Ricoh Mp C4500 Service Manual

When a Message Appears
33
3 When a Message Appears
This section explains the machines main messages. If other messages appear,
follow their instructions.
Message Cause Solution
Put original 
back, check it 
and press the 
Start key.Original jammed during 
Memory Transmission.Place originals that have not been 
scanned on the exposure glass or ADF 
again.
Cannot detect 
original size. 
Place original 
again, then press 
the Start key.The machine failed to de-
tect the size of the origi-
nal.Place original...

Troubleshooting When Using the Facsimile Function
34
3
Updating the des-
tination list... 
Please wait. 
Specified desti-
nation(s) or 
senders name has 
been cleared.The destination list is 
being updated from the 
network using SmartDe-
viceMonitor for Admin 
or Web Image Monitor. 
Depending on the 
number of destinations 
to be updated, there 
may be some delay be-
fore you can resume op-
eration. Operation is not 
possible while this mes-
sage is displayed.Wait until the message disappears. Do 
not...

When a Message Appears
35
3
The specified 
group contains 
some destina-
tion(s) that do 
not have access 
privileges. Do 
you want to se-
lect only the 
privileged desti-
nation(s)?The specified group con-
tains some destinations 
for sending by e-mail and 
some destinations for 
sending by Scan to Folder.To select destinations for sending by e-
mail, press [Select] for the message dis-
played on the e-mail screen. To select 
destination for sending by Scan to Fold-
er, press [Select] for the message...

Troubleshooting When Using the Facsimile Function
36
3
Check whether 
there are any 
network problems.
{13-11}Cannot access gatekeep-
er. Use your Web Image Monitor to 
check the gatekeeper address is cor-
rectly programmed. See the Web 
Image Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{13-17}Registering of user name 
is rejected by SIP server. Use your Web Image Monitor to 
check the gatekeeper address is cor-
rectly programmed. See the Web 
Image...

When a Message Appears
37
3
Check whether 
there are any 
network problems.
{14-09}E-mail transmission was 
refused by SMTP authen-
tication, POP before 
SMTP authentication or 
login authentication of 
the computer in which 
the folder for transfer is 
specified. Check that the machine e-mail ad-
dress is correctly programmed from 
File Transfer under System Settings. 
See “File Transfer”, General Settings 
Guide. You can also use the Web 
Image Monitor for confirmation. 
See the Web Image Monitors...

Troubleshooting When Using the Facsimile Function
38
3
Check whether 
there are any 
network problems.
{15-03}No machine e-mail ad-
dress is programmed. Check that the machine e-mail ad-
dress is correctly programmed us-
ing File Transfer under System 
Settings. See “File Transfer”, Gener-
al Settings Guide. You can also use 
the Web Image Monitor for confir-
mation. See the Web Image Moni-
tors Help.
Check whether 
there are any 
network problems.
{15-11}Cannot find the DNS 
server or POP3/IMAP4...

When a Message Appears
39
3
Note
❒If the “Check whether there are any network problems.” message ap-
pears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters.
❒I...

Troubleshooting When Using the Facsimile Function
40
3When You Cannot Send or Receive Fax 
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖Transmission/Reception
❖Transmission
Problem Cause Solution
Both transmission and re-
ceiving are impossible.The modular cord may be 
disconnected.Make sure that the modular cord is cor-
rectly connected. See “Connecting the 
Machine to a Telephone Line and Tele-
phone”, Genera Settings...

When You Cannot Send or Receive Fax Messages as Wanted
41
3
❖Reception
❖Printing
To cancel a Memory 
Transmission.- If the original is being sent or if it is in 
standby, press the {Clear/Stop} key or 
[Check / Stop Transmission File]. See 
“Canceling a Transmission”, Facsimile 
Reference.
To cancel an Immediate 
Transmission.- Press the {Clear/Stop} key. See “Cance-
ling a Transmission”, Facsimile Refer-
ence.
Although a group specifi-
cation was set for the fol-
lowing, reception was not 
possible....

Troubleshooting When Using the Facsimile Function
42
3
Misfeeds occur frequently.The paper is damp. Use paper that has been stored in the 
recommended temperature and hu-
midity condition. See “Copy Paper”, 
About This Machine.
Misfeeds occur frequently.The paper is too thick or 
too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
Misfeeds occur frequently.The copy paper is wrin-
kled or has been fold-
ed/creased.Use recommended paper. Use paper 
that has been stored in the recommend-...