Ricoh Mp C4500 Service Manual

							When a Message Appears
33
3 When a Message Appears
This section explains the machines main messages. If other messages appear,
follow their instructions.
Message Cause Solution
Put original 
back, check it 
and press the 
Start key.Original jammed during 
Memory Transmission.Place originals that have not been 
scanned on the exposure glass or ADF 
again.
Cannot detect 
original size. 
Place original 
again, then press 
the Start key.The machine failed to de-
tect the size of the origi-
nal.Place original again, and then press the 
{Start} key.
Functional prob-
lems with facsim-
ile. Data will be 
initialized.There is a problem with 
the fax.Record the code number shown in the 
display and contact your service repre-
sentative. Other functions can be used.
Remove the paper 
from Internal 
Tray 1.The Internal Tray 1 is full. Remove the paper. If the other tray is 
also full, the tray name shown in the 
display changes. Remove paper from 
the tray indicated in the display.
Original is being 
scanned by anoth-
er function. 
Switch to the 
following func-
tion, then press 
the Stop key to 
cancel scanning 
or press the 
Start key to con-
tinue.The machine is scanning 
an original under another 
function.Before sending a file by fax, cancel the 
job in progress. To do this, press [Exit], 
and then press the {Copy} or {Document 
Server} key to display the suspended 
function. Then, on the copier or docu-
ment server screen, press the 
{Clear/Stop} key to display the “
The 
Stop key has been pressed. 
Are you sure you want to 
stop copying? 
” or “The Clear 
/ Stop key was pressed. Are 
you sure you want to stop 
scanning?
” prompt, and then press 
[Stop]. 
						

							Troubleshooting When Using the Facsimile Function
34
3
Updating the des-
tination list... 
Please wait. 
Specified desti-
nation(s) or 
senders name has 
been cleared.The destination list is 
being updated from the 
network using SmartDe-
viceMonitor for Admin 
or Web Image Monitor. 
Depending on the 
number of destinations 
to be updated, there 
may be some delay be-
fore you can resume op-
eration. Operation is not 
possible while this mes-
sage is displayed.Wait until the message disappears. Do 
not switch off the power while this 
message is displayed.
The selected 
file(s) contained 
file(s) without 
access privileg-
es. Only file(s) 
with access priv-
ileges will be 
deleted.You tried to delete a doc-
ument for which you do 
not have permission to 
delete.Only the administrator can delete this 
document. Contact the administrator if 
you want to delete a document for 
which you do not have permission to 
delete.
Connection with 
LDAP server has 
failed. Check the 
server status.A network error has oc-
curred and connection 
has failed.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Check the information of 
[System Settings]. See “System Settings”, 
General Settings Guide.
LDAP server au-
thentication has 
failed. Check the 
settings.A network error has oc-
curred and connection 
has failed.Make settings correctly for the user 
name and the password for LDAP serv-
er authentication.
Exceeded max. No. 
of display search 
results. Max.:The number of search re-
sults has exceeded the 
maximum number of 
items that can be dis-
played.Search again after changing the search 
conditions.
Exceeded time 
limit for LDAP 
server search. 
Check the server 
status.A network error has oc-
curred and connection 
has failed.Try the operation once more. If the mes-
sage is still shown, the network may be 
crowded. Check the information of 
[System Settings]. See “System Settings”, 
General Settings Guide. Message Cause Solution 
						

