can be music or recorded information.
➤To enable background music on your telephone speaker
➤Press the + n(
) + , where n is the music sources 1~16
...or press an extension button + 

 + n + 
 + 
, where n is the music 
source 1~16. If the music source is a single digit, press 

 before pressing 
. If 
the source is omitted, then the last selected music source is selected.
➤To cancel background music on your telephone speaker
➤Press 
...or press an extension button + 
 + 
.
➤To enable background music over your external paging speakers
➤Press , and enter a source number (1~16) to select a music source
...or press an extension button + 

% + n(
) + 
, where n is the music source 
1~16. If the music source is a single digit, press 

 before pressing 
. If the 
source is omitted, then the last selected music source is selected.
➤To cancel background music over your external paging speakers
➤Press ,
...or press an extension button + 
+ + 
. 
						

							Advanced Operation
Call Forward
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Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward 
(set in system Programming) which automatically directs calls to a predefined 
location, such as Voice Mail. See your CTX System Administrator to determine or 
change your System Call Forward destination. 
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) 
to replace your System CF destination with a custom CF setting made from your 
station.
System
System Call Forward directs calls to a destination preset by an Administrator for each 
telephone, commonly set to voice mail. 
➤To turn on System Call Forward for your telephone, press 
%. Confirmation 
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
➤To turn off System Call Forward for your telephone, press 
%. Confirmation 
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each 
extension on your telephone that will override the telephone’s System CF settings. 
Each extension can be independently set Station Call Forward to a unique destination. 
You can set a Flexible Button to perform any Call Forward function - see 
“Programming Feature Buttons” on page 69 for more details. Call Forward must be 
set prior to receiving the call.
The following calls to your station can be forwarded:
Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls 
						

							Advanced Operation
Call Forward
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Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these 
categories, you can use five different types of Call Forward Settings.
Call Forward Any Call – Forwards any call, whether an internal call or incoming 
line call.
Call Forward - Incoming Line – Forward incoming line calls only. 
Call Forward Any Call - Set for Another Station – Enables you set forwarding 
of all calls for another telephone within your telephone system.
Call Forward - Incoming Line Set for Another Station– Enables you to set 
forwarding of incoming line calls for another telephone within your telephone 
system.
Notes
Call Forward Any Call and CF-Incoming line can be set simultaneously on a 
telephone. This allows incoming lines calls to be forwarded to a different 
destination than all of the other types of calls.
Call Forward destinations can be to internal destinations and outside telephone 
numbers.
You can change your forwarding destination from outside the system using the 
DISA feature. See your CTX System Administrator for DISA telephone numbers 
and security code access.
Call Forward Settings
Call Forward All Calls – Forwards all calls immediately.
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your 
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only 
when all line appearances are in use. In Voice-first systems, Call Forward Busy 
forwards all calls any time your telephone is in use.
Call Forward - No Answer – Forwards all calls to your station whenever you do 
not answer the call within a designated time (set by you when you enable the 
feature). 
						

							Advanced Operation
Call Forward
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Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your 
station whenever you are busy, in the DND mode, or after ringing and you do not 
answer the call within a designated time (set by you when you enable the feature).
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each 
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Ta b l e  2, “Call Forward Procedure” contains Call Forward Button sequences. You can 
do a Call Forward function by, one, entering the button sequence as described, or two, 
by programming a Flexible Button to perform the sequence. See “Programming 
Feature Buttons” on page 69 for instructions on programming a Flexible Button.
➤To use the Call Forward button sequence
➤Follow the instructions in the following table, shown under “Button Sequence.” 
Some features require additional input, such as:
Dest. Ext. or Telephone No. – CF destination numbers can be internal 
extension numbers or outside telephone numbers. If the destination is an 
outside number, enter the access code used for dialing out (such as 
) + the 
telephone number + 
. The CTX accepts destination numbers of up to 32 digits. 
(See following examples).
Timer – Enter the number of seconds (08~60) your telephone should ring 
before forwarding the call. (This is the CF-No Answer timer.)
CF Pass Code – A four-digit Call Forward (CF) pass code established by 
system programming is required to allow one station to set CF for another 
station. This code is also used to allow DISA callers to set CF for another 
station. Users must enter the CF pass code for the station to be forwarded.
NoteIn Ta b l e  2, (tone) means that confirmation tone (three short tones) will play at 
that point in the sequence to confirm your input was accepted. 
						

							Advanced Operation
Call Forward
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Call Forward Examples
➤To set your telephone to CF Busy-No Answer to an internal extension number
➤Press your extension button + 
 + + + 


= Call Forward Access Code sequence
+= Internal Extension Number
= Ring time in seconds before Call Forwards
➤To set another telephone to CF Busy-No Answer to an outside destination 
number after a set time
➤Press your extension button + 
% +%+ + + 
+ +
-+
 + 
 +-

%
= CF Busy No Answer Access Code sequence
%+= Other telephone’s extension number
= CF Passcode for other telephone+ 
 
= Outside Line Access Code
-+= 1 + Area Code + Telephone Number

= Must press after entering an outside destination number
-= Ring time in seconds before Call Forwards 
						

