Ricoh Mp C4500 Service Manual

							When You Have Problems Operating the Machine
13
1
Note
❒If you cannot make copies as you want because of paper type, paper size, or
paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.
❒Using curled paper often causes misfeeds, soiled paper edges, or slipped po-
sitions while performing staple or stack printing. When using curled paper,
take the stiffness out of the paper with your hands to straighten out the curl,
or load the paper up side down. Also, to prevent paper from curling, lay pa-
per on a flat surface, and do not lean it against the wall.
You want to check print 
quality before making a 
large print run.You can print a single 
copy without specifying 
the setting again. Check print quality by printing out 
only the first set using the {Sample 
Copy} key.
“
Original is be-
ing scanned by 
another function. 
Please wait.
” ap-
pears.Copier or Scanner func-
tion is in use.To cancel a job in progress, first press 
[Exit], and then press the {Copy} key or 
{Scanner} key. Next, press the 
{Clear/Stop} key. When the message 
“The Stop key was pressed. 
Stop copying?
” press [Stop].
“
Cannot display 
preview of this 
page.
” appears, and 
you can not check the 
thumb nail image.The image data may have 
been corrupted.Pressing [Exit] displays the preview 
screen without a thumbnail. Problem Cause Solution 
						

							When the Machine Does Not Operate As wanted
14
1When a Job is Not Performed
If you cannot execute a function, it may be that the machine is being held up by
another function.
If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out an-
other job (copier, document server, printer, scanner) without canceling the cur-
rent job being performed. Performing multiple functions simultaneously like
this is called “Multi-accessing”.
Combination Chart
❖Function Compatibility
The chart shows Function Compatibility when print priority is set to “Inter-
leave”. See “Print Priority”, General Settings Guide.
 : Simultaneous operations are possible.
 : Operation is enabled when the relevant function key is pressed and re-
mote switching (of the scanner/external extension) is done.
 : Operation is enabled when the {Interrupt} key is pressed to interrupt the
preceding operation.
→ : Operation is performed automatically once the preceding operation ends.
× : The operation must be started once the preceding operation ends. (Simul-
taneous operations are not possible.) 
						

							When a Job is Not Performed
15
1
Mode after you select Copy
Interrupt Copying
Facsimile Printer
Scanner
TWAIN
Document Server
DeskTopBinderWeb Document Server
Mode before you se-
lect
Transmission Operation/Manual Reception Operation
Transmission
Reception
Data Reception
Print Operations for Copying
Stapling
Sort
Operations for Copying
Copying
Scanning an Original for Memory TransmissionMemory Transmission
Immediate Transmission
Memory Reception
Printing Received Data
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document ServerScanning a Document to Store in Document ServerPrinting from Document Server
Printing from Document ServerSending a Facsimile from Document ServerPrinting Copy
Operations 
for Copying×××
Stapling
 *
1 
→
 
*
1 
→
 
*
1  *
5  *
2  *
2 
→
 
*
2 
×
 
*
2  *
4  *
4  *
4 
Sort
 *
1 
→
 
*
1 
→
 
*
1  *
2  *
2  *
2 
×
 
*
2 
Interrupt Copying
Operations 
for Copying×××× × ×××
Copying×××× × → →→ ×××→ →
Facsimile
Transmission 
Operation/Man-
ual Reception 
Operation×× ×
Transmission
Scanning an 
original for 
Memory 
Transmission××××××× ×
 
*
2 
×××× 
						

							When the Machine Does Not Operate As wanted
16
1
Facsimile
Transmission
Memory 
Transmission
 *
3  *
3  *
3  *
7 
→
Immediate 
Transmission×××××××
 
*
3 
×
 
*
3 
 *
2 
×××× →
Reception
Memory Re-
ception
 *
3  *
3  *
3  *
7 
Printing Re-
ceived Data
 *
7  *
7 
×
Printer
Data Reception→→→
Print
Printing→→
Stapling→
 
*
5 
→→
 
*
4  *
4  *
4 
Scanner
Operations 
for scanning××
Scanning
 *
2  *
2  *
2  *
2 
×××
 
*
2 
Mode after you select Copy
Interrupt Copying
Facsimile Printer
Scanner
TWAIN
Document Server
DeskTopBinderWeb Document Server
Mode before you se-
lect
Transmission Operation/Manual Reception Operation
Transmission
Reception
Data Reception
Print Operations for Copying
Stapling
Sort
Operations for Copying
Copying
Scanning an Original for Memory TransmissionMemory Transmission
Immediate Transmission
Memory Reception
Printing Received Data
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document ServerScanning a Document to Store in Document ServerPrinting from Document Server
Printing from Document ServerSending a Facsimile from Document ServerPrinting 
						