							When a Message Appears
35
3
The specified 
group contains 
some destina-
tion(s) that do 
not have access 
privileges. Do 
you want to se-
lect only the 
privileged desti-
nation(s)?The specified group con-
tains some destinations 
for sending by e-mail and 
some destinations for 
sending by Scan to Folder.To select destinations for sending by e-
mail, press [Select] for the message dis-
played on the e-mail screen. To select 
destination for sending by Scan to Fold-
er, press [Select] for the message dis-
played on the Scan to Folder screen.
Cannot find the 
specified path. 
Please check the 
settings.The name of the compu-
ter or folder entered as 
the destination is wrong.Check whether the computer name and 
the folder name for the destination are 
correct.
Sender has not 
been specified.The sender has not been 
specified.A senders name should be specified 
before sending e-mail. Send e-mail after 
specifying the senders name.
E-mail address 
entered is not 
correct. Please 
re-enter.The entered e-mail ad-
dress is wrong.Make sure the e-mail address is correct, 
and then enter it again.
You do not have 
the privileges to 
use this func-
tion.Use of this function is re-
stricted.Contact the administrator.
Authentication 
has failed.Wrong login user name 
or password. Confirm correct login user name or 
password.
Authentication 
has failed.Authentication is not 
possible from this ma-
chine.Contact the administrator.
Check whether 
there are any 
network problems.
{13-10}The alias telephone 
number you entered is al-
ready registered on the 
gatekeeper by another 
device. Check the alias telephone number is 
correctly programmed using the 
Web Image Monitor. See the Web 
Image Monitors Help.
 Consult the administrator. Message Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
36
3
Check whether 
there are any 
network problems.
{13-11}Cannot access gatekeep-
er. Use your Web Image Monitor to 
check the gatekeeper address is cor-
rectly programmed. See the Web 
Image Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{13-17}Registering of user name 
is rejected by SIP server. Use your Web Image Monitor to 
check the gatekeeper address is cor-
rectly programmed. See the Web 
Image Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{13-18}Cannot access SIP server.  Use your Web Image Monitor to 
check the SIP server address is cor-
rectly programmed. See the Web 
Image Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{14-01}Cannot find the DNS 
server, SMTP Server or 
folder for forwarding. Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the 
Web Image Monitors Help.
 Check that the host name and IPv4 
address of SMTP Server are correct-
ly programmed using Web Image 
Monitor. See the Web Image Moni-
tors Help.
 Check that the host name or IPv4 
address of the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image 
Monitors Help.
 Check that the SMTP server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image 
Monitors Help.
 Check that the folder for forwarding 
is correctly specified.
 Check that the computer in which 
the folder for forwarding is speci-
fied is correctly operated.
 Check that the LAN cable is correct-
ly connected to the machine.
 Consult the administrator. Message Cause Solution 
						

							When a Message Appears
37
3
Check whether 
there are any 
network problems.
{14-09}E-mail transmission was 
refused by SMTP authen-
tication, POP before 
SMTP authentication or 
login authentication of 
the computer in which 
the folder for transfer is 
specified. Check that the machine e-mail ad-
dress is correctly programmed from 
File Transfer under System Settings. 
See “File Transfer”, General Settings 
Guide. You can also use the Web 
Image Monitor for confirmation. 
See the Web Image Monitors Help.
 Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed from File 
Transfer under System Settings. See 
“File Transfer”, General Settings 
Guide. You can also use the Web 
Image Monitor for confirmation. 
See the Web Image Monitors Help.
 Check that the user ID and pass-
word for the computer in which the 
folder for forwarding is specified 
are correctly programmed.
 Check that the folder for forwarding 
is correctly specified.
 Check that the computer in which 
the folder for forwarding is speci-
fied is correctly operated.
 Consult the administrator.
Check whether 
there are any 
network problems.
{14-33}No machines e-mail ad-
dress is programmed. Check that the e-mail address of 
mail account is correctly pro-
grammed using “File Transfer” of 
“System Settings”. See “File Trans-
fer”, General Settings Guide. You 
can also use the Web Image Monitor 
for confirmation. See the Web Image 
Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{15-01}No POP3/IMAP4 server 
address is programmed. Check that the host name or IPv4 
address of the POP3/IMAP4 server 
is correctly programmed using the 
Web Image Monitor. See the Web 
Image Monitors Help.
 Consult the administrator.
Check whether 
there are any 
network problems.
{15-02}Cannot log on to the 
POP3/IMAP4 server. Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed using File 
Transfer under System Settings. See 
“File Transfer”, General Settings 
Guide. You can also use the Web 
Image Monitor for confirmation. 
See the Web Image Monitors Help.
 Consult the administrator. Message Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
38
3
Check whether 
there are any 
network problems.
{15-03}No machine e-mail ad-
dress is programmed. Check that the machine e-mail ad-
dress is correctly programmed us-
ing File Transfer under System 
Settings. See “File Transfer”, Gener-
al Settings Guide. You can also use 
the Web Image Monitor for confir-
mation. See the Web Image Moni-
tors Help.
Check whether 
there are any 
network problems.
{15-11}Cannot find the DNS 
server or POP3/IMAP4 
server. Check that the DNS server IPv4 ad-
dress is correctly programmed us-
ing Web Image Monitor. See the 
Web Image Monitors Help.
 Check that the DNS server is cor-
rectly programmed using Web Im-
age Monitor. See the Web Image 
Monitors Help.
 Check that the host name or IPv4 
address of the POP3/IMAP4 server 
is correctly programmed using Web 
Image Monitor. See the Web Image 
Monitors Help.
 Check that the POP3/IMAP4 server 
is correctly programmed using Web 
Image Monitor. See the Web Image 
Monitors Help.
 Check that the LAN cable is correct-
ly connected to the machine.
 Consult the administrator.
Check whether 
there are any 
network problems.
{15-12}Cannot log on to the 
POP3/IMAP4 server. Check that the user name and pass-
word of the E-mail Account are cor-
rectly programmed from File 
Transfer under System Settings. See 
“File Transfer Settings”, General 
Settings Guide. You can also use the 
Web Image Monitor for confirma-
tion. See the Web Image Monitors 
Help.
 Check that the user name and pass-
word for POP before SMTP authen-
tication are correctly programmed 
from File Transfer under System 
Settings. See “File Transfer Set-
tings”, General Settings Guide. You 
can also use the Web Image Monitor 
for confirmation. See the Web Image 
Monitors Help.
 Consult the administrator. Message Cause Solution 
						