							Advanced Operation
Call Forward
32Strata CTX DKT/IPT Telephone     04/03
Table 2 Call Forward Procedure 
FeatureButton Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext. Press ext. button + 
 (tone) + dial the dest. ext. no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. telephone 
no. + 
(tone)
Busy to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
Busy to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. telephone 
no. + 
(tone) 
No Answer to an 
ext.Press ext. button + 
 (tone)+ dial the dest. ext. no. + timer (~) (tone)
No Answer to 
outside telephone 
no.Press ext. button + 
 (tone)+ outside line access code + dest. telephone 
no. + 
(tone) + timer (~) (tone)
Busy No Answer to 
an ext.Press ext. button + 
+ dial the dest. ext. no. (tone)+ timer (~) (tone)
Busy No Answer to 
outside telephone 
no.Press ext. button + 
+ outside line access code + dest. telephone no. + 
+ timer (~) (tone)
Cancel Press ext. button +
 (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
All Calls to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. telephone 
no. + 
(tone) 
Busy to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
Busy to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code+ dest. telephone 
no. + 
 (tone) 
No Answer to an 
ext.Press ext. button + 
+ dial the dest. ext. no. (tone) + timer (~)
No Answer to 
outside telephone 
no.Press ext. button + 
+ outside line access code + dest. telephone no. +  
(tone) + timer (
~) 
						

							Advanced Operation
Call Forward
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Busy No Answer to 
an ext.Press ext. button + + dial the dest. ext. no. (tone) + timer (~) (tone)
Busy No Answer to 
outside telephone 
no.Press ext. button + 
+ outside line access code + dest. telephone no. +  
(tone) + timer (
~) (tone)
Cancel Press ext. button + 
 (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will need 
the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system 
programming.
All Calls to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 + dest. telephone no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 + outside line access code+ dest. 
telephone no. + 
 (tone)
Busy to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 + dest. telephone no. (tone)
Busy to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 + outside line access code+ dest. 
telephone no. + 
 (tone)
No Answer to an 
ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code (tone) + 
 + dest. telephone no. (tone) + timer 
(
~) (tone)
No Answer to 
outside telephone 
no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code (tone) + 
 + outside line access code+ dest. 
telephone no. + 
(tone) + timer (~) (tone)
Busy No Answer to 
an ext.Press ext. button + 
 + dial the other telephone’s ext. no. + enter other 
telephone’s CF pass code + 
 (tone) + dest. telephone no. (tone) + timer 
(
~) (tone)
Busy No Answer to 
outside telephone 
no.Press ext. button + 
 + dial the other telephone’s ext. no. + enter other 
telephone’s CF pass code + 
 (tone) + outside line access code + dest. 
telephone no. + 
WRQH + timer (~) (tone)
CancelPress ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone) Table 2 Call Forward Procedure (continued)
FeatureButton Sequence 
						

							Advanced Operation
Call Forward
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Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + dest. telephone no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + outside line access code + dest. 
telephone no. + 
 (tone)
Busy to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + dest. telephone no. (tone)
Busy to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + outside line access code + dest. 
telephone no. + 
 (tone)
No Answer to an 
ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + dest. telephone no. (tone) + timer 
(
~)
No Answer to 
outside telephone 
no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + outside line access code + dest. 
telephone no. + 
 (tone) + timer (~) (tone)
Busy No Answer to 
an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone) + dest. telephone no. (tone) + timer 
(
~) (tone)
Busy No Answer to 
outside telephone 
no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone) + outside line access code + dest. 
telephone no. + 
(tone) + timer (~) (tone)
CancelPress ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Change Pass CodePress ext. button + 
 (tone) + dial the dest. ext. no. (tone) + old pass code + 
 (tone) + new pass code (tone) + 

Table 2 Call Forward Procedure (continued)
FeatureButton Sequence 
						

							Advanced Operation
Call History
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Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a 
rolling list for the station where the call is ringing. The call is placed in the list along 
with the number, name (if provided), time and date of the call, and status of the call 
(answered, abandoned, or redirected). You can access this list from an LCD telephone 
with a flexible 


./ button.
➤To view Call History
➤When your station is idle, press the 

./ button. The Caller ID LED lights 
green and the latest record displays.
➤Press $ 
  for the next record; press $
  for the previous record.
➤To view the call date, time and status, press 	 (press again to toggle to call 
name/number).
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than 
your telephone. These areas are called orbits. You or another telephone user can 
retrieve a parked call from its orbit by specifying the orbit number. You can specify 
one of 20 General Park Orbits (7000~7019) or a valid extension number within the 
system.
Once you have parked a call in an orbit, you can:
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another 
station
If you park a call and it is not retrieved, it will recall to the parking station and one of 
the following occurs:
If your station is idle when the system Call Park recall timer expires, the parked 
call automatically recalls to your station.
If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an 
available orbit number which displays on your LCD. 
						

							Advanced Operation
Call Pickup
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➤To  p a r k  a  c a l l
1. While on a call, press 
0*
...or  !  + 
++. The LED flashes green (consultation-hold). If you were on 
an extension during the call, and you have line button on your telephone, the line 
LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
Press 

 and the system automatically selects a General Park Orbit between 
~. The chosen orbit appears on the LCD.
Enter a valid extension.
Press 

 and the system automatically selects your extension as the orbit. 
3. Hang up. The caller’s extension or line number and the orbit number are shown. If 
the parked call is not retrieved within a specified time, the call rings back to your 
telephone. When a parked call recalls your telephone, the LCD shows the line or 
extension that is recalling and the orbit number.
➤To retrieve a parked call
1. Press 
0*
...or press your extension button +
+%.
2. Enter the Orbit Number where the call is parked or 

 for the extension from which 
you are calling. You cannot use 

 to retrieve a parked call. The extension LED 
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold 
at another station and other types of calls. When you pick up an internal call, the 
calling station and the called station displays on your LCD.
Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32 
groups can be created to enable you to easily pick up incoming (new or transferred) or 
internal calls that are ringing stations that are in your group or in other groups. This 
feature does not pick up held calls. You may belong to more than one group. See your 
CTX System Administrator for group assignments.