							When a Job is Not Performed
17
1
TWAINScanning××××××××× ×××××
Document Server
Operations 
for Docu-
ment Server×××
Scanning a 
Document to 
Store in Doc-
ument Server×× × ×
 
*
2 
××××
Printing from 
Document 
Server
 *
4  *
6  *
6  *
6 
DeskTopBinder
Printing from 
Document 
Server
 *
4 
Sending a 
Facsimile 
from Docu-
ment Server→
Web Document
 Server
Printing
 *
4 
Mode after you select Copy
Interrupt Copying
Facsimile Printer
Scanner
TWAIN
Document Server
DeskTopBinderWeb Document Server
Mode before you se-
lect
Transmission Operation/Manual Reception Operation
Transmission
Reception
Data Reception
Print Operations for Copying
Stapling
Sort
Operations for Copying
Copying
Scanning an Original for Memory TransmissionMemory Transmission
Immediate Transmission
Memory Reception
Printing Received Data
Printing
Stapling
Operations for Scanning
Scanning
Scanning
Operations for Document ServerScanning a Document to Store in Document ServerPrinting from Document Server
Printing from Document ServerSending a Facsimile from Document ServerPrinting 
						

							When the Machine Does Not Operate As wanted
18
1
*1Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] key appears.
*2You can scan a document after the preceding job documents are all scanned.*3Operation is possible when extra lines are added.*4During stapling, printing automatically starts after the current job.*5Stapling is not available.*6Simultaneous operation become possible after you press [New Job] key.*7During parallel reception, any subsequent job is suspended until the receptions are
completed.
Note
❒Stapling cannot be used at the same time for multiple functions.
❒If the machine is capable of executing multiple functions simultaneously,
specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “Print Priority”, General Settings Guide.
❒When Booklet Finisher SR3020, Finisher SR3030 or SR790 is installed on the
machine, you can specify the output tray where documents are delivered. See
“Output tray settings”, General Settings Guide.
❒While printing is in progress, scanning a document using another function
may take more time. 
						

							19
2. Troubleshooting When
Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function
problems.
When a Message Appears
This section explains the machines main messages. If other messages appear,
follow the instructions they contain.
Important
❒For messages that are not listed here, see p.9 “When You Have Problems Op-
erating the Machine”.
Message Cause Solution
Cannot detect 
original size.Improper original is 
placed. Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto 
Reduce/Enlarge function. See “Sizes 
difficult to detect”, Copy/Document 
Server Reference.
Cannot detect 
original size.Improper original is 
placed. Place the original on the exposure glass. 
See “Placing Originals on the Exposure 
Glass” and “Sizes difficult to detect”, 
Copy/Document Server Reference.
Cannot detect 
original size.Original is not placed. Place your originals.
Check original 
orientation.Original is not placed in a 
proper orientation.Change the orientation of the original.
Check paper size.Improper paper size is 
set.If you press the {Start} key, copy will 
start onto the selected paper.
Rotate Sort is 
not available 
with this paper 
size.A size of paper for which 
Rotate Sort is not availa-
ble is selected.Select the proper paper size. See “Sort”, 
Copy/Document Server Reference.
Duplex is not 
available with 
this paper size.A paper size not available 
in Duplex mode has been 
selected.The following paper sizes are available 
for Duplex mode: A3L, B4L, A4KL, 
B5KL, A5K, 11”×17”L, Legal 
(8
1/2”×14”)L, 81/4”×14”L, Letter 
(81/2”×11”)KL, Executive 
(71/4”×101/2”)KL, F/GL (8”×13”)L, 
Foolscap (8”×13”)L, Folio 
(8
1/4”×13”)L, 11”×15”L, 10”×14”L, 
8”×10”L, 8KL, 16KKL. Select one of 
these sizes. 
						

