Sony Clie PEG-NR70V/U, PEG-NR70/U Handheld Operating Instructions

							201Chapter6Additional information
Precautions
When your battery runs out
•When the battery runs out, a caution message appears on the screen. If
this occurs, perform a HotSync® operation to back-up all the data of your
CLIÉ handheld to your computer. Then charge your CLIÉ handheld
using the cradle. This helps prevent accidental data loss.
•If your CLIÉ handheld does not turn on when you press the POWER
button, charge your CLIÉ handheld immediately.
•The remaining battery indicator does not always reflect the actual battery
amount. The battery is designed to provide years of service under normal
use. To prolong the battery’s life, charge it frequently even when it is not
fully discharged.
•You do not have to replace batteries. When the remaining battery
indicator reads zero, place your CLIÉ handheld on the cradle and start
charging immediately. Never disassemble your CLIÉ handheld to take
out the battery.
When the remaining battery indicator reads 0.
If your battery drains and you leave your CLIÉ handheld in an uncharged
state for an extended period of time, all of the stored data will be erased.
Sony suggests you charge your CLIÉ handheld frequently. 
						

							202Chapter6Additional information
Troubleshooting – Frequently Asked Questions
Continued on next page
This section describes how to solve common problems you may encounter
when using your CLIÉ handheld. If a problem arises, it is suggested that you
charge your CLIÉ handheld. If the problem persists, review the following list
of frequently asked questions for possible solutions, before you contact Sony
Customer Information Service Center.
Note
Thousands of third-party add-on applications are available for the Palm OS
® platform.
Sony does not support third-party applications. If you have a problem with a third-
party application, contact the developer or publisher of that software.
Operating problems
I do not see anything on my CLIÉ handhelds screen.
,Recharge your CLIÉ handheld. If your CLIÉ handheld still does not
operate, try a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 30).
,Make sure that the HOLD switch is not in the protect position.
I get a warning message telling me my CLIÉ handheld’s
memory is full.
,Purge records from Date Book and To Do List. This deletes To Do
List items and past Date Book events from the memory of your CLIÉ
handheld.
,Delete unused address entries, memos and records. If necessary, you
can save a backup for these records. See explanations for each
application.
,If you have installed additional applications on your CLIÉ handheld,
remove them to recover memory. See “Removing add-on
applications” in the Read This First manual.
,Some applications may not operate properly if the memory is
insufficient. 
						

							203Chapter6Additional information
My CLIÉ handheld keeps turning itself off.
,Your CLIÉ handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 170).
My CLIÉ handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 171).
My CLIÉ handheld has frozen.
,Perform a soft reset. See “Resetting your Sony CLIÉ Handheld”
(page 30).
,Make sure that the HOLD switch is not in the protect position.
I cannot use the Jog Dial navigator.
,Check that the JogAssist feature is activated. See “Changing the Jog
Dial
™ navigator preferences” (page 164).
An error message is displayed repeatedly.
,Follow the instructions of the message.
Backlight does not turn on when I am adjusting the
brightness level.
,When you are adjusting the brightness level, the LCD backlight turns
on. When the brightness is set to the lowest level, the backlight does
not turn on, but this is not a malfunction.
Troubleshooting – Frequently Asked Questions 
						

							204Chapter6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIÉ handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 159).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIÉ handheld to recognize my handwriting.
,For your CLIÉ handheld to recognize handwriting input with the
stylus, you must use Graffiti
® writing. See “Using Graffiti® writing to
enter data” (page 15).
,Make the Graffiti character strokes in the Graffiti writing area, not on
the display part of the screen.
,Write Graffiti strokes for letters on the left-hand side of the Graffiti
writing area, and the strokes for numbers on the right-hand side of
the same area.
,Make sure that Graffiti has not shifted into extended or punctuation
modes. See “Using Graffiti
® writing to enter data” (page 15).
,For tips on successful Graffiti writing, see “Using Graffiti
® writing to
enter data” (page 15).
Troubleshooting – Frequently Asked Questions 
						

							205Chapter6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIÉ handheld is not set to the current date. Make sure the Set
Date box in the Date & Time Preferences screen displays the current
date. See “Setting the Date & Time preferences” (page 167).
,Your CLIÉ handheld is not set to the correct time zone or the correct
daylight saving setting. Make sure the Set Time Zone box and the
Daylight Saving box in the Date & Time Preferences screen displays
the correct setting. See “Setting the Date & Time preferences” (page
167).
I know I entered some records, but they do not appear in the
application.
,Check the Categories drop-down list (upper-right corner). Choose
All to display all of the records for the application.
,Check Security and confirm that Current Privacy is set to Show
Records.
,
In To Do List, tap Show and see if “Show Only Due Items” is selected.
I am having problems listing memos the way I want to see
them.
,If you cannot manually arrange the order of the memos in the list
screen, check the Memo Preferences setting. Make sure that Sort by is
set to Manual.
,If you choose to view your memos alphabetically on the Palm™
Desktop for CLIÉ software and then perform a HotSync
® operation,
the memos on your CLIÉ handheld still appear in the order defined
in the Memo Preferences setting, since the sort settings you use with
the Palm Desktop for CLIÉ software are not transferred to your CLIÉ
handheld.
Troubleshooting – Frequently Asked Questions
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							206Chapter6Additional information
I created an event in Date Book, but it does not appear in the
Week view.
,In the Week view, you cannot select overlapping events that have the
same start time. If you have two or more events with the same start
time, choose the Day view to see overlapping events.
I cannot find an image pasted in an Address Book entry.
,If you use the Palm Desktop for CLIÉ software to change the
category of the Address Book entry, you may not be able to locate the
pasted image on your CLIÉ handheld. Change the category on your
CLIÉ handheld.
I cannot start applications installed in the Memory Stick
media.
,In order to open such applications from the Application Launcher
screen, a memory space exceeding the application size must be kept
free on your CLIÉ handheld.
,Check if the application files or data files (such as image files)
essential to starting the applications are stored under the “/PALM/
Launcher/” directory of the Memory Stick media. If so, the CLIÉ
handheld may not be able to access the data files or application files.
Copy or move the file data to the CLIÉ handheld using the MS Gate
application (page 150, 152).
,Verify that you installed application or data from your computer to
the CLIÉ handheld by a HotSync operation, and selected Memory
Stick as their destination.  If you did, copy or move the data to your
CLIÉ handheld (page 150, 152).
Troubleshooting – Frequently Asked Questions 
						