							When a Message Appears
39
3
Note
❒If the “Check whether there are any network problems.” message ap-
pears, the machine is not correctly connected to the network or the settings of
the machine are not correct. If you do not need to connect to a network, you
can specify the setting so this message is not displayed, and then the {Facsim-
ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If
you reconnect the machine to the network, be sure to set “Display” with User
Parameters.
❒I f  t h e  p a p e r  t r a y  r u n s  o u t  o f  p a p e r ,  “
Add paper.” appears on the display, ask-
ing you to add more paper. If there is paper left in the other trays, you can re-
ceive documents as usual, even if the message appears on the display. You
can turn this function on or off with “Parameter Setting”. See “Parameter Set-
tings”, General Settings Guide. 
						

							Troubleshooting When Using the Facsimile Function
40
3When You Cannot Send or Receive Fax 
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖Transmission/Reception
❖Transmission
Problem Cause Solution
Both transmission and re-
ceiving are impossible.The modular cord may be 
disconnected.Make sure that the modular cord is cor-
rectly connected. See “Connecting the 
Machine to a Telephone Line and Tele-
phone”, Genera Settings Guide.
Problem Cause Solution
Document appears blank 
at the other end.The original was placed 
upside down.Place it correctly. See “Placing Origi-
nals”, Copy/Document Server Refer-
ence.
Transmission failed due 
to “maximum e-mail 
size” error.If the e-mail size specified 
on the machine is too 
large, the Internet Fax 
document cannot be sent.Set Max. E-mail Size to [Off], or set the 
maximum e-mail size to a larger value. 
Then, re-send the document. See “Max-
imum E-mail Size”, General Settings 
Guide.
When using On Hook 
Dial or Manual Dial, 
“
Receiving da-
ta...
” appears and 
transmission is not al-
lowed.If the machine fails to de-
tect the size of the origi-
nal when {Start} key is 
pressed, it performs a re-
ceiving operation.Press [Scan Size], select the scan area, 
and then resend the document. If you 
use On Hook Dial or Manual Dial fre-
quently, it is recommended that you set 
“Receive documents by pressing the 
{Start} key when originals are not set.” 
t o  “ O f f ”  i n  U s e r  P a r a m e t e r s .  I f  t h i s  i s  s e t  
to “Off”, when using Manual Dial you 
cannot receive by pressing the {Start} 
key. See “Parameter Settings”, General 
Settings Guide.
LAN-Fax Driver does not 
work.The entered login user 
name, login password, or 
driver encryption key is 
incorrect.Check your login user name, login 
password, or driver encryption key, 
and enter them correctly. Contact the 
administrator.
LAN-Fax Driver does not 
work.A high security level is 
set by the extended secu-
rity function.Contact the administrator.
To cancel a Memory 
Transmission.- Press the {Clear/Stop} key or [Stop] to 
cancel the job during scanning. See 
“Canceling a Transmission”, Facsimile 
Reference. 
						