							Troubleshooting When Using the Copy Function
20
2
Cannot punch this 
paper size. The Punch function can-
not be used with paper 
size selected.The following paper sizes are available 
for Punch mode:
 2 holes:
A3L, B4L, A4KL, B5KL, A5KL, 
11”×17”L, Legal(8
1/2”×14”)L, 
81/4”×14”L, Letter(81/2”×11”)KL, 
Half Letter (51/2”×81/2”)L, Executive 
(71/4”×101/2”)KL, F/GL (8”×13”)L, 
Foolscap (81/2”×13”)L, Folio 
(81/4”×13”)L, 11”×15”L, 10”×14”L, 
8”×10”L, 8KL, 16KKL. Select one of 
these sizes.
 3 holes:
A3L, B4L, A4K, B5K, 11”×17”L, 
Letter(8
1/2”×11”)K, Executive 
(71/4”×101/2”)K, 11”×15”L, 
10”×14”L, 8KL, 16KK. Select one 
of these sizes.
 4 holes:
Metric version:
A3L, B4L, A4K, B5K, 11”×17”L, 
Letter(8
1/2”×11”)K, Executive 
(71/4”×101/2”)K, 11”×15”L, 8KL, 
16KK. Select one of these sizes.
Narrow 2 × 2 version:
A3L, B4L, A4KL, B5KL, A5KL, 
11”
×17”L, Legal(81/2”×14”)L, 
81/4”×14”L, Letter(81/2”×11”)KL, 
Half Letter (51/2”×81/2”)L, Executive 
(71/4”×101/2”)KL, F/GL (8”×13”)L, 
Foolscap (81/2”×13”)L, Folio 
(81/4”×13”)L, 11”×15”L, 10”×14”L, 
8”
×10”L, 8KL, 16KKL. Select one 
of these sizes.
Cannot staple pa-
per of this size.The Staple function can-
not be used with paper 
size selected.Select a paper size that can be used in 
Staple mode. See “Supplementary In-
formations”, Copy/Document Server 
Reference.
Stapling capacity 
exceeded.The number of sheets per 
set is over the staple ca-
pacity.Check the stapler capacity. See “Sup-
plementary Informations”, Copy/Doc-
ument Server Reference.
Maximum number of 
sets is nn.
(A figure is placed at n.)The number of copies ex-
ceeds the maximum copy 
quantity. You can change the maximum copy 
quantity. See “Max. Number of Sets”, 
General Settings Guide. Message Cause Solution 
						

							When a Message Appears
21
2
File being stored 
exceeded max. 
number of pages 
per file. Copying 
will be stopped.The scanned originals 
have too many pages to 
store as one document.Press [Exit], and then store again with 
an appropriate number of pages. 
Magazine or Book-
let mode is not 
available due to 
mixed image mode.You selected the Maga-
zine or Booklet function 
for originals scanned us-
ing different functions, 
such as copy and printer.Make sure originals for the Magazine 
or Booklet function are scanned using 
the same function.
You do not have 
the privileges to 
use this func-
tion.This user code is not al-
lowed to use the function 
selected.Contact the administrator.
You do not have 
the privileges to 
use this func-
tion.This user code is not al-
lowed to use the function 
selected.If the message continues to be displayed 
and you cannot switch the screen, press 
the {Energy Saver} key. Confirm that the 
display goes off, and then press the {En-
ergy Saver} key again. The display will 
return to the user code entry display. 
When printing under the copier or 
printer function, press the {Energy Sav-
er} key only after printing has finished.
Authentication 
has failed.The entered login user 
name or login password 
is not correct.Inquire the user administrator for the 
correct login user name and login pass-
word.
Authentication 
has failed.The machine cannot per-
form authentication.Contact the administrator.
The selected 
file(s) contained 
file(s) without 
access privileg-
es. Only file(s) 
with access priv-
ileges will be 
deleted.You have tried to delete 
files without the authori-
ty to do so.Files can be deleted by the person who 
created the file. To delete a file which 
you are not authorized to delete, con-
tact the person who created the file.
Orig. is being 
scanned by anoth-
er function. 
Please wait.Document Server or 
Scanner function is in 
use.To cancel the job in process, press [Exit], 
and then press the {Document Server} or 
{Scanner} key. Next, press the 
{Clear/Stop} key. When the message 
“
The Clear / Stop key was 
pressed. Are you sure you 
want to stop scanning?
” ap-
pears, press [Cancel]. Message Cause Solution 
						

							Troubleshooting When Using the Copy Function
22
2
Reference
p.9 “When You Have Problems Operating the Machine”
Please wait.The destination list is be-
ing updated from the 
network using SmartDe-
viceMonitor for Admin. 
Depending on the 
number of destinations 
to be updated, there may 
be some delay before you 
can resume operation. 
Operations are not possi-
ble while this message is 
displayed.Wait until the message disappears. Do 
not switch off the power while this 
message is displayed. Message Cause Solution