							207Chapter6Additional information
HotSync® operation problems
I cannot perform a HotSync
® operation. What should I check
to make sure I am doing it correctly?
,Check that the operating system of your computer is Windows® 98
Second Edition/Me/2000 Professional/XP.
,Make sure that the cradle is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am using Outlook® as my PIM, but I cannot perform a
HotSync operation.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
,Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
,Make sure that Intellisync Lite is installed. See “Step 4: Installing the
Palm Desktop for CLIÉ software on your computer” in the Read This
First manual for details.
I cannot launch the HotSync Manager.
,Make sure that you are not running another program, such as a
network or facsimile applications, that uses the serial port you
selected in the Setup dialog box.
,Back-up the Palm Desktop for CLIÉ software, uninstall it, then
reinstall it.
,Make sure that Local USB is selected.
Troubleshooting – Frequently Asked Questions
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							208Chapter6Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
,Make sure that HotSync Manager is running. If HotSync Manager is
running, exit, and restart it.
,Make sure that Local USB is selected in the HotSync Manager menu
or the Palm Desktop for CLIÉ software menu.
,Check that the cradle is properly connected to the USB connector of
your computer.
,Read the HotSync Log for the user account for which you are
performing a HotSync operation.
,Make sure that your CLIÉ handheld is seated in the cradle correctly.
,Make sure that the gold-plated connectors on the cradle and your
CLIÉ handheld are clean. Use a pencil eraser to clean the connectors.
I cannot perform an IR HotSync operation.
,Make sure that the HotSync Manager is running and the Serial Port
for local operations is set to the simulated port for infrared
communication.
,On your CLIÉ handheld, make sure that the HotSync application is
set to IR to a PC/Handheld.
,Make sure that the IR port of your CLIÉ handheld is aligned directly
opposite to, and within a few inches of, the infrared device of your
computer.
,IR HotSync operations do not work after you receive a low battery
warning. Check the battery power of your CLIÉ handheld. Recharge
the battery if necessary.
,If you have problems using a specific speed, select Prefs, Connection,
IR to a PC/Handheld, Edit, then Details. Then select a lower speed in
the Details dialog box.
Troubleshooting – Frequently Asked Questions
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							209Chapter6Additional information
My CLIÉ handheld appears to freeze when I place it near my
computer.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
My CLIÉ handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar, select Start, point to Settings, and select
Control Panel.
2Double-click Infrared.
3Click the Options tab.
4Clear the selection of the option “Search for and provide status for
devices within range.”
5Click Apply and OK.
,Move your CLIÉ handheld away from the computer’s infrared port.
,Make sure that you turn the Beam Receive function off.
I cannot cancel a HotSync operation midway.
,You may not be able to cancel a job a few seconds after you start a
HotSync operation via a USB connection. Wait for a few seconds and
try again.
I cannot backup some data at a HotSync operation.
,Some data is designed not to be backed up by a HotSync operation.
Troubleshooting – Frequently Asked Questions
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							210Chapter6Additional information
When I tap the HotSync button on the cradle, nothing
happens on the Palm Desktop for CLIÉ software and my CLIÉ
handheld times out.
,Check the Palm Desktop for CLIÉ software HotSync Setup options to
confirm that you have the correct settings for local HotSync
operations.
,Make a copy of your Palm folder. Uninstall, and reinstall the Palm
Desktop for CLIÉ software.
,Turn on your CLIÉ handheld and tap the Home 
 icon. Tap the
HotSync icon, then tap Local.
When I perform a HotSync operation, my information does
not transfer to the Palm Desktop for CLIÉ software.
,If you have performed a HotSync operation successfully, but you
cannot find the data from your CLIÉ handheld on the Palm Desktop
for CLIÉ software, check to see that you have the correct user name
selected for viewing data.
,Click the HotSync Manager and choose Custom. Check that all
conduits are set to synchronize files.
I want to synchronize my computer with more than one CLIÉ
handheld.
,When the computer running the Palm Desktop for CLIÉ software is
to synchronize with more than one CLIÉ handheld, each CLIÉ
handheld must have a unique user name. Assign a unique user name
to your CLIÉ handheld the first time you perform a HotSync
operation.
,Please be aware that synchronizing with more than one CLIÉ
handheld with the same user name causes unpredictable results, and
potentially, loss of your personal information.
Troubleshooting – Frequently Asked Questions