Sharp Mx M453n Owners Manual
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![Page 794
8-36
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored
in a custom folder.Do custom folders appear in Folder
Information?
(When printing)Click the [Get Folder Name] button in the document
filing save screen of the printer driver to call up the
custom folders that have been created on the machine.
Does the custom folder have a
password?Enter the password configured in the machine in the
document filing save screen.
ProblemPoint to checkSolution
A stored file has...](http://img.usermanuals.tech/thumb/68/104799/w64_mx-m453n-owners-manual-1525699861_d-793.png "Page 794
8-36
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored
in a custom folder.Do custom folders appear in Folder
Information?
(When printing)Click the [Get Folder Name] button in the document
filing save screen of the printer driver to call up the
custom folders that have been created on the machine.
Does the custom folder have a
password?Enter the password configured in the machine in the
document filing save screen.
ProblemPoint to checkSolution
A stored file has...")
![Page 797
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TROUBLESHOOTING
Contents
The operation panel
cannot be used.Does the message Call for service.
Code:xx-xx*. appear in the touch
panel?
*Letters and numbers appear in xx-xx.Make sure that the LINE indicator is not lit and that the
DATA indicator is not blinking or lit and then switch off
the [POWER] key ( ) and the main power switch.
Wait at least 10 seconds and then switch the main
power switch and the [POWER] key ( ) back on in
that order.
If the message still appears after switching the...](http://img.usermanuals.tech/thumb/68/104799/w64_mx-m453n-owners-manual-1525699861_d-796.png "Page 797
8-39
TROUBLESHOOTING
Contents
The operation panel
cannot be used.Does the message Call for service.
Code:xx-xx*. appear in the touch
panel?
*Letters and numbers appear in xx-xx.Make sure that the LINE indicator is not lit and that the
DATA indicator is not blinking or lit and then switch off
the [POWER] key ( ) and the main power switch.
Wait at least 10 seconds and then switch the main
power switch and the [POWER] key ( ) back on in
that order.
If the message still appears after switching the...")
![Page 798
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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PAPER FEEDING AND
OUTPUT
ProblemPoint to checkSolution
The original misfeeds
(automatic document
feeder).Is too much paper loaded in document
feeder tray?Make sure that the stack of paper in the tray is not
higher than the indicator line.
Is the original a long original? When using the automatic document feeder to scan a
long original, set the scan size to [Long Size]. (Note that
long originals cannot be copied using the copy function.)
Is the...](http://img.usermanuals.tech/thumb/68/104799/w64_mx-m453n-owners-manual-1525699861_d-797.png "Page 798
8-40
TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PAPER FEEDING AND
OUTPUT
ProblemPoint to checkSolution
The original misfeeds
(automatic document
feeder).Is too much paper loaded in document
feeder tray?Make sure that the stack of paper in the tray is not
higher than the indicator line.
Is the original a long original? When using the automatic document feeder to scan a
long original, set the scan size to [Long Size]. (Note that
long originals cannot be copied using the copy function.)
Is the...")
![Page 802
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TROUBLESHOOTING
Contents
Stapling does not take
place (including
pamphlet stapling).Does a message appear instructing you
to add staples?Replace the staple cartridge. Do not forget to replace
the staple case.
☞REMOVING STAPLE JAMS (page 8-7)
Is a different width of paper mixed in? Stapling is not possible when paper of different widths
are mixed together. To perform mixed size stapling, use
paper of the same width and select the [Same Width]
setting. When copying, select [Same Width] from...](http://img.usermanuals.tech/thumb/68/104799/w64_mx-m453n-owners-manual-1525699861_d-801.png "Page 802
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TROUBLESHOOTING
Contents
Stapling does not take
place (including
pamphlet stapling).Does a message appear instructing you
to add staples?Replace the staple cartridge. Do not forget to replace
the staple case.
☞REMOVING STAPLE JAMS (page 8-7)
Is a different width of paper mixed in? Stapling is not possible when paper of different widths
are mixed together. To perform mixed size stapling, use
paper of the same width and select the [Same Width]
setting. When copying, select [Same Width] from...")