							When You Cannot Send or Receive Fax Messages as Wanted
41
3
❖Reception
❖Printing
To cancel a Memory 
Transmission.- If the original is being sent or if it is in 
standby, press the {Clear/Stop} key or 
[Check / Stop Transmission File]. See 
“Canceling a Transmission”, Facsimile 
Reference.
To cancel an Immediate 
Transmission.- Press the {Clear/Stop} key. See “Cance-
ling a Transmission”, Facsimile Refer-
ence.
Although a group specifi-
cation was set for the fol-
lowing, reception was not 
possible.
Receiving Station of In-
formation Box, Forward-
ing, Forwarding of 
Special Sender, Reception 
Report e-mail, Email TX 
Results, routing e-mail 
received via SMTP. The number of specified 
destinations exceeds the 
maximum number that 
can be specified as a 
group.A maximum of 500 parties can be spec-
ified for a group. Check if there are over 
the specified numbers registered in the 
address book. If a group was registered 
in another group or designated in 1-5 of 
Transfer Box, transmission is canceled 
but an error message does not appear. 
See “Registering a Names to a Group”, 
General Settings Guide.
Problem Cause Solution
The machine failed to 
print received fax docu-
ments.If this happened when 
the Receive File indicator 
was lit, low paper may 
have caused printing to 
stop. Load paper into the tray. 
 Add toner.
See “Substitute Reception”, Facsimile 
Reference.
The machine failed to 
print received fax docu-
ments.Store has been selected 
for Reception File Setting.Print the fax documents using a Web 
browser or the Print Stored RX File 
function. See “Printing Received and 
Stored Documents” and “Printing fax 
information using a Web browser”, 
Facsimile Reference.
The machine failed to 
print received fax docu-
ments.Add Paper indicator is lit. Load paper into the tray. See p.79 
“Loading paper”.
Problem Cause Solution
Print is slanted. The trays side fences 
might not be locked.Check the side fences are locked. See 
p.83 “Changing the Paper Size”.
Print  is  slanted. The paper is fed at a slant. Load the paper correctly. See p.79 
“Loading paper”.
Misfeeds occur frequently.The number of feeding in 
exceeds the capacity of 
the machine.Load paper only as high as the upper 
limit markings on the side fences of the 
paper tray or bypass tray. See “Copy 
Paper”, About This Machine. Problem Cause Solution 
						

							Troubleshooting When Using the Facsimile Function
42
3
Misfeeds occur frequently.The paper is damp. Use paper that has been stored in the 
recommended temperature and hu-
midity condition. See “Copy Paper”, 
About This Machine.
Misfeeds occur frequently.The paper is too thick or 
too thin.Use recommended paper. See “Copy 
Paper”, About This Machine.
Misfeeds occur frequently.The copy paper is wrin-
kled or has been fold-
ed/creased.Use recommended paper. Use paper 
that has been stored in the recommend-
ed temperature and humidity condi-
tion. See “Copy Paper”, About This 
Machine.
Copy paper becomes 
creased.Printed paper is being 
used.Use recommended paper. See “Copy 
Paper”, About This Machine.
Copy paper becomes 
creased.The paper is damp. Use paper that has been stored in the 
recommended temperature and hu-
midity condition. See “Copy Paper”, 
About This Machine.
Copy paper becomes 
creased.The paper is too thin. Use recommended paper. See “Copy 
Paper”, About This Machine.
Images are only partially 
printed.The paper is damp. Use paper that has been stored in the 
recommended temperature and hu-
midity condition. See “Copy Paper”, 
About This Machine.
Black lines appear on the 
print produced at the 
destination.The exposure glass or 
scanning glass is dirty.Clean them. See p.122 “Maintaining 
Your Machine”.
Background of received 
images appears dirty. Im-
ages from the back of the 
page appear.Image density is too high. Adjust scan density. See “Image Densi-
ty (Contrast)”, Facsimile Reference.
Printed or sent images 
are spotty.The ADF, exposure glass 
or scanning glass is dirty.Clean them. See p.122 “Maintaining 
Your Machine”.
Make sure that ink or correction fluid is 
dry before placing originals.
Received image is too 
light.When using moist, 
rough, or processed pa-
per, areas of print may 
not be fully reproduced.Only use recommended paper. See 
“Copy Paper”, About This Machine.
Received image is too 
light.When D is blinking, ton-
er is beginning to run out.Add toner. See p.89 “Adding Toner”.
Received image is too 
light. The image density has 
been set too low.
 The original of the 
transmitted fax was 
printed on paper that 
is too thin. Increase the scanning density. See 
“Image Density (Contrast)”, Fac-
simile Reference.
 Ask the sender to reprint the origi-
nal on thicker paper and fax it again. Problem Cause Solution