Sharp Mxc300w Owners Manual

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6
TROUBLESHOOTING
This chapter describes troubleshooting and misfeed removal.
If you encounter a problem when using the machine, check the following troubleshooting guide before calling for 
service. If you cannot resolve the problem using the troubleshooting guide, turn off the main switch, disconnect the 
power cord from the power outlet, and contact your dealer.
TROUBLESHOOTING
NETWORK PROBLEMS
The machine does not connect to the network....

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TROUBLESHOOTING
FAX PROBLEMS
The machine does not operate. ............................................................................................................... 149
Dialing is not possible. ............................................................................................................................. 149
Cannot send a fax. ................................................................................................................................... 150
The transmitted...

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TROUBLESHOOTING
TROUBLESHOOTING
NETWORK PROBLEMS
MACHINE/COPYING PROBLEMS
The following problems are related to the general operation of the machine and copying.
ProblemCause and solutionPage
The machine does not connect to 
the network.The LAN cable is disconnected.
→Make sure that he LAN cable is firmly inserted in the connectors 
on the machine and your computer. To connect the cable, see the 
Software setup guide.9
Is the machine configured for se on he same network as 
the computer?
→The machine...

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TROUBLESHOOTING
The text is blurred when I make a 
copy.
Select a suitable exposure for the original in the copy 
exposure screen.
→Change the exposure to Text with the [EXPOSURE] key.
28
Blank copies.The original is not placed face up in the document feeder 
or face down on the document glass.
→Place the original face up in the document feeder or face down on 
the document glass.27
Part of the image is cut off or there 
is too much blank space.The original was not placed in the correct position....

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TROUBLESHOOTING
Paper misfeed.The bypass paper feed roller is dirty.
→Clean the roller.164
Copies are smudged or dirty.The document glass or the underside of the document 
feeder is dirty.
→Clean regularly.
163
Original smudged or blotchy.
→Use a clean original.–
White or black lines appear on 
copies.The scanner glass for the document feeder is dirty.
→Clean the long, narrow scanning glass.164
Paper size for a paper tray cannot 
be set.Press the [COPY] key  to select copy mode.–
Copying or printing...

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TROUBLESHOOTING
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the 
software programs. To view a README file, see SOFTWARE SETUP GUIDE.
ProblemCause and solutionPage
The machine does not print.
(ONLINE indicator does not blink.)The machine is set to off-line mode.
→If the ONLINE indicator is not on, press the [SPECIAL 
FUNCTION] key to switch to printer mode and then use the [ ] 
key to select...

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TROUBLESHOOTING
The printed image is light and 
uneven.The paper is loaded so that printing takes place on the 
back side of the paper.
→Some paper types have a front and back side. If the paper is 
loaded so that printing takes place on the back side, toner will not 
adhere well to the paper and a good image will not be obtained.19
The printed image is dirty.You are using paper that is outside the specified size and 
weight range.
→Use copy paper within the specified range.
16
Paper curled or damp....

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TROUBLESHOOTING
Poor scanning quality.The document glass or the underside of the document 
feeder is dirty.
→Clean regularly.
163
Original smudged or blotchy.
→Use a clean original.–
You have not specified a suitable resolution.
→Make sure that the resolution setting in the scanner driver is 
appropriate for the original.–
You have not specified a suitable value for the B/W 
Threshold setting.
→If you are scanning with a TWAIN-compliant application, make 
sure that a suitable value is specified for...

149
TROUBLESHOOTING
FAX PROBLEMS
If you experience a problem with the fax function, first check the following table.
This section describes problems related to the fax function. For problems related to general operation of the
machine, see TROUBLESHOOTING in the Operation Guide for the machine.The recipient does not receive 
data sent by e-mail (Scan to 
E-mail).
Check the Web page to see if a limit has been set for the size of 
image files sent using Scan to E-mail (the factory default setting is...

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TROUBLESHOOTING
Cannot send a fax.Does the receiving fax machine have paper?
→Check with the operator of the receiving machine.–
Is the receiving machine ready to receive?
→Check with the operator of the receiving machine.–
Are you using a transmittable original size?
→Check the transmittable sizes.82
Was the original size detected correctly?
→Check size of the original.82
The message Reading canceled. Please retry sending 
operation. appears.
→If you attempt transmission while the message...