8-43 TROUBLESHOOTING Contents PROBLEMS RELATED TO PERIPHERAL DEVICES Printing takes place on the wrong side of the paper.Is the paper loaded with the print side facing in the correct direction? Trays 1 to 4: Load the paper with the front side facing up*. Bypass tray and tray 5: Load the paper with the front side facing down*. * When the paper type is Pre-Printed or Letter Head, load the paper in the opposite way. (Except when Disabling of Duplex is enabled in the system settings (administrator). For the current setting, check with your administrator.) A cover or insert is not printed on the specified paper.Has the paper type been set correctly? If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray. Set the correct paper type for the tray that contains the paper specified for the cover or insert. ➞System Settings > Paper Tray Settings > Tray Settings ProblemPoint to checkSolution The connected USB device cannot be used.Is the USB device compatible with the machine?Ask your dealer if the device is compatible with the machine. Is the connected USB device recognized correctly?Use USB-Device Check in the system settings to check whether or not the device can be recognized. ➞System Settings > USB-Device Check If it is not recognized, connect it once again. The connected USB memory cannot be used.Is the format of the USB memory FAT32?If the format of the USB memory is other than FAT32, use your computer to change the format to FAT32. Are you using a USB memory with a capacity of more than 32 GB?Use a 32 GB or less USB memory. The finisher / saddle stitch finisher does not operate.Does a message appear indicating that you need to remove paper from the stapler compiler?Remove all remaining paper from the stapler compiler. Does the following message appear in the touch panel? Call for service. Code:xx-xx* Please check the power of the finisher. *Letters and numbers appear in xx-xx.Check the finisher / saddle stitch finisher and the power plug. Remove and then firmly reinsert the power plug, and restart the machine. Have functions been disabled by the administrator?Some functions may have been disabled in the system settings (administrator). Check with your administrator. Stapling does not take place (including pamphlet stapling).Does a message appear instructing you to check the staple unit?Remove jammed staples. ☞REMOVING STAPLE JAMS (page 8-7) ProblemPoint to checkSolution
8-44 TROUBLESHOOTING Contents Stapling does not take place (including pamphlet stapling).Does a message appear instructing you to add staples?Replace the staple cartridge. Do not forget to replace the staple case. ☞REMOVING STAPLE JAMS (page 8-7) Is a different width of paper mixed in? Stapling is not possible when paper of different widths are mixed together. To perform mixed size stapling, use paper of the same width and select the [Same Width] setting. When copying, select [Same Width] from [Mixed Size Original] in the special modes. Are there more sheets than can be stapled at once?For the maximum number of sheets that can be stapled, see SPECIFICATIONS in the Safety Guide. Is a paper size that cannot be stapled included in the print job?For the paper sizes that can be stapled, see SPECIFICATIONS in the Safety Guide. Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled?Check the paper type settings in the machine and select a tray that has paper that can be used for stapling*. Click the [Tray Status] button in Paper Selection on the [Paper] tab of the printer properties window and check the paper type setting of each tray. * Stapling is not possible on labels, tab paper, transparency film, or envelopes. In addition, if Disable Staple is selected in the user type, stapling will not be possible. Is the paper type setting of the selected paper tray set to heavy paper?Pamphlet stapling is not possible on heavy paper. (However, when cover insertion is selected, pamphlet stapling is possible when a single sheet of heavy paper is inserted for use as a cover.) Have functions been disabled by the administrator?Some functions may have been disabled in the system settings (administrator). Check with your administrator. Punching does not take place.Does a message appear instructing you to check the punch module?Dispose of punch scraps. ☞1. BEFORE USING THE MACHINE PUNCH MODULE (page 1-54) Is a different size of paper mixed in? Punching is not possible when different widths of paper are mixed together. To perform mixed size punching, use paper of the same width and select the [Same Width] setting. When copying, select [Same Width] for [Mixed Size Original] in the special modes. Is a paper size that cannot be punched included in the print job?For the paper sizes that can be punched, see SPECIFICATIONS in the Safety Guide. Is the tray selected in the printer driver set to a paper type that cannot be punched?Check the paper type settings in the machine and select a tray that has paper that can be used for punching*. Click the [Tray Status] button in Paper Selection on the [Paper] tab of the printer properties window and check the paper type setting of each tray. * Punching is not possible on labels, tab paper, transparency film, and envelopes. In addition, if Disable Punch is selected in the user type, punching will not be possible. ProblemPoint to checkSolution
8-45 TROUBLESHOOTING Contents OTHER PROBLEMS Punching does not take place.Have functions been disabled by the administrator?Some functions may have been disabled in the system settings (administrator). Check with your administrator. The stapling position or punch position is not correct.Is the stapling position set correctly? Check the stapling position setting. ☞2. COPIER OUTPUT (page 2-31) Are the punching positions set correctly?Check the punch position settings. ☞2. COPIER OUTPUT (page 2-31) Folding does not take place.Did the administrator enable the Disabling of Duplex setting?The folding function cannot be used when Disabling of Duplex is enabled in the system settings (administrator). Check with your administrator. Are you using a paper type that has a specific front and reverse side?The folding function cannot be used with pre-printed paper, letterhead paper, or other paper that has a specific front and reverse side. When folding paper, use a paper type such as plain paper that does not have specific a front and reverse side. ProblemPoint to checkSolution Preview images or thumbnail images do not appear.Are there a number of jobs waiting to be executed?Wait until several of the jobs have been executed. The touch panel screen is difficult to view.Is the display contrast properly adjusted?Touch the brightness adjustment key ( ) on the system bar in the touch panel to adjust the brightness. ☞1. BEFORE USING THE MACHINE SYSTEM BAR (page 1-13) You were logged out without having performed logout yourself.Did Auto Clear activate? When user authentication is used, the currently logged in user will be automatically logged out if Auto Clear activates. (Except when in PC scan mode.) Log in again. If you are the administrator, you can change the time setting of Auto Clear or disable Auto Clear in Auto Clear Setting. ➞System Settings (Administrator) > Operation Settings > Other Settings > Auto Clear Setting You forgot the administrator password.Was the administrator password changed from the factory default setting?Contact your dealer or nearest authorised service representative. For the factory default administrator password, see TO THE ADMINISTRATOR OF THE MACHINE in the Safety Guide. After changing the password, take special care to remember it. ProblemPoint to checkSolution
MXM503N-GB-Z1 Operation GuideMODEL: MX-M283N MX-M363N MX-M453N MX-